I have used this place for years on both my vintage Ford Fairlane and my 2001 F150. They always got the work done at a reasonable price. Never had a problem till today. Apparently they are under new management. Dropped my truck off to have them fix the adjustment on the headlights I just installed - I am not a professional mechanic so I was willing to pay them to do the adjustment after I got stuck. They said no problem. I went to lunch. When I got back they had done nothing and then told me they had to take the grill off to work on the lights. I personally had taken the old headlights out and installed the new ones without taking the grill off. They could or would not explain why and just shrugged. They offered not cost estimate or solution for the problem. I think its cause they do not know what they are doing and they just didn't want to do it. I will never bring a car there again.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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