business image

Len Stoler Hyundai

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(2,060 Reseñas)
42

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
Reseña Original
Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5
92
Total de ReScores
4.7
Promedio de ReScores
42
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Len Stoler Hyundai is conveniently located in Owings Mills, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Len Stoler Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Len Stoler Hyundai is conveniently located in Owings Mills, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Len Stoler Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(410) 356-7000

Horario del Negocio

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
11275 Reisterstown Road Owings Mills, MD 21117
Reseñas de Departamento de servicio's
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(2,060 Reseñas)

MS
gravatar
Matt S.
Sykesville, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/22/2023
0
Categoría: Service
Poor Customer Service and Lack of Competency in Service Department
I scheduled for free oil change and service 4 months in advance because it is difficult to schedule. I brought my car in and my service advisor reached out to me. When I replied with questions or tried to call, the phone just rang and rang - no response.

After picking up my car for service, the auto shutoff engine light turned amber. The manual said take to dealer. I called the Len Stoler Hyundai dealer back to bring the car back in to check the light. They said they do not do any diagnostics and could not look at my car.

Then, I checked the oil. Apparently, a Len Stoler Hyundai oil change does not include putting new oil in. An oil change is a fairly simple procedure -- drain oil, put in new filter, add oil. The Len Stoler Hyundai service team was not aware of the 'add oil' part of the process.

I called again and all I got was ringing phone.

I highly suggest that all customers avoid Len Stoler Hyundai at all costs unless you are just looking to buy the car there. My purchasing experience was satisfactory. The service department does not do any service, does not know what an oil change entails, and never picks up or responds to its customers.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.