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Joe Holland 140

Oil Change 58

Care 53

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Paul S.

Charleston, WV

11/11/2022

Categoría: Service

bad service

In the last three years dealing with Joe Holland Hyundai Service has become increasingly problematic. I have been calling for two days to set an appointment for vehicle inspection, oil change and other routine service. My earlier voice mail was not returned, so at 2pm I went to them to try to set an appointment but they couldn't find Josh and after 15 minutes I left. The net day I took my car to Village Auto at 9am and they had it ready by 10am. At 10:45am Josh finally returned my call. Joe Holland definitely does not put the customer first. Perhaps this is just a personnel problem as I noticed Josh's desk appeared very cluttered whereas the other service clerks desks were very tidy. It is all my fault; I should have bought a VW from Joe Holland, then I could have received better service. This is the third time I've had a bad experience in the last three years. I just had body damage fixed at Joe Holland body shop and it was a very good experience. It is a shame the service department is so disagreeable now when previously (this is my second Hyundai from them) the service was excellent. My next car will not be from Joe Holland.

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