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Mauro M.

Lake Hiawatha, NJ

09/01/2023

Categoría: Service

Horrible service experience

The sales experience was pretty good, I was able to get in and out of the dealership pretty quick. Bought a certified pre owned elantra with 15k miles. Suddenly the car start button started failing randomly. I called the service dept 3 times, and was told an advisor will call me right back. Well, nobody did call me so I called them a 4th time. The service advisor told me they have no service appointments available until February 2024! (It is now September). I explained them that this was unacceptable, my first car payment is not even due and this car is already leaving me stranded. The advisor told me I could drop the car off for few days, but they would have no loaners to give while the car is being checked. I told him it didn’t make sense, I shouldn’t be the one being inconvenienced but he told me there was nothing he could do. As I’m writing this review, my car is no longer starting (not even with a remote start). If I could return this garbage and forget about this dealership all together I would.

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