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Brown's Manassas Hyundai

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(3,380 Reseñas)
65
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
Reseña Original
Calificación general 2.3/5Calificación general 2.3/5Calificación general 2.3/5Calificación general 2.3/5Calificación general 2.3/5
137
Total de ReScores
4.8
Promedio de ReScores
65
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Brown's Manassas Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. We are located in Manassas, VA. Call us today to schedule your next service appointment! Brown's Manassas Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. We are located in Manassas, VA. Call us today to schedule your next service appointment!

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(703) 361-9600
Closing in 27 minutes
Horario del Negocio

Horario del Negocio

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
8651 Centreville Road Manassas, VA 20111
Reseñas de Departamento de servicio's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(3,380 Reseñas)

CM
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Christine M.
Woodstock, VA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/29/2024
0
Categoría: Service
Bought a LEMON vehicle
Bought a 2014 Ram 1500 there December 28, 2022. On the way home the tire pressure light came on and called Mr. Dennis, the salesman, and he said to bring it back in. Was going to bring it back on December 30. On December 29, the day after buying the truck, the check engine light came on and we took it to Advance and had Code P0463 Fuel Tank Sensor Has A Short Circuit To Positive. We brought it back on December 30. The tire pressure issue was fixed and the Service Manager, Mr. Walker, diagnosed the service engine light code. He said they would have to send the truck to another one of their shops. It needed a Fuel Sending Sensor, which was on backorder. They fixed this sometime around March. In April the engine started ticking and truck ran bad. The check engine light came on again. We took it to Advance and diagnostics showed Code P0303 Cylinder 3 Misfire and P219A Bank 1 Air-Fuel Ratio Imbalance. Called Mr. Robertson, the Used Car Manager. He said to get the Cylinder 3 Misfire fixed and call him back about the Bank 1 Air-Fuel Ratio Imbalance. We hoped by replacing the sparkplugs and switching the coil packs around would fix it, but it didn't. We took it to a reputable Auto Repair Shop where they drove it and did diagnostics. It needed Camshaft, Lifter Sets, Cylinder Head Gasket Set, and Exhaust Manifold Mounting Kit costing $5,587.58. We called Mr. Alfonse, the General Manager, at Safford Brown and asked for help with the cost and said they couldn't. Now the check engine light is on again. Diagnostics shows the same code as the one the day after we bought it and Safford Brown was supposed to have fixed it. Are we happy with this vehicle as their slogan says "BUY HAPPY"? NO! We bought a LEMON!

RL
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Randy L.
Silver Spring, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/15/2023
0
Categoría: Service
Very Deceptive Tactic of selling used cars
We bought a used Mazda 6 that this dealership about 10 days ago. When we drove the car home, we noticed a serious issue with the front brake (not easy to test on the dealership lot if driving at low speed). The front wheels and the steering wheel would shake when applying the brake while traveling at 45+ mph. Not only that, the front seat heaters were not working. This was also part of the reason we made the purchase. The next morning we called the salesman to report the issues, and he said just try it another day or two to see if the issues would go away. If not, we could take the car back to the dealership for a look. They did not go away so we call back. The salesman promised to have an answer over the weekend. NO calls. We called and left several voicemails on the day we were promised an answer. Still NO calls back. The next day, the same salesman (Arkeem) called back stating that the sale was final and that no coverage for the repair would be honored by the dealership. I guess this is part of our "naive" mistake for trusting the dealership in making an honor sale.
Future buyers, please be aware of this tactic of this dealership not disclosing the pre-existing issues of used cars that they're selling. The dealership knows pretty well the pre-existing issues but WILL NOT disclose them to its buyers.
WE DO NOT RECOMMEND THIS DEALERSHIP.

IJ
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Iris J.
Woodbridge, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/28/2022
10
Categoría: Service
Amazing Service
I have purchased three vehicles at this dealership over the years and I will keep coming back because: 1) they are honest! I did my research online and was able to build my deal online and I had no surprises!!! Zero! The price I was quoted was the price I paid each time and they even found me some additional discounts! 2) They treat you like royalty no matter what! When I purchased my first vehicle my credit was crappy. They were able to get me in a new car and NEVER EVER made me feel like anything other than royalty! Two vehicles later, credit is great and they they still treat me like a million bucks! 3) The quality of support and customer service is unmatched! The sales team is wonderfully knowledgeable and honest. Never pushy and very friendly and respectful! I have tried to service my vehicles elsewhere only to wish I never had. Honest folks with exceptional service that treat you like royalty! What else can you want?

