Offer a loaner/courtesy vehicle for repairs/services requiring over 3 hours.
I understand delays and or extended time may be needed to complete the necessary car repairs however, if repairs extends beyond 3 plus hours, the customer should be offered a loaner vehicle as I was promised prior to purchasing this vehicle.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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