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TUNDE O'CONNOR

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(687 reviews)
78

Reseñas de TUNDE O'CONNOR

GM
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Gerrit M.
St. Augustine, FL
2013 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Honesty and integrity
Service bill came in less than expected. They didn't charge me or do things that weren't necessary like so many other dealerships do. Tunde, the service rep was so helpful, as always..
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/26/2019 02:46 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
ER
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Ernest R.
Saint Augustine, FL
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Personalized Customer Service
Courteous, friendly and professional attitude. My compliments to your service rep Ms Tunde O'Connor. A most pleasant and professional individual. She sets a fine example for her peers emulate.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/23/2019 01:29 PM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations. Tunde is a valuable member to our service team. Great job Tunde!!



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
Cliente verificado
Palm Coast, FL
2015 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Courteous, responsive
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/23/2019 08:02 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
RP
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Rose P.
St. Augustine, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/20/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
good service
treated like important people.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/22/2019 05:52 AM


 We greatly appreciate you taking the time to share your service experience with us and all of our guests are important to us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
BK
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Bruce K.
Jacksonville, FL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/16/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
2nd oil change
Service was done on time and quickly. This was a factory related software upgrade and our second and last free oil change. Most waiting areas offer more than just coffee, water and a few cookies. The cost of the next oil change will determine whether we come back down to St Augustine or stay in Jacksonville.
Recomendado
CHERYL B. de Hyundai of St. Augustine respondió el 07/16/2019 02:27 PM

Thank you for sharing your service experience with us 
and for the 5 star rating.
We look forward to your next visit.
Empleados con los que trabajó
TO
TUNDE O'CONNOR
DF
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Deborah F.
Green Cove Springs, FL
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always outstanding service
This is my second Hyundai from this location. I always recommend this dealership to everyone.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/11/2019 11:36 AM


 Thank you for taking the time to share your kind words with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
WF
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Warren F.
Palm Coast, FL
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service dept
Thank you to the service dept. Such great folks
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/10/2019 10:22 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
PM
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Paula M.
Saint Augustine, FL
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Department
Everyone in Service is professional courteous and provides outstanding service.
Recomendado
CHERYL B. de Hyundai of St. Augustine respondió el 07/10/2019 05:12 AM

Thank you for sharing your service experience with us 
and for the 5 star rating.
Empleados con los que trabajó
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
EA
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Elizabeth A.
Saint Augustine, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Tucson owner
The service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/09/2019 11:39 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Cliente verificado
Palm Coast, FL
2013 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service
great service
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/08/2019 05:43 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
AW
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Aileen W.
Saint Augustine, FL
2010 Hyundai Elantra Touring
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Honest, Friendly, Competent Dealer
Been with St Augustine Hyundai since 2005 when I took my 1996 Elantra for Service. Always honest, competent friendly service. Bought my 2010 Elantra Touring car in 2011. Always great service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/05/2019 05:46 AM

 Thank you for taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
Cliente verificado
Palm Coast, FL
2019 Hyundai Santa Fe Xl
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
all went ok
good job
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/03/2019 09:53 AM


 Thank you for sharing your service experience with us and the 5 star rating. we are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
BD
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Bob D.
Ponte Vedra Beach, FL
2013 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service department
I am pleased with the quality of service here time after time. Had an oil change and a car wash in a reasonable amount of time.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/28/2019 03:34 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
DL
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Danielle L.
St. Augustine, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
My Hyundai
Friendly
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/25/2019 12:41 PM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
JP
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Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Extra Care
With regard to recent issues I have experienced with tires and alignment on my Genesis, Cindy and the technician gave me