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Randy L.

Silver Spring, MD

03/15/2023

Categoría: Service

Very Deceptive Tactic of selling used cars

We bought a used Mazda 6 that this dealership about 10 days ago. When we drove the car home, we noticed a serious issue with the front brake (not easy to test on the dealership lot if driving at low speed). The front wheels and the steering wheel would shake when applying the brake while traveling at 45+ mph. Not only that, the front seat heaters were not working. This was also part of the reason we made the purchase. The next morning we called the salesman to report the issues, and he said just try it another day or two to see if the issues would go away. If not, we could take the car back to the dealership for a look. They did not go away so we call back. The salesman promised to have an answer over the weekend. NO calls. We called and left several voicemails on the day we were promised an answer. Still NO calls back. The next day, the same salesman (Arkeem) called back stating that the sale was final and that no coverage for the repair would be honored by the dealership. I guess this is part of our "naive" mistake for trusting the dealership in making an honor sale.
Future buyers, please be aware of this tactic of this dealership not disclosing the pre-existing issues of used cars that they're selling. The dealership knows pretty well the pre-existing issues but WILL NOT disclose them to its buyers.
WE DO NOT RECOMMEND THIS DEALERSHIP.

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