Reseñas de Departamento de servicio's

4.8

(578 Reseñas)

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Sandra C.

Madras, OR

03/31/2025

Terrible experience with purchase, service, maintenance and repairs.

I would not give any stars if able. I traded in my new 2020 Santa Fe for a new 2022 Santa Fe at Team Hyundai of Bend. That was the first mistake. I purchased 2020 Santa Fe from Dick Hannah Hyundai in Gresham, OR and it was a great experience. 9 months ago the vehicle failed to accelerate when driving, failed to shift, and engine sputtered like it was going to stall. I brought it into Team Hyundai of Bend initially without any help. Recently the car failed to accelerate while drying and I immediately pulled over and had the vehicle towed to Team Hyundai of Bend. The vehicle is under warranty and there is a transmission recall on the year and model. Team Hyundai of Bend has been unwilling and unable to determine the problem with the vehicle. They have not responded to my request to consider the transmission recall despite me explaining to them the vehicle was doing exactly what the recall stated. I also purchased a maintenance package for 5,000.00 and they have refused to provide any maintenance to the vehicle. Now I am grateful that I paid for the maintenance rather than go without from them because I do not trust their abilities. I have discussed the problem with several family, friends, and acquaintances and all of them are shocked and surprised at Team Hyundai of Bend”s unwillingness to work with me to service or repair the vehicle after purchasing from them. Several people I spoke with suggested I speak with Damon, the service manager, but he is the person unwilling to provide service or repair. I am extremely grateful the problem did not result in a fatal accident. As a single parent I depend solely on my one vehicle purchase and financed, but don’t have. I purchased this vehicle from Team Hyundai of Bend because of their advertised warranty, safety features, service and repair promise. These is an absolutely shameful treatment of customers who pay more there than going to Portland for better deals and service. I can’t imagine they have any satisfied customers.

George W.

Bend, OR

11/23/2024

Fraudulent and Shady sales tactics, predatory.

The owner of this company himself claims my honest reviews will hurt his small business. He owns 9 car dealerships in 3 separate states. Clearly he used to be a car salesman himself. Yet, they wanted me to remove the reviews for the "discount" they gave me. If these are the values you want from the person selling you what might be the largest purchase of your life, then so be it.
But you will regret it, like myself.

Daniel B.

Prineville, OR

08/02/2023

Very poor

They refused to fix the windshield of a car for which I bought. It's a fair ground so they didn't take a big car sounds.

Daniel Burdick B.

Prineville, OR

08/02/2023

They sold a none safe car

I have reached out to the many times to the general manager and everybody else about a vehicle at the fairgrounds the next day. I discovered Derek a crease in the top of the windshield. They refused to fix it. I am contacted to attorneys and the Better Business Bureau. I'm going for a lawsuit against the general manager.

Cliente verificado

Prineville, OR

2020 Hyundai Tucson

03/30/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great as always

They were flexible letting me drop my car off early. They send video of my vehicle during servicing, with recommendations. Have always been friendly.

JACOB F K. de Team Hyundai Of Bend respondió el 04/04/2022 10:02 AM

Hello,

Thank you for the 5-star review. We appreciate you! And we always want you to feel like you had a 5-star experience. If you ever need anything in the future, please don't hesitate to reach out.

Best,

Jacob Kiefer
General Manager

Michael M.

Bend, OR

2018 Hyundai Elantra

ReScore Reseña™

03/02/2022

Cliente Verificado

Categoría: Service

Good experience

Resolve issue

Reseña Original

03/01/2022

Tipo de Servicio: Maintenance

Categoría: Service

Awful experience

Wolf not recommend them

DAMON B. de Team Hyundai Of Bend respondió el 03/02/2022 11:55 AM

We are extremely sorry for the experience. Customer service and transparency is a top priority for Hyundai. We have put procedusres in place in hopes that this does not happend again. We appreciate your feedback and hope to exceed your expectations in the future.

