We service and repair Honda, Lexus, Toyota and Acura vehicles. Most other Japanese cars are also serviced and maintained by Automotive Instincts. All work is unconditionally guaranteed. We care and we do our best to show it. We strive for 100% customer satisfaction. Please let us know how we are doing. Visit us at our Woodland Hills or We service and repair Honda, Lexus, Toyota and Acura vehicles. Most other Japanese cars are also serviced and maintained by Automotive Instincts. All work is unconditionally guaranteed. We care and we do our best to show it. We strive for 100% customer satisfaction. Please let us know how we are doing. Visit us at our Woodland Hills or Northridge location. ...more
Cliente VerificadoI received your email and saw your review. I am really sorry about what happened to your seat, however I need to set the record straight about a couple of things. Nobody here used anything on your seats. I paid a lot of money to have your car professionally detailed because we had done so much work on it that I wanted it to look as good as it drives now. The seats we all very cracked as is typical for the perforated leather in the 2004-2008 Acura TL (I own one myself and mine are doing the same thing at 100k miles). I spoke with your husband and told him that the seat tore when the detailers were cleaning it and he admitted that he knew they were in bad shape before and that he had already considered having it reupholstered. I even called an upholstery shop with your husband in the office and got a price to repair the seat.
We tried hard to make you happy and I was very up front with your husband about everything. I think leaving an online review that gives us the lowest possible rating and leaves out some important facts is not fair on your part. If you would like options on fixing the seat I'm happy to discuss it with you and I'm willing to participate in the repair. Please call me at your earliest convenience and we can discuss it.
Tom Langford