I tried to redeem my reward points for lemon pepper seasoning. The points were deducted from my balance, but I could not finish the transaction, so I did not get the merchandise. I sent an email to the company through their website, but I did not get any confirmation it was received. I tried to call them and was left on hold for about 20 minutes and no one answered. Mind you, this was the second time I tried to reach them. The first time someone answered and said they could not hear me, then hung up. I want my 500 points back. There should be an easier way to redeem the points I HAVE EARNED!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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