Eric B.

Redmond, OR

2020 Hyundai Palisade

02/25/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service for Palisade

Team was nice and timely with my service.

DAMON B. de Team Hyundai Of Bend respondió el 03/01/2022 01:48 PM

Hello Eric,

Thank you for taking the time to fill out this review and for the 5-stars! We strive to create the 5-star experience every time. If you ever need anything please don't hesitate to reach out.

Thank you,

Damon Boisa
Lead Service Advisor

Ron F.

Redmond, OR

2002 Hyundai Santa Fe

02/14/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

OUTSTANDING, GREAT PEOPLE

Thanks to all for outstanding work and a car wash

JACOB F K. de Team Hyundai Of Bend respondió el 02/21/2022 09:01 AM

Hello Ron,

Thank you for taking the time to fill out this review and for the 5-stars! We strive to create the 5-star experience every time. If you ever need anything please don't hesitate to reach out.

Thank you,

Jacob Kiefer
General Manager

Emmitt H.

Bend, OR

2019 Hyundai Santa Fe

01/01/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service dept. Thank you.

Andrew was our mechanic and made a great video of all points he covered and checked. He also took the time to rebag our change out tires and tied the tops up neatly. Thanks for the extra mile, Andrew!

JACOB F K. de Team Hyundai Of Bend respondió el 01/06/2022 03:58 PM

Thank you for taking the time to leave a review Emmitt. We appreciate your feedback and look forward to making your customer experience better. Come say hello when you're here for your next service.

Happy new year!

Best,
Jacob Kiefer
General Manager

Diane K.

Bend, OR

12/31/2021

Quick results

One small item overlooked in our last service. Easy mistake to make. Hyundai immediately responded to my review. I am confident that they will not overlook anything the next time. These guys are great. Friendly and responsive to any concerns.

JACOB F K. de Team Hyundai Of Bend respondió el 12/31/2021 09:07 AM

Hi Diane,

Thank you for the outstanding review, I appreciate the kind words "friendly and responsive to any concerns". We definitely try to be the best in the business. We appreciate you Diane, please reach out if you ever need anything.

Best,
Jacob Kiefer
General Manager

Diane K.

Bend, OR

2020 Hyundai Sonata Hev

ReScore Reseña™

01/01/2022

Cliente Verificado

Categoría: Service

Quick response

Immediate response and fix for overlooked refill

Reseña Original

12/29/2021

Tipo de Servicio: Repair

Categoría: Service

A bit rushed

There was a bit of difficulty getting my vehicle in for regular service in the time frame we needed. The service was great. The people are great. I think that because they were working me in, they forgot to fill all the fluids.

DAMON B. de Team Hyundai Of Bend respondió el 12/30/2021 04:32 PM

Hello Diane. Customer satisfaction is of most important . We apoligize for any inconvienence you may have experienced. We have taken the time to implement an extra quality control step in hopes that something like this does not happen in the future. Thanks you for your feedback.

Chuck S.

Redmond, OR

2015 Hyundai Santa Fe

ReScore Reseña™

12/17/2021

Cliente Verificado

Categoría: Service

Arron in service department

I want to thank Aaron for the quick and courteous service in getting my car in and out as fast as they had. I'm a new customer to Hyundai. My car is not, it was originally purchased from Hyundai of Bend in 2015. I believe in loyalty and commitment. All services have been done here and I have chosen to continue. I believe Team Hyundai of Bend is loyal to there customer's and committed to 100% satisfaction! Go team Aaron keep your service department "ROCKIN!". Thank you for the great customer service.

Reseña Original

11/22/2021

Tipo de Servicio: Maintenance

Categoría: Service

Service time can use improvement.

Service center happy and pleasant, time frame and appointment times can use improvement.

RORY N M. de Team Hyundai Of Bend respondió el 11/22/2021 10:23 AM

First off, I'd like to take the time out of my busy day to thank you for completing this review. It is true, we are short handed, as is every business is at this time. It is also true we are doing an outstaanding job with the number of employees we have. A third truth, is that myself, the Service Director, is working on numerous cars daily and assisting my team in an attempt to satisfy customer's expectations under the extreme weight of current societal conditions. It is not true that if your appointment is at 10:30 that your vehicle will be pulled in at 10:30. Automotive repair facilities, like medical facilities, make appointments based on the number of working hours in the day and the approximate amount of time each client's needs necessitate based on their concerns. It's unfortunate that your visit to our expert repair facility took longer than your expectations. It is fourtunate, that you were given a concession on the cost of the disposal fee for tires, as this is a standard charge at all facilities due to the cost the state imposes on each facility to dispose of them in a ecological and responsible manner. It is also fortunate that a second service employee was taken off of another customer's vehicle and put on yours to complete the tasks required to assist in getting you on your way at the ealiest completion time possible. We are changing our policy on appointments based on your feedback. Going forward, all appointments will be made "for the day", meaning your appointment time will be the time you drop your vehicle off and it will be completed by the end of the day for you to pick up. We understand that your time is valuable, as is every one of our customer's, and we make it a priorty to complete all maintenance and repairs as quickly as possible with full competency. But just as you wouldn't want your heart surgeon to rush through surgery so he could get to his tee time, you wouldn't want your vehicle doctor to do the same. We are pleased that your vehicle's repairs were performed in the amount of time, 2hrs, as promised. Good day Sir

JACOB F K. de Team Hyundai Of Bend respondió el 12/17/2021 03:56 PM

Hi Chuck,

Thank you for taking our call. If you ever need anything, please reach out.

Best,

Jacob Kiefer
General Manager

Wendy K.

La Pine, OR

11/08/2021

FABULOUS

Thank you Sam and Tim!!! You made my son feel so special!!!
Tim didn't beat around the bush and said exactly what the options were and went from there with Great Customer Service!!!
Tim went above and beyond with his Customer Service when I had to call in some favors to make things happen!!!!
I will defiantly be coming back there for my own future SUV shopping!!!

JACOB F K. de Team Hyundai Of Bend respondió el 12/17/2021 04:52 PM

Hi Wendy,

WOW! Thank you so much for the outstanding review. If you ever need anything, please feel free to reach out.

Best,

Jacob Kiefer
General Manager
541-588-6357

John K.

Redmond, OR

2012 Hyundai Santa Fe

10/18/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always have your Hyundai serviced by Hyundai

I have had a great experience with Hyundai service.

DONNA L S. de Team Hyundai Of Bend respondió el 10/18/2021 04:33 PM

John K.

Thank you for taking the time to engage in the review and for visiting our business. We are currently running a Maintenance Service Special for 10% off on any multiple maintenance services totaling $249 or more. If there is, anything we can do please reach out to us via email or phone. Please let your circle of influence know of the excellent service you received, as we are always excited about serving our new and existing customers.

Thank you again for your time.

Donna Stephenson
Customer Service Specialist
Team Hyundai of Bend

Cheryl F.

Redmond, OR

2021 Hyundai Palisade

10/12/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent and very smooth purchase.

This is the 5th Sante Fe I have purchased. I purchased this one for my son and his new wife. We love the car and the purchase was very smooth and efficient. Sales and Finance worked very well together.

DONNA L S. de Team Hyundai Of Bend respondió el 10/13/2021 11:09 AM

Cheryl F.

Thank you for taking the time to engage in the review and for visiting our business.   We are currently running a Maintenance Service Special for 10% off on any multiple maintenance services totaling $249 or more. If there is, anything we can do please reach out to us via email or phone. Please let your circle of influence know of the excellent service you received, as we are always excited about serving our new and existing customers.

Thank you again for your time.

Donna Stephenson
Customer Service Specialist
Team Hyundai of Bend
541-749-4025