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Christine M.

Woodstock, VA

01/29/2024

Categoría: Service

Bought a LEMON vehicle

Bought a 2014 Ram 1500 there December 28, 2022. On the way home the tire pressure light came on and called Mr. Dennis, the salesman, and he said to bring it back in. Was going to bring it back on December 30. On December 29, the day after buying the truck, the check engine light came on and we took it to Advance and had Code P0463 Fuel Tank Sensor Has A Short Circuit To Positive. We brought it back on December 30. The tire pressure issue was fixed and the Service Manager, Mr. Walker, diagnosed the service engine light code. He said they would have to send the truck to another one of their shops. It needed a Fuel Sending Sensor, which was on backorder. They fixed this sometime around March. In April the engine started ticking and truck ran bad. The check engine light came on again. We took it to Advance and diagnostics showed Code P0303 Cylinder 3 Misfire and P219A Bank 1 Air-Fuel Ratio Imbalance. Called Mr. Robertson, the Used Car Manager. He said to get the Cylinder 3 Misfire fixed and call him back about the Bank 1 Air-Fuel Ratio Imbalance. We hoped by replacing the sparkplugs and switching the coil packs around would fix it, but it didn't. We took it to a reputable Auto Repair Shop where they drove it and did diagnostics. It needed Camshaft, Lifter Sets, Cylinder Head Gasket Set, and Exhaust Manifold Mounting Kit costing $5,587.58. We called Mr. Alfonse, the General Manager, at Safford Brown and asked for help with the cost and said they couldn't. Now the check engine light is on again. Diagnostics shows the same code as the one the day after we bought it and Safford Brown was supposed to have fixed it. Are we happy with this vehicle as their slogan says "BUY HAPPY"? NO! We bought a LEMON!

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