Jason was great to work with. Upfront, honest, and no hard selling.
I came in to get my brake fluid and power steering fluid flushed (then came in the next day to have my fuel filter replaced). They were able to accommodate me the same day of my call. This is the first time anyone besides myself has touched the truck for maintenance (now with 120,000 miles)...I know my truck pretty well, but the appeal of lying on the ground prone doing maintenance at the house has lost its appeal as of late so that is why I went in.
Jason did the required maintenance at a cost in line with other places around Ann Arbor. After the maintenance, Jason told me my lower ball joints had some play (which I knew) and he did not give me a post-apocalyptic scenario that if I did not fix them right then my truck would catch fire on the road as soon as I left the shop.
I heard Jason give a list of needed repairs to another customer, no hard selling, simply, these are issues with your vehicle and here is the priority I would work on them.
After working with them for the past two days I have found my go-to mechanic in Ann Arbor. Thanks.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
I came in to get my brake fluid and power steering fluid flushed (then came in the next day to have my fuel filter replaced). They were able to accommodate me the same day of my call. This is the first time anyone besides myself has touched the truck for maintenance (now with 120,000 miles)...I know my truck pretty well, but the appeal of lying on the ground prone doing maintenance at the house has lost its appeal as of late so that is why I went in.
Jason did the required maintenance at a cost in line with other places around Ann Arbor. After the maintenance, Jason told me my lower ball joints had some play (which I knew) and he did not give me a post-apocalyptic scenario that if I did not fix them right then my truck would catch fire on the road as soon as I left the shop.
I heard Jason give a list of needed repairs to another customer, no hard selling, simply, these are issues with your vehicle and here is the priority I would work on them.
After working with them for the past two days I have found my go-to mechanic in Ann Arbor. Thanks.