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SureCritic / Concesionario Hyundai / Elhart Hyundai
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Elhart Hyundai

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1,212 Reseñas)
69
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Detalles de la Puntuación

5 stars
78%
4 stars
13%
3 stars
4%
2 stars
2%
1 star
1%

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas™

ReScore
Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5
Reseña Original
Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5
55
Total de ReScores™
4.3
Promedio de ReScores™
69
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Elhart Hyundai is located in Holland, MI. Please note, the hours of operation listed are for our Service Department. Please call us today to schedule your next appointment, or visit us online on our website for more information! Elhart Hyundai is located in Holland, MI. Please note, the hours of operation listed are for our Service Department. Please call us today to schedule your next appointment, or visit us online on our website for more information!

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(616) 392-8516
Open
Horario del Negocio

Horario del Negocio

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* America/Detroit
822 Chicago Drive Holland, MI 49423
Obtener Direcciones
Reseñas de Departamento de servicio's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1,212 Reseñas)
Escribir una Reseña
Reseñas Recientes
TN
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Tom N.
Hudsonville, MI
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Good service experience
Great service, quick and efficient!
Ben E. de Elhart Hyundai respondió el 03/21/2022 05:25 AM

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Cliente verificado
Coloma, MI
2014 Hyundai Santa Fe Sport
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/17/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
0
Categoría: Service
Vehicle returned with a new issue
I would not recommend. I didn't have wheels for a month due to bringing in my vehicle for a recall. Hyundai tried to return my vehicle to me with a new issue, quoted $500 in costs, and inoperable to drive the vehicle home. I was promised part delivery and repair Monday or early in the week. I did not receive notice the vehicle was operable and ready to pick up for 5 more days. Inconvenient. I had to foot the bill when initial issue was a recall and software update!! Argumentative service department manager, dismissive to the issue of returning the vehicle idling rough with warning lights on. Was not made aware before pick up that the car was inoperable. Driving it home could have caused engine damage. Had no choice but to get the issue fixed here to save on a tow bill to my regular mechanic. The service technicians were friendly. The service department managers (manager) was helpful in over seeing the second repair and understanding my frustration. He tryed to get the price down. Still charged labor.
DAVID S. de Elhart Hyundai respondió el 04/01/2022 11:08 AM

I am sorry to hear about your experience with service. I would like to learn more about what occured. I will reach out to you or If you would like to contact me sooner you can call me at 616-396-0441
Dave Swart
Elhart Hyundai Service Manager.

RA
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ROBERT A.
Zeeland, MI
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/04/2022
7
Categoría: Service
Regarding my response to a request for a review and rating of my last service experience.
Elhart/Hyundai asks for my review of my last service experience. I take the time to provide my comments/concerns/questions and all I get back is a canned response from Ben Elhart. No time taken to address my comments. This isn't going to make me want to provide comments/ratings on future requests to service, etc.

Bob Herppich
DAVID S. de Elhart Hyundai respondió el 03/04/2022 09:14 AM

Hi this is Dave Swart Elhart Hyundai service manager. The oil change interval for the vehicle was set by hyundai in their  maintenance plan for 7500 miles based on normal maintenance schedule of the vehicle and on the recommended oil for the vehicle being a full synthetic oil which holds its properties against heat and break down of thickness (viscosity) longer.
The blue link dealership can be changed in the Myhundai.com homepage. After logging in you can go to preferences and there should be a change link next to the dealership that allows you to choose a new service center. Here is a link to a hyundai youtube video for doing this. https://www.youtube.com/watch?v=jdN1FP0Jv3g 
Would be happy to help with any other issues or questions on the car.


 

BH
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Bob H.
Zeeland, MI
2021 Hyundai Palisade
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/01/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
I had an overall good experience.
Still question the number of oil changes in the 3 year maint. coverage. 7500 miles seems too long between changes. Not much the service department can do about that - it is more of a Hyundai issue. No one could help be with my Bluetooth app. Still shows Betten Baker as service company rather than Elhart.
Ben E. de Elhart Hyundai respondió el 03/04/2022 05:56 AM

Thank you for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help here at Elhart Automotive Campus! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

DAVID S. de Elhart Hyundai respondió el 03/04/2022 08:45 AM

Hi this is Dave Swart Elhart Hyundai service manager. The oil change interval for the vehicle was set by hyundai in their  maintenance plan for 7500 miles based on normal maintenance schedule of the vehicle and on the recommended oil for the vehicle being a full synthetic oil which holds its properties against heat and break down of thickness (viscosity) longer.
The blue link dealership can be changed in the Myhundai.com homepage. After logging in you can go to preferences and there should be a change link next to the dealership that allows you to choose a new service center. Here is a link to a hyundai youtube video for doing this. https://www.youtube.com/watch?v=jdN1FP0Jv3g 
Would be happy to help with any other issues or questions on the car.

