We own two Hyundai's. Both have been in for service. One was for an oil change and we wanted them to fix a rear corner panel that has been loose since we bought it. They claimed a clip snapped when we hit a curb. First, I am 54 years old and have never owned a car that had a clip break for a body part from hitting a curb that didn't scrap the paint off. I don't remember hitting a curb and if that can happen, that is some shoddy workmanship putting it together. The other car wouldn't start so I had it towed. When I backed it out for the tow truck, it started much to my surprise. When they got it, they said a light was left on and the battery went dead. Last I checked, unless you are driving a standard, (this car isn't) and get a good start, cars don't start with dead batteries. I had forgotten to have them check the tire light while they had it, so they didn't. I would have when I worked on cars. I gave them a two instead of a one because their sales team is friendly and I couldn't give them a zero. Two points for the sales team.

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ROBERT C B. de Columbia Hyundai respondió el 01/23/2014 10:16 AM

Hi Kathleen, im sorry to hear about the rear bumper on your car, the warranty on your car will not cover broken clips unfortunately, however if you took delivery of the car in that condition I am sure the dealer you bought the car from would take care of it, I know we would! I would be more than happy to meet with you and the Hyundai factory rep to look at your car, if you choose to do so I will contact him and see what his itenerary is and get back with you. Please let me know. Thanks

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