Thank you for reaching out, Gregory. We are disappointed to hear about the circumstances that prompted your contact. The safety of you and your family is our top priority. We have escalated your concerns to a Case Manager regarding your Genesis GV70 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc 

Thank you, John, for reaching out and sharing your concerns. We appreciate your feedback and insight regarding your Genesis GV70 and we are very sorry to hear about your experience.  Our records indicate that you are already in contact with one of our Case Managers. Please continue to collaborate with your Case Manager to address your vehicle's concerns and the survey concerns you have highlighted. We appreciate your attention to this matter. Thank you.