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Infiniti of Bellevue

Puntuación Promedio
Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5
3.1
(33 Reseñas)
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Infiniti of Kirkland is the number one volume Infiniti dealership in the Pacific Northwest and we offer a wide selection of new and used Infiniti vehicles. We take pride in our dealership and we devote ourselves to serving and helping our customers to the best of our ability. Infiniti of Kirkland is the number one volume Infiniti dealership in the Pacific Northwest and we offer a wide selection of new and used Infiniti vehicles. We take pride in our dealership and we devote ourselves to serving and helping our customers to the best of our ability.

Categorías
Concesionario de coches nuevos
Contacto
(888) 380-8215
Horarios de Negocio No Proveídos

Horario del Negocio

* Pacific Time (Us & Canada)
11815 N.E. 8th Street Bellevue, WA 98005

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Infiniti of Kirkland is the number one volume Infiniti dealership in the Pacific Northwest and we offer a wide selection of new and used Infiniti vehicles. We take pride in our dealership and we devote ourselves to serving and helping our customers to the best of our ability. Infiniti of Kirkland is the number one volume Infiniti dealership in the Pacific Northwest and we offer a wide selection of new and used Infiniti vehicles. We take pride in our dealership and we devote ourselves to serving and helping our customers to the best of our ability.

Categorías
Concesionario de coches nuevos
Contacto
(888) 380-8215
Horarios de Negocio No Proveídos

Horario del Negocio

* Pacific Time (Us & Canada)
11815 N.E. 8th Street Bellevue, WA 98005

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Tendencia de los Últimos 30 Días

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Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
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Infiniti of Kirkland is the number one volume Infiniti dealership in the Pacific Northwest and we offer a wide selection of new and used Infiniti vehicles. We take pride in our dealership and we devote ourselves to serving and helping our customers to the best of our ability. Infiniti of Kirkland is the number one volume Infiniti dealership in the Pacific Northwest and we offer a wide selection of new and used Infiniti vehicles. We take pride in our dealership and we devote ourselves to serving and helping our customers to the best of our ability.

Categorías
Concesionario de coches nuevos
Contacto
(888) 380-8215
Horarios de Negocio No Proveídos

Horario del Negocio

* Pacific Time (Us & Canada)
11815 N.E. 8th Street Bellevue, WA 98005
Reseñas de Todos los Departamentos'
Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5
3.1
(33 Reseñas)

AA
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A A.
Bellevue, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/04/2021
Discriminatory practices
Yesterday, I received an update stating that the wrong part was ordered, and it was denied coverage through the warranty Dept. , The service dept had to reorder, the part . I called the warranty division of Infiniti and was informed of the details. The service department ordered a rebuilt- generic axel - instead of the original model that was designed for my car , which includes the make and model year. This was extremely disturbing for many reasons. I began to wonder if this was customary practice at this location. I was never informed of this decision.

It is imperative, that a customer is informed if they are being given off market parts or rebuilt parts , to arbitrarily order rebuilt parts , without the customer’s / consumer knowledge is unethical.

I brought my concern to Aaron, the service manager,. Aaron’s response was dismissive and defensive , evident of poor service and unethical practices. Aaron expressed no interest in regaining my trust or reassurance as customer. He reprimanded the service personnel, but said to me “ what do you want me to do, we corrected the mistake.’ When I added and said I can’t help to wonder if this only “some” customers are treated in this manner- Aaron’s rebuttal was “ that’s speculation.”

As a person of color Aaron’s response was not only disrespectful but confirming all the inequitable interactions that I have witnessed at this location.

Unfortunately, this was a missed opportunity for this dealership to correct a wrong .
Recomendado

MM
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Mario M.
Marysville, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/19/2021
Bad experience
Back in November I came to this dealership to buy a vehicle and trade in my 2019 Toyota avalon limited, we had the worst experience you, the sales guy was trying to lie and manipulate us the whole time we were there, he lied to us about the APR, I don't recommend this dealership
No Recomendado

JR
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j r.
Seattle, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/11/2018
Bait and Switch
Summary: INFINITI Of Bellevue, a luxury dealer operated without integrity. It was a bait and switch at it's finest. I wouldn't trust them to change my oil, let alone handle a car purchase or service appointment.

