We're very sorry to learn of your experience, Michael. We have passed along your survey comments to your case manager. They will be in touch with you to further discuss your concerns. Thank you. ^cc
We're sorry to learn of your experience, Eric. We have created a case and assigned it to one of our corporate representatives, Jordan, who will be in touch with you to further discuss your concerns. Thank you. ^cc
We're sorry to learn of your experience, Gary. For mechanical concerns, please don't hesitate to reach out to our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you. ^cc