Thank you for reaching out, Charles. We are disappointed to hear about the circumstances that prompted your contact. Safety is our top priority. We would like the opportunity to investigate/examine this further. We have escalated your concerns to a Case Manager regarding your Genesis GV80 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc 

Thank you for reaching out, Scott. We are disappointed to hear about the circumstances that prompted your contact. We would like the opportunity to investigate/examine this further. We have escalated your concerns to a Case Manager regarding your 2025 Genesis GV80 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc

Thank you for sharing your feedback on your Genesis GV80, Russell We appreciate you bringing this to our attention. We are very saddened to learn about your experience and we appreciate your feedback and insight.We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. We have forwarded your information to the appropriate department. If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc