Soluciones Empresariales
English Español
SureCritic / Reparación de automóviles / Ponder Auto Repair
business image

Ponder Auto Repair

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(364 Reseñas)
100
Escribir una Reseña
SureCritic puede ayudar con la retención para tu negocio
Aprende Más

Detalles de la Puntuación

5 stars
86%
4 stars
6%
3 stars
1%
2 stars
1%
1 star
3%

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas™

ReScore
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
1
Total de ReScores™
5.0
Promedio de ReScores™
100
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Established in 1982, our motto is "We fix anything but a broken heart" Established in 1982, our motto is "We fix anything but a broken heart"

Categorías
Reparación de automóviles, Reparación de automóviles europeos, Taller de carrocería
Contacto
(423) 928-3849
Open
Horario del Negocio

Horario del Negocio

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
915 W Market St Johnson City, TN 37604-5330
Obtener Direcciones
Reseñas de Ponder Auto Repair's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(364 Reseñas)
Escribir una Reseña
Reseñas Recientes
JG
gravatar
Janice G.
Johnson City, TN
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2024
10
Ponder has serviced my car for 10 years always excellent service I am thankful for them. I have no complaints they are the best! Thank you Ponders.
Ponders have been my mechanics for 10 years they do excellent work and I trust them I trust them.they know what they are doing. Thank you Ponders
RS
gravatar
Robert S.
Johnson City, TN
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2024
10
Very friendly and efficient. Best around JC.
I have been using Ponder Auto for almost 6 years. Thanks to Brian and the staff for the great job they do everyday.
MG
gravatar
Margo D G.
Johnson City, TN
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2024
10
My 2007 Escalade
My husband and I had taken my Escalade to another shop, they couldn’t fix it, took it to ponders and the spark plugs just needed gaping! Ii was so impressed by their knowledge and their honesty!
MW
gravatar
Mark W.
Jonesborough, TN
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/29/2019
Jury is out
I took my car to Ponder Auto Repair in May 14th, 2019. I went there on recommendation of a credible friend. It is Dec 30th and I still don’t have my car. Last communication with them was November 8th. We were trying to save money on the repair. I took their advice on the repair and I still don’t have my car. I’m this period of time I’ve only spoke 4 times to them. I’ve only had one voluntary call from them. They act like I’m bothering them when I call. Not many people would have been as patient as I have. I’ve lost a lot of use of the car. I need the car. If you can’t fix the car without the most expensive repair just let me know . Never had a situation like this. Last communication on November 8th they said they would call me when they could arrange a fix to the problem. Now that is almost 2 months ago
No Recomendado
JG
gravatar
Janice G.
Johnson City, TN
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/20/2019
They do great work.
Reasonable cost, very.professional ,nicest people you will meet.did a great job on my foreign car.
Recomendado
RW
gravatar
Rodney W.
Erwin, TN
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/14/2019
Rip Offs
I wouldn't let them put air in my tires Crooks
No Recomendado
JG
gravatar
Janice G.
Johnson City, TN
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2018
Great customer service.
They are very. Professional, they. Did a and b service,changed my brakes and rotors changed all air filters,did all this in a timely manner,I will definitely use their service again
Recomendado
AH
gravatar
Amanda H.
Johnson City, TN
Toyota Camry
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/05/2018
cliente verificadoCliente Verificado
Great Service
Ponder has been exceptional in communicating what needs to be done, and they even managed to get my repair done faster than they anticipated. My only issue was that when they said "three year warranty," what they actually meant was "30,000 mile warranty." Well, I drive 26,000-30,000 miles in just a year so I was told that labor would be covered when I called to ask about it, but ended up paying for labor because I had driven several thousand more miles than they anticipated. This isn't necessarily a company issue, but more due to the employee I spoke with being newer to the position and not realizing what a huge difference terminology would make.
Recomendado
RH
gravatar
Randy H.
Telford, TN
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2018
Great service
Finally an auto repair shop that is not only good - but honest as well. When I went to pick up my truck - they were able to save labor and parts compared to the original quote and saved me $750.00. Good work, great people, reasonable prices. They will do what they say they will do!
Recomendado
SK
Scott K.
Jonesborough, TN
Toyota 4Runner
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2018
cliente verificadoCliente Verificado
Categoría: Service
Scott said the employees did a good job.
Recomendado
TC
gravatar
Travis C.
Johnson City, TN
Honda Civic Si
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2018
cliente verificadoCliente Verificado
Very friendly service
They are friendly, helpful, knowledgeable, and fair.
Recomendado
KB
Karen B.
Johnson City, TN
Ford Ranger
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2018
cliente verificadoCliente Verificado
Categoría: Service
Spoke with Richard. He said the business was dependable and he has known the business for many years.
Recomendado
EY
Eddie Y.
Johnson City, TN
Mazda Mazda3
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2018
cliente verificadoCliente Verificado
Categoría: Service
Eddie said the business has a very nice, courteous and reliable staff. He highly recommends them to others.
Recomendado
TM
Trudy M.
Johnson City, TN
Chevrolet Impala
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2018
cliente verificadoCliente Verificado
Categoría: Service
Trudy said the service was great and she loves these guys. They did everything she asked them to do and they made it wonderful for her.
Recomendado
JN
gravatar
James N.
Johnson City, TN
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/08/2018
This is the garage your parents and grandparents warned you about when you started driving!
AVOID AT ALL COST!!

I went to Ponder to get a diagnostic ran on my 98 Toyota Corolla. In addition to taking almost a SOLID WEEK to get my car into the shop, (it hadn't been moved out of the parking place where I had left it) I had to basically call and remind them it was there.
In addition to that, they couldn't even tell me WHICH of the motor mounts needed replaced until they checked it again. My suspicion is that since I said it sounded like the motor mounts, they simply ran with it and threw together an estimate.
Then, once in the shop, I had to fight to see how much they were charging for the individual parts and for the labor. Finally, we discussed using parts I would supply myself (as they were charging an arm and a leg). I was told that it had to be ok'ed, but that there wouldn't be an additional charge.

I called to set an appointment to have the mounts replaced, with me including the parts. While on that call, they repeated that the price was the same as on my estimate (about $400 labor after taxes). I then get a call back less than 10 minutes later saying that he was mistaken, and that they DO charge for customer supplied parts and the cost would be $590 before taxes. A $200+ differences after taxes were applied.

tldr: Avoid them like the plague unless you want your time and your money wasted. I'm now out about $50 for a diagnostic that Lord knows if they even got it right.
No Recomendado
Mostrando Reseña 1 - 15 de 364 en total
Negocios Cerca de Ti
Bills Automotive
97
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1,062 Reseñas)
RT Auto And Service
98
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(236 Reseñas)
Get Lifted Auto Sales and Repair
100
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(59 Reseñas)
Xpertech Car Care
97
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(4,525 Reseñas)
Minton's Automotive
99
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(1,300 Reseñas)
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.