Upon my daughter’s move to another state I joked to the guys at Autotek that they needed to move to her new state and city. Based on my decades of experience dealing with auto service and repair shops Autotek is one of the two best auto service and repair shops I have ever dealt with. (The other one is our local shop in Michigan.)
Upon our daughter’s arrival in Austin, TX, close to seven years ago, we had to go through the trial and error search for an expert service and repair shop that was honest, fair both before and after the repair work, personable, and centered on their customer’s needs and concerns. Luckily, we found Autotek six years ago.
One gets to learn more about a shop when in the shop’s waiting room for the completion of simple jobs, e.g., an oil change. When listening to the manner the Autotek staff work with each other, with customers both in person and on the phone, and with parts stores when placing orders, you get, I believe, a better sense of the ethos of the shop. And I believe Autotek’s is superior.
And, just as important as how one is dealt with by the service desk is the end result of whatever service or repair the guys “in the back” do on the car. The work was always completed when promised and done correctly with quality parts. Each “half” of the shop combined to be an outstanding business providing an outstanding customer experience.
Prior to driving to her new state my daughter and I took her car to Autotek in order to have them do a preventive maintenance inspection. Upon picking up the car and us informing the guys at the front counter that it was the last time we would be there due to her move they were very gracious and appreciative of my daughter’s trust and business with them and wished us both the best. In addition, they told my daughter to feel free to call them if she had any questions about her car or to use them for a second opinion to whatever a repair shop tells her in her new state.
As a father I really appreciated the crew at Autotek treating my daughter and I with respect, honesty, and fairness. I highly recommend Autotek and if your daughter or son move to Austin I believe you will not go wrong directing them to Autotek. And if you move to Austin, you will not go wrong with Autotek as your service and repair shop.
So, to repeat, and in conclusion, Autotek is one of the two best auto service and repair shops I have ever dealt with during the decades of owning a car while living in several states during my career.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Upon our daughter’s arrival in Austin, TX, close to seven years ago, we had to go through the trial and error search for an expert service and repair shop that was honest, fair both before and after the repair work, personable, and centered on their customer’s needs and concerns. Luckily, we found Autotek six years ago.
One gets to learn more about a shop when in the shop’s waiting room for the completion of simple jobs, e.g., an oil change. When listening to the manner the Autotek staff work with each other, with customers both in person and on the phone, and with parts stores when placing orders, you get, I believe, a better sense of the ethos of the shop. And I believe Autotek’s is superior.
And, just as important as how one is dealt with by the service desk is the end result of whatever service or repair the guys “in the back” do on the car. The work was always completed when promised and done correctly with quality parts. Each “half” of the shop combined to be an outstanding business providing an outstanding customer experience.
Prior to driving to her new state my daughter and I took her car to Autotek in order to have them do a preventive maintenance inspection. Upon picking up the car and us informing the guys at the front counter that it was the last time we would be there due to her move they were very gracious and appreciative of my daughter’s trust and business with them and wished us both the best. In addition, they told my daughter to feel free to call them if she had any questions about her car or to use them for a second opinion to whatever a repair shop tells her in her new state.
As a father I really appreciated the crew at Autotek treating my daughter and I with respect, honesty, and fairness. I highly recommend Autotek and if your daughter or son move to Austin I believe you will not go wrong directing them to Autotek. And if you move to Austin, you will not go wrong with Autotek as your service and repair shop.
So, to repeat, and in conclusion, Autotek is one of the two best auto service and repair shops I have ever dealt with during the decades of owning a car while living in several states during my career.