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Oil Change 21

Care 19

Mac Haik 16

Tire 9

Service Center 9

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Daniel H.

Victoria, TX

02/24/2023

Categoría: Service

Wish Zero Stars Was Possible

The basics: call, but don’t expect an answer; leave a message, but don’t expect a call back; drop you car off for service, but don’t expect any actual service; expect a Hyundai dealer to provide Hyundai service, but don’t expect that from Mac Haik Hyundai service. I don’t know how Hyundai continues to let Mac Haik treat their Hyundai customers as they do. My honest hope is that Hyundai removes itself from the Mac Haik name because it tarnishes the Hyundai name. I will never buy another vehicle from Mac Haik or Hyundai once my current situation is solved. My Hyundai vehicle is at the Hyundai service center not being serviced because the Hyundai service center does not know how to fix my Hyundai that’s at their Hyundai service center. The service department’s game is to not have anyone on hand to actually service Hyundais, which forces you to just buy a new one. It’s as unethical of a business model as I’ve ever seen. I can’t believe they are allowed to do it, but being told they’ll trade virtually any vehicle, even vehicles with blown engines, to get you in a new one proves that the fact they only have one Hyundai service tech on hand who doesn’t even know how to service Hyundais because they don’t want to service vehicles. They only want to force you to buy a new one. Avoid Mac Haik dealership in Victoria, TX at all costs.

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