Cliente VerificadoMs. Palomares we are very sorry about your vehicle being totalled; that is always an upsetting occasion. We are a little concerned that you rated our facility a 3 star when all we did was verify what Caliber Collision already told you. We worked with your insurance company to provide all the necessary photos and documention as to the damage to your vehicle and it was actually your insurance company that deemed it a total loss. They did consider the fact that there were some sub par prior repairs done that contributed to the repair cost to bring it back to factory standards. Regretfully it appears that the prior repairs may have been done by another Subaru dealership collision center but they were in fact not Subaru certified. There are strict procedures we must follow as a certified facility in order to restore a vehicle to Subaru factory standards.
Cliente VerificadoWe really appreciate you taking the time to share your experience! It’s awesome to hear that Christian and the team provided such top-notch service and kept you informed throughout the process. Communication is key, and we strive to ensure our customers feel supported every step of the way. We'll definitely keep up the good work, thanks to feedback like yours.
Cliente VerificadoThank you so much for sharing your positive experience with Dan at Continental Collision! It's great to hear that Dan's professionalism and communication helped ease your worries during the longer wait for parts. We're thrilled that your Solterra looks showroom new again and that you had an excellent overall experience with us. We appreciate your recommendation and look forward to the opportunity to assist you in the future! ?
Cliente VerificadoWe're truly sorry to hear that you were not completely satisfied with the paintwork. ? Our team takes pride in delivering high-quality results, and we're disappointed to hear that this wasn't the case for you. Your feedback is valuable and we will share this with our team. Please feel free to contact our manager Lonnie Hunter with any questions or concerns.
Cliente Verificado? Thank you, Jorge, for choosing Continental Collision Center for your hail repairs! We're thrilled to hear that you've been satisfied with our services not just once, but twice. Our team takes pride in delivering excellent customer service and clear communication throughout the repair process. We appreciate your support and look forward to assisting you in the future!
Cliente VerificadoThank you for choosing Continental Collision Center-Lamar for your car repair needs! We are thrilled to hear that your car looks like new again and that our team was able to match the paint perfectly. We take pride in providing a clean and polished finish both inside and out. In response to your concerns that the repairs seemed to take longer than they should have I would like to clarify that the repairs went from the initial cursory inspection of $3k by Allstate to the final figure upwards of $12k. Allstate left out every one of the nine required calibrations, inspections and radar adjustments that are required by Subaru in order to restore your vehicle to pre accident condition. We also had to add in all the additional one time use and missed parts left off the initial inspection. Regretfully it does take additional time to negotiate these charges with the insurance and I apologize that this was not communicated to you more clearly. We appreciate your feedback and hope to assist you with any future automotive needs you may have.
Cliente VerificadoDear Michael, We sincerely apologize for the delay in completing your repair and for the lack of communication. This is not the experience we strive to provide. We understand your frustration and are working diligently to resolve the issue. Please reach out to us at your earliest convenience so we can address your concerns. Thank you for bringing this to our attention. Best regards, Continental Collision Center-Lamar
Cliente VerificadoEllen, we can't thank you enough for this wonderful review. We truly appreciate your business.
Cliente VerificadoMichelle, thank you for such a great review; we truly appreciate your business.
Cliente VerificadoElizabeth we appreciate wonderful customers like you who take the time out of their day to send such a great survey. Thank you for trusting us with your vehicle repairs and we're so happy you are pleased.
Cliente VerificadoAdam, thank you for your wonderful review. We appreciate loyal customers like you.
Cliente VerificadoMaria, thank you for the wonderful review and allowing us to repair your vehicle.
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