Brian’s was first and only shop that figured out cause of grinding noise when turned driving slightly to right. I had askedb
Brian’s was first and only shop that figured out cause of grinding noise when turned driving slightly to right. I had asked a few reputably body shops and a few auto mechanic places already. 2 mechanic shops recommended Brian’s. Brian’s elevated my car and then discovered wobbly driver-side wheel, indicating wheel ball bearing needed replacement. They could give me a ride Wednesday to rental car place so I could continue trip plans. When I returned Friday, they gave ride from Enterprise (where I returned rental car,) to Brian’s. Everyone was happy to help and untroubled and Nick gave good explanations about mechanical condition of my car. They were super-easy to deal with. I had impression of much honesty and good caring integrity attitudes. When I commented about their seeming honesty, one worker driving said the honesty was the reason he liked working at Brian’s. I like feeling I can trust mechanic who fixes my car, since my life partly depends on it. My car 2005 Toyota Prius as over 244,000 miles odometer reading. Thanks everyone at Brian’s! You are a blessing to experience.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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