DK
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DE K.
Manassas, VA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/29/2022
0
Categoría: Service
BAD SERVICE
I MADE A SCHEDULE TO HAVE MY 22 IONIQ5 FOR COMPLIMENT MAINTENANCE SERVICE ONLINE SEVERAL WEEKS AGO. BUT I DIDN'T GET A CONFIRMATION NUMBERS AND I STOPPED BY THE DEALERSHIP COUPLE DAYS LATER TO CONFIRM MY APPOINTMENT FOR SERVICE ON SATURDAY. I EVEN TOLD THE SERVICE ADVISOR MY VEHICAL IS A 2022 IONIQ 5 AND I GOT THE EMAIL SEVERAL HOURS LATER. THEN I WENT IN FOR SERVICE TODAY 29TH 2022 AT 11:30 APPOINTMENT AND SERVICE ADVISOR WAS BUSY. SO, I WAITED UNTIL HE WAS DONE WITH BUSINESS AND I TOLD HIM I'M HERE FOR MAINTENANCE SERVICE ON MY 2022 IONIQ 5. THE SERVICE ADVISOR TOLD ME DEALERSHIP CAN NOT WORK ON MY VEHICAL. I WAS SO UPSET IF THE DEALERSHIP CAN NOT WORK ON MY VEHICAL I SHOULD BE NOTIFIED SO I COULD RESCHEDULE WITH OTHER DEALERSHIP. I WORK 5DAYS A WEEK AND I ONLY HAVE A TIME ON SATURDAYS.































I WAITED

SM
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Shyrese M.
Manassas, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2022
10
Categoría: Service
Exceptional Service
Martin provided exceptional service and made our car buying experience great. He stayed in constant communication with us and made the process simple and convenient. There were no gimmicks or surprises. I would recommend Browns Manassas Hyundai to car shoppers!

WW
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WENDY W.
Manassas, VA
2018 TUCSON
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Service
My Service Advisor Al Alegre was friendly, courteous, and attentive. The waiting area, was clean, uncluttered, and provided free beverages. Lastly, my service was completed in a timely manner and my car was clean.

MB
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MICHAEL B.
Haymarket, VA
2020 ELANTRA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2022
cliente verificadoCliente Verificado
9
Categoría: Service
These guys are GREAT
In all the years I've owned a car, I have NEVER seen such consistently excellent service. I bring my car in for its scheduled maintenance and Brown's takes care of the rest. As a result, I get the same 44 mpg now as I did nearly two years ago I when I first got the car. That shows the value and importance of the maintenance Brown's has provided.

SW
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SAUNDRA W.
Gainesville, VA
2020 TUCSON
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/29/2022
cliente verificadoCliente Verificado
10
Categoría: Service
I love Brown's Hyundai!❤
The entire team is excellent! From arrival to departure! I am always greeted with a smile. They even bring my car to me, I am disabled! Also Jim, my Service Advisor, is very professional and considerate, too. Thank you all!❤❤❤

Cliente verificado
Manassas, VA
2015 SANTA FE SPORT
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/13/2022
cliente verificadoCliente Verificado
5
Categoría: Service
Too many cars booked at same time.
Had to wait 3 hours until completion of sevice

DB
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Don B.
Warrenton, VA
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/09/2022
cliente verificadoCliente Verificado
9
Categoría: Service
They made it right
They made it right - even went so far as to provide us with a rental free of charge while they took the time to troubleshoot and solve the problem.

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/08/2022
Tipo de Servicio: Maintenance
1
Categoría: Service
two service appoints, problem still persists
wasted time and money with no resolution
Shakir A. de Brown's Manassas Hyundai respondió el 04/08/2022 12:41 PM

Hello, Sorry to hear about your experience. We will reach out to you shortly to discuss further.
Shak Alfonse. General Manager. Browns Manassas Hyundai. 

HOWARD W. de Brown's Manassas Hyundai respondió el 05/05/2022 02:13 PM

Per Mr. James Darrow, a Re-Score request will be sent


AC
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Aalain C.
Woodbridge, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Best Place for Me
My prior accolades about this dealership still has not changed. Love the service, the one-on-one, reminders, great staff and a whole lot more. I currently own a BMW as well, and I can say the dealership is more tidy, the cleanliness and the orderliness ( is that a word?) of the service bays is excellent. Check it out!

SA
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Sharon A.
Manassas, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
My time is valuable too
I have always been happy with service at Browns Hyundai.
First time someone did not come out to explain why it was taking so long.

Cliente verificado
Manassas, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Brown's Hyundai Manassas Virginia
Brown Hyundai has exceptional employees In all departments they are friendly courteous and very efficient willing to Answer any questions that you might have. They have a great team at Brown's Hyundai Manassas Virginia

Cliente verificado
Warrenton, VA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/26/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
4
Categoría: Service
Frustrating
The lack of parts was not the service dept's fault. But it was certainly problematic. No one should ever have to wait and wonder what is going on with their brand new vehicle, for 4 and a half months. We felt communication was very poor, and that we were not important to the dealership because we had not purchased the Elantra from them. But it was warranty work. They should have been happy to have it.

LP
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Lori P.
Manassas, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service Happy Customer
The service was better than I expected. Fast and efficient and all my questions and concerns were answered.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.