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Freeman Hyundai

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(2,334 Reseñas)
72

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
Reseña Original
Calificación general 2.3/5Calificación general 2.3/5Calificación general 2.3/5Calificación general 2.3/5Calificación general 2.3/5
111
Total de ReScores
4.9
Promedio de ReScores
72
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

FREEMAN Hyundai has a team that will work with you to satisfy all of your car service needs. We have been owned an operated by a Dallas family for over 55 years, and believe our customers should be treated like family. FREEMAN Hyundai has a team that will work with you to satisfy all of your car service needs. We have been owned an operated by a Dallas family for over 55 years, and believe our customers should be treated like family.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(972) 438-4801

Horario del Negocio

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
1800 E. Airport Freeway Irving, TX 75062
Reseñas de Departamento de servicio's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(2,334 Reseñas)

NL
gravatar
Noel L.
Keller, TX
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/10/2023
0
Categoría: Service
Terrible First Service Department Experience
I had my first visit to the Service Department at Freeman Hyundai on 6/8/23 for my first oil change. I also had an issue with my rear passenger seatbelt, it was stuck. The service manager refused to cover it (repair) under the warranty because it wasn't a manufacturer defect! In my opinion it most certainly was! I've never had a seatbelt on any car I've owned get stuck and twisted so easily, that's not normal and no one was messing with it except to try to get it undone, and we couldn't.
I'm so disappointed with my first appointment to your service department, not a good first impression at al! The service advisor Carina was great though, it wasn't her fault and she only charged for half an hour labor. $125!
I'm so upset, I spend approximately $40k on a car with an extended warranty and to be charged for something so minor which again like I said is not a normal occurrence, it appears to me that it most certainly is a defect. It is UNFAIR!
Freeman Hyundai Service Department has left a bad taste in my mouth, so to speak, no common courtesy . Again, I'm SO disappointed!
I wrote to them, no response and I spoke to main Hyundai, they didn't do anything either! Boo
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.