You only get 1 chance to make a 1st impression and mine was of complete disappointment. I made an appointment for my 1st oil change and maintenance on 2022 car. I ask for a vehicle to drive, since I also had an another appt.that morning. I was told no problem. I show up 15 minutes early and am told that they don't have a vehicle for me because no one set it up and I would have to wait 40 min. to find one. The poor guy who was helping was trying because I explained I didn't have that long. The service "manager" was so rude to him and me and kept saying rude things until I said that I was sorry to be such a pain in his butt however I do expect him to do his job without being nasty. Then when I picked up my vehicle no one told me where it was parked at. I start it up and my car tells me I have so many miles until my next oil change. Nobody bothered to reset the computer. I didn't even waste my time going back in. I have never had this bad of an experience with a service department. I love my new car but can't recommend anyone purchasing a vehicle from here until they fix this problem

CHRIS D. de Max Hyundai Of Manhattan Llc respondió el 03/17/2022 08:05 PM

We are sorry to hear about this experience, please reach out at 785-776-4004 so we can discuss the contents of the review left with you and the Service Manager. We look forward to hearing from you soon.

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