I was called by Bellevue Infinity to bring in my car because they were purchasing vehicles. I told them that I valued my time and I didn't want to come in unless it was reasonable to purchase my vehicle for 23.5k. I told Jordan that If he didn't believe that was possible, I don't want to waste my time.

Jordan persisted that I should come in. I left work early, spent an hour on the road in traffic, and guess what? Jordan ran a bait and switch. My car is brand new with 3k miles on it. It is in perfect condition outside of a 3mm scratch on the bumper which I pointed out to Jordan.

I operated with honesty and clear expectations. To be fair Jordan seemed new. One sales person shook his hand and said, "Welcome to the team."

Ryan the manager was present. What I'm really wondering is this: How is the new guy on the phone talking about pricing with customers? Ryan, train your people sir. If Jordan is new it would be reasonable that he wouldn't be setting expectations for price before a customer comes in.

I hope this feedback improves your teams process and customer service. Best of luck INFINITI of Bellevue.
No Recomendado

VP
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Vitaliy P.
Renton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2018
Took care of my old Infiniti like I was a top customer
I went in there for a new key for my Infiniti G20 which is an ancient car and they took care of me like I was a top customer. I also own a much newer Infiniti which I have not been in there with yet. They have definitely earned a customer for life.
Recomendado

TV
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Tehya V.
Vancouver, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2017
Awesome!!!
Great experience! Stephan is a great salesman
Recomendado

SB
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scammed b.
Spanaway, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/28/2016
they are scammers
They sold me the "extended warranty plan and made it seem like i was getting bumper to bumper coverage and now that I look at the contract and what they actually covered is hardly anything. Worst dealership i have ever worked with.
No Recomendado

UN
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Unsatisfied n.
Spanaway, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/28/2016
Worst dealership I have ever worked with
I purchased a used vehicle and purchased the extended warranty package for $3500.00 . In less than 2 weeks the check engine light came on and i found out it is an emissions issue. (not covered under this expensive " bumper to bumper all major repair warranty" . They refuse to fix it or do anything with it. In our sales contract they agreed and signed a document stating they were going to make a minor repair for me. When i tried to schedule it i got the run around then then they said the didnt make that arrangement and couldn't find the paperwork. I had to send them my copy for them to agree to complete that work. Now they longer wish to speak with me because of the other faulty issues. And my agreed signed work still has not been completed.
I will never buy a car from them again nor refer anyone to them.
No Recomendado

SM
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Sean M.
Black Diamond, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/25/2016
As IS is definitely AS IS - Don't count on any support
Purchased an AS IS vehicle as a Christmas gift for a family member. I was impressed with the dealership, salesman and overall progress...until I picked up the vehicle yesterday. (12/22/16) 15 minutes after taking possession and beginning my drive home, the "Service Engine Soon" light came on. Given I have been through a similar situation previously, I sms'd the sales rep at the first possible opportunity indicating I will investigate the error myself and come back to him in the a.m. I had my own reader and wanted to know what I was walking into before returning. The error showed as: P0011 "A" Camshaft Position - Timing Over-Advanced or System Performance (Bank 1) which is quite generic. That night, I am called by the finance manager to ask to come in anyway as apparently someone filed paper work with 1.5M miles on the call to the state. I indicated I would come back in (30 miles away) to get both the code validated/fixed and sign the correction. Next morning, I am in around 9 a.m. and sat waiting for the dealership to diagnose the issue and wait for the finance manager. Cut to 2 hours later, I am told that I didn't need to sign any updated paperwork and there was absolutely NOTHING Infiniti of Bellevue would due to correct the situation. I went to a dealership and paid a bit more because even on an AS IS, there is reason. From my perspective that was not demonstrated here. $700 later and a complete day burned, the code is gone and I am out of pocket for what I personally believe may have been a cleared code on a faulty solenoid (maybe..) to pass inspection. Will never deal with this dealership (or INFINITI) again.
No Recomendado

TW
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Taylour W.
Bellingham, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/20/2016
Waste his time 2016
06 M35 sport needed a recall service for the Takata air bags, i called 2 weeks in advance, made an appointment with David. with setting this appointment up, i thought of course they would have put the parts on hold for my appointment. they even clarified they had them at the time i set my appointment. So the day comes for the service, and with living in bellingham (20min south of the canadian border) i drove down the night before and stayed at a friends so i could beat the traffic for my 10am appointment (i have no clue what to expect with traffic down there). I head over that morning and get greeted and they take the car in to get started. i wandered around and looked at the new Q60 for 20 minutes or so. then, David takes down some more details from me including my address. As he finished collecting his information, he said "we are just checking to make sure we have everything in stock and will get ready to service your car". this was worrisome, why would they even have to double check, of course they would have the stuff if i scheduled this weeks ago. almost as soon as he finished that sentence a gentleman came forward and said "yeah it's not here, we'll have to order it in an reschedule", David turns to me and repeats it. Appalled, and hoping not to make a scene in their nice dealership i turned around and walked out the door. What a waste of time. I got in my car and faced the 1 1/2 hour drive home in the dumping rain. After a few hours of driving home and cooling off from just wasting a half a day i tried calling Chris Beaupre, multiple times that day, and the monday following with no response. i Even tried calling Ryan Anderson, again with no response over the multiple days of me trying to call. While David was a really nice guy, i was called Tyler and not Taylour in almost all of my interactions with him. I think only once was i called by my name. He called me back once, which is funny considering after that day i didn't want to talk to him again. he asked if everything was sorted out to which i replied sure, as i didn't want to go off on the bottom guy, i just wanted his manager, i even tried the managers manager! last i heard was David calling me again to inform me that they had restocked the part to fix my car. But i want nothing to do with this dealership till i get a response from Ryan Anderson and his plan on fixing this. Wasted my gas, my time, and my rarely open schedule.
No Recomendado

JR
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James R.
Snohomish, WA
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/09/2016
Categoría: Sales
Watch out for bogus B&O ta
I recently purchased a used Q50 from Infiniti of Bellevue. My only complaint is that they snuck in a B&O tax charge of 209 dollars onto the purchase price. The Washington State Department Of Revenue says that tax is not intended to be passed onto the consumer. But I was in a hurry and I signed something accepting it. Watch out.
No Recomendado

JW
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Jonathan and Danielle W.
Seattle, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2016
Categoría: Sales
Thanks Fred!
Fred was helpful, professional, quick, and honest!
Recomendado

AH
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ANTHONY H.
Gig Harbor, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2016
cliente verificadoCliente Verificado
Categoría: Sales
Frank is a Star
Excellent car buying experience. Frank did all the work and we got a beautiful QX50 in the deal. Very professional, very friendly, and a no nonsense approach to selling.
Loved the experience

Tony Haftel MD
Recomendado

JW
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JOHN W.
Issaquah, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2016
cliente verificadoCliente Verificado
Categoría: Sales
Great Experience
I had a great experience working with the guys at Infiniti of Bellevue! I shopped around for several months and the experience here was by far the best. Dan Velicu was very knowledgeable, easy to work with, and was not pushy at all. Dan Wilson, the Sales Manager, was very easy to deal with as well and gave me a great deal on my used JX 35. I couldn't be happier with the overall experience.
Recomendado

MM
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MARJORIE M.
Bellevue, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/16/2016
cliente verificadoCliente Verificado
Categoría: Sales
An exceptional dealership.
The people at Inifinit make this a special place. I just bought my third Infiniti and the service and the sales people keep me coming back. the sales team are all extremely knowledgeable. Once you make the purchase they make sure you know how every bell and whistle works. And they encourage you to return with more questions as they come up. They are really professionals. There is no hard sales pitch. Also, as a woman they treated me with respect. I went to other dealers who tried to sell the car to the man with me. Or they acted as if as a female I might be stupd about cars. You don't get that here. Also, the service department is exceptional. I know that is a big reason I keep coming back. They make getting service easy. There is always an option for a loaner. But if the visit is short, the waiting area is so comfortable. They even have a great espresso machine that makes really good drinks. First rate all the way. I could afford any luxury car out there but I think I found my home with Infiniti
Recomendado

RF
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RICK F.
Bonney Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2016
cliente verificadoCliente Verificado
Categoría: Sales
Excellent Customer Service.
It was a fast friendly transaction. They had the car I wanted and gave me an incredible price. I couldn't have asked for a better experience.
Recomendado
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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.