Hello Uri, We’re so sorry to hear about your experience with one of our retailers. Although each Genesis retailer is independently owned, we still hold them to the highest standards. We'll share your feedback with their management team. Thank You. ^cc

Thank you for reaching out, Bruce. We are disappointed to hear about the circumstances that prompted your contact. Safety is our top priority. We would like the opportunity to investigate this further. We have escalated your concerns to a Case Manager regarding your Genesis 2024 G90 for further assistance. Please allow approximately 2 to 3 business days for contact. Thank you. ^cc