All the staff at Brian’s Tire & Service have always been very professional and go the extra mile for service on my car & jeep. Today I stopped by to see if my extended warranty would cover repairing my Honda. Scott was very helpful in answering all my questions. He went the extra mile on checking if my warranty would cover the repair costs. Can’t say enough about all staff.
This was my first time going to this repair shop and I had a very pleasant experience! The staff was so friendly and welcoming, they got straight to the point in fixing what I needed fixed and did it all efficiently! I’ll definitely be back if (god forbid lol) anything else happens to my vehicle!
I have been a customer for a decade since moving to Huntsville. My daughter recommended Brian. She was correct- a long history of quality customer care is the best possible advertisement.
MG
Mary G.
Ardmore, AL
04/04/2025
10
Brian's Tires are the best 👌. lite and care about people and their concerns. Thank-you!
The staff at Brian's Tires is very polite and helpful. They care about people and their concerns. Thank-you
AA
Antonio A.
Huntsville, AL
04/03/2025
10
Great hospitality and veteran owned!
Had some work done on the Jeep Commander, project vehicle for the family. They were welcoming and knowledgeable about the issue. Price was favorable and affordable. Thank you, cheers!
William said they were very honest, up-front and reasonable on ways to fix it.
Recomendado
BW
Bryan W.
Huntsville, AL
04/01/2025
0
Terrible Experience
I was told on the phone that a diagnostic would be $50. When I came to the location it was $109. It was more than I wanted to pay but that's fine. After the diagnostic there was no definitive answer on what was causing the issue. I get that, rule out what you can and go from there. The issue is that I wanted to talk to the mechanic who looked at my vehicle to get some additional information. When I wasn't able to speak with the mechanic I took my vehicle elsewhere. Maybe it was just a Monday hangover, but I did not have a very good experience, and they didn't seem to really care.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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