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SureCritic / Concesionario Hyundai / Kelly Hyundai / WADE BOWMER
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WADE BOWMER

Kelly Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(29 reviews)
75

Reseñas de WADE BOWMER

KM
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Kevin M.
Port Carbon, PA
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellence
No issues! Great service.
Empleados con los que trabajó
WB
WADE BOWMER
JH
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James H.
Schuylkill Haven, PA
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Quick pleasant and stress free oil change and inspection
Empleados con los que trabajó
WB
WADE BOWMER
CM
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Cindy M.
Orwigsburg, PA
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service.
My experience was very nice. The waiting area was very clean. The staff was very kind and courteous. The work on my vehicle I was very pleased with. Didn't have to wait very long.
Empleados con los que trabajó
WB
WADE BOWMER
Cliente verificado
Reading, PA
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Quick and reliable service
Empleados con los que trabajó
WB
WADE BOWMER
Cliente verificado
Mohnton, PA
2022 Hyundai Kona
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
2
Categoría: Service
Not honest
Charged for a service that was supposed to be free with warranty.
Empleados con los que trabajó
WB
WADE BOWMER
AP
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Anthony P.
Nesquehoning, PA
2020 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/17/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
7
Categoría: Service
Sonata SEL
Warranty repair was completed faster than expected.
Empleados con los que trabajó
WB
WADE BOWMER
TH
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Tanya H.
Reading, PA
2021 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Great service. Friendly and knowledgeable staff.
Empleados con los que trabajó
WB
WADE BOWMER
Cliente verificado
Blandon, PA
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/14/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
15k mile service
The dealership was able to schedule the service on short notice, and the service was completed in a timely manner.
Empleados con los que trabajó
WB
WADE BOWMER
RS
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Randy S.
Mohrsville, PA
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service on my Elantra
Service to my Elantra was done while I waited.Every think was explained to me which was nice.
Empleados con los que trabajó
WB
WADE BOWMER
PM
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Pamela M.
Temple, PA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
The Service and Representatives are excellent
I looked forward to have my car be serviced each time. The service was excellent and the representative was very helpful and informative and he explained to me what was going on with my car. I appreciated his patience with my handicap. I was pleased with everything.
Empleados con los que trabajó
WB
WADE BOWMER
DN
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Dennis N.
Hamburg, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2022
10
Categoría: Service
Service
Wade Bowmer was my service advisor. Had me in and out within 1 hour 10 minutes. Explained all that was done, inspection , oil change , rotate tires. Also scheduled my next appointment. Very professional and courteous.
WADE R B. de Kelly Hyundai respondió el 01/24/2022 02:01 PM

Hello Dennis,

I appreciate yo utaking the tie to fill out our survey. I also am thankful for the 5 star rating, as we strive to give 5 star service to every customer. If you have any questions, feel free to reach out to us. We look forward to seeing you at our next appointment!

Thanks, 

Wade Bowmer
Service Advisor
Kelly Hyundai of Hamburg, PA

Empleados con los que trabajó
WB
WADE BOWMER
EW
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Eileen W.
Myerstown, PA
2019 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great service, friendly staff
Very courteous, and very willing to work with me. I’m very happy with the service I received.
Empleados con los que trabajó
WB
WADE BOWMER
CP
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Catherine P.
Orwigsburg, PA
2020 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Dan at Kelly Hyundai contacted me and discussed and resolved some of the issues I had.
Dan took the time and discussed the issue of the work that was done on my vehicle and resolved it. He was very polite and understood where I was coming from.
We also discussed the issue of masking and he explained that they follow CDC guidelines. I told him I still think they should be masked and they should require their customers to mask.
Empleados con los que trabajó
WB
WADE BOWMER
CP
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Catherine P.
Orwigsburg, PA
2020 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Dan at Kelly Hyundai contacted me and discussed and resolved some of the issues I had.
Dan took the time and discussed the issue of the work that was done on my vehicle and resolved it. He was very polite and understood where I was coming from.
We also discussed the issue of masking and he explained that they follow CDC guidelines. I told him I still think they should be masked and they should require their customers to mask.
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/31/2021
Tipo de Servicio: Maintenance
5
Categoría: Service
Sold unnecessary services
I felt I was sold unnecessary services when I brought my vehicle in for an oil change.
DANIEL E C. de Kelly Hyundai respondió el 01/05/2022 09:04 AM

Catherine,

Thank you for taking the time to complete a survey of your most recent visit to our service department. I would to have a conversation with you about your time spent with us and the concerns you have. Please reach out to me on my direct cell 484-388-0171 or my business phone 484-665-0130 ext. 2416. 

Dan Carter
Kelly Hyunai
Parts and Service Director
Dcarter@kellycar.com
C:484-388-0171
Bus:484-665-0130 ext.2416

Empleados con los que trabajó
WB
WADE BOWMER
LN
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Lesley N.
Mohrsville, PA
2016 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/20/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Extended wait time due to “ problem in the shop”
Communication was extensive, text reminders of appointment more than needed. Gave small discount on bill due to extended wait time, which was appreciated. Professional and efficient. I did not appreciate the gentleman who appeared in the waiting room asking if I would like to “ upgrade”. We have purchased 4 Hyundai vehicles from this dealer and have always been satisfied with the cars,
DANIEL E C. de Kelly Hyundai respondió el 01/11/2022 09:08 AM

lesley,

Thank you for taking the time to complete our survey! We strive to deliver 5 star service every time to every customer. I would love to speak with more about your most recent visit and what we could have done to display our commitment to providing you that 5 star service. Please call me at 484-388-0171. 

Thank you!

Dan Carter
Director of Parts and Service
Kelly Hyundai
C: 484-388-0171
B: 484-665-0130 ext.2416

Empleados con los que trabajó
WB
WADE BOWMER
EW
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Eileen W.
Myerstown, PA
2019 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great service, friendly staff
Very courteous, and very willing to work with me. I’m very happy with the service I received.
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/17/2021
Tipo de Servicio: Maintenance
0
Categoría: Service
Eileen
Why do I have to pay when pay extra packages with my lease
DANIEL E C. de Kelly Hyundai respondió el 12/20/2021 06:15 AM

Eileen,

Thank you for taking the time to give us your honest feedback. I will get this situation corrected for you today.
If you have any other questions or concerns, please feel free to reach out to me.

Thank you,

Daniel Carter
Kelly Hyundai
Director of parts and service
Bus. 484-665-0130 ext. 2416
Cell. 484-388-0171

Empleados con los que trabajó
WB
WADE BOWMER
KG
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Kenneth G.
Ashland, PA
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
Staff is very friendly and professional. They are very prompt and efficient. They do not try to "up sell" you on any unnecessary service. Facility is very clean and well kept.
Empleados con los que trabajó
WB
WADE BOWMER
CS
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Casey S.
Scranton, PA
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Mr
Great service
Empleados con los que trabajó
WB
WADE BOWMER
SD
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Stacey D.
Douglassville, PA
2021 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/23/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Kona Maintenance Service
The service personnel at Kelly Hyundai were very professional and courteous. They took the time to make maintenance suggestions and explain the work performed.
Empleados con los que trabajó
WB
WADE BOWMER
Cliente verificado
Reinholds, PA
2021 Hyundai Santa Fe Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/23/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Good experience.
Good experience.
Empleados con los que trabajó
WB
WADE BOWMER
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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