AS
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Aaron S.
Allendale, MI
2022 Hyundai Santa Cruz
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Fast and clean
They were fast and the facilities were clean. Also we’re very helpful. Got me in before my appointment. Offered me snacks and water in their waiting room. Got my oil changed done and got me on my way. Thanks again
Ben E. de Elhart Hyundai respondió el 02/14/2022 09:37 AM

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

AS
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Andrea S.
Muskegon, MI
2022 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Thank you for all you do!
Thank you for always being super welcoming and recommending what’s right for me and my vehicle! :)
Ben E. de Elhart Hyundai respondió el 02/15/2022 05:54 AM

Andrea, thank you for the top marks, and for taking the time to leave this review. I’m glad we were able to take care of you, and please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Cliente verificado
Hudsonville, MI
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Car and Service
I have purchased many new cars over my lifetime of 74 years. I have never had a better, more economical, or trouble free car than my Sonata.
Ben E. de Elhart Hyundai respondió el 02/14/2022 09:36 AM

Thank you for writing this awesome review! We are very happy that you were treated great and had an excellent experience on the Elhart Automotive Campus. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! We will see you soon! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

TM
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Thomas M.
Holland, MI
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Elhart comes through again!
Once again I’ve had another exceptional experience at Elhart service bay. The service managers are upfront and helpful. The work is done efficiently and in a timely fashion. Highly recommend them!
Ben E. de Elhart Hyundai respondió el 02/14/2022 09:36 AM

Thank you for writing this awesome review, Thomas! We are very happy that you were treated great and had an excellent experience on the Elhart Automotive Campus. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! We will see you soon! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

KV
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Kelly V.
Grandville, MI
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Time up/oil change
Due to weather I was quite early to my appointment. Service was quick and done earlier than I expected!
Ben E. de Elhart Hyundai respondió el 02/09/2022 05:59 AM

Kelly, we are thrilled to hear that you were extremely pleased with your experience at our dealership! Thank you for taking the time to share such stellar feedback, we appreciate your recommendations. It is extremely important that our customers are comfortable throughout the entire process. Have a great day! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Cliente verificado
Zeeland, MI
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service department
Quick and efficient service!
Ben E. de Elhart Hyundai respondió el 02/01/2022 05:56 AM

Thank you for the top marks, and for taking the time to leave this review. I’m glad we were able to take care of you, and please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

CP
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Curtis P.
Jenison, MI
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent.
As always it was a fine experience. Rod does a great jon. Everyone is very friendly at at Elhart Hyundai
Ben E. de Elhart Hyundai respondió el 02/01/2022 05:50 AM

Thank you for writing this awesome review, Curtis! We are very happy that you were treated great and had an excellent experience at Elhart Automotive Campus. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

SE
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Sharon E.
Dorr, MI
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/20/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Great service
Staff is always so friendly and the facilities are very clean. My service is completed in a timely manner.
Ben E. de Elhart Hyundai respondió el 02/01/2022 05:49 AM

Thank you for writing this awesome review, Sharon! We are very happy that you were treated great and had an excellent experience at Elhart Automotive Campus. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

RL
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Ronald L.
Zeeland, MI
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Good experience
I’ve gone to this dealership for a long time. They’ve always treated me right, let me know when I had recalls and provided the service I’ve needed on my vehicle.
Cliente verificado
Holland, MI
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Oil Change / Tire Rotation
Went in for an oil change. They reminded me that it was time to rotate the tires and completed that part free of charge. Will continue coming back!
Ben E. de Elhart Hyundai respondió el 01/12/2022 06:14 AM

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Cliente verificado
Saugatuck, MI
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
My visit
Great job as usual!!
Ben E. de Elhart Hyundai respondió el 01/11/2022 05:32 AM

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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