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Mac 291

Inspection 204

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Macs 93

Oil Change 80

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John G.

Williamsburg, VA

11/09/2024

Exceeded all expectations

I found this place by driving past it. My car need an exhaust fixed and was told be several corporate ran garages the whole system needed to be replaced, the could not weld aluminum. I pulled up to Mac's Jeff was having lunch out front. He took a look on the spot. Immediately Kevin took the car in. 15 minutes later he fixed the leek for only 100$. That was 4 years ago. Since then I have gotten all my inspections done there because I was convinced they are an honest company. Btw you can make appointments for inspection. A couple weeks ago 2 very good local mechanics told me a grinding sound was coming from the alternator. I replaced it myself but cost 189$ but didn't fix the noise. Several more mechanics said it was inside the engine! I live 20 miles from Mac's but went back there. 20 minutes later Jeff informed me it was the water pump. Again I replaced it myself. It was no surprise Jeff Gibson was Right!

Even though it is a distance away from me I'm not ever going to another mechanic Mac's is worth the drive!
Since my first visit I have been there several times and found the ladies at the service desk to be courteous and knowledgeable. This is a family owned and operated business.Over the top comfortable waiting area, extremely well organized and professional service team. Being an Exec. Chef I do not give such great reviews lightly.

I had the good fortune to meet the owner, after talking to Mark I quickly understood why his business was ran so well. Just proves the a great team starts from the top down!

Mac's Auto Team de Mac's Automotive Repair and Towing Service respondió el 11/11/2024 09:33 AM

It sounds like you've really hit the jackpot with our team! It's always a pleasure to hear from customers who appreciate what we do and why we do it. We're not just wrench-turners around here; we pride ourselves on being a family-owned business that values honesty and quality service. And just when you thought you had to get an engineering degree to understand what's going on under the hood, enters our team with a coffee in one hand and a trusty wrench in the other. We're glad Jeff managed to diagnose that engine sound faster than a speeding bullet—who knew a little water pump could create such a ruckus? Driving 20 miles is no easy feat, but we're grateful you choose our shop. The ladies at the front desk will keep the coffee hot and the waiting area comfy, ensuring you feel right at home while your vehicle gets the care it deserves. Here’s to keeping your car and career running smoothly!

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Thanks for the stellar review! ⭐️ We love solving tire mysteries like a well-trained detective ??. Come see us anytime you need a hand – or a plug! We're always here to help you roll smoothly. #TireTroubles #MerryMotoring

Mac's Automotive Repair and Towing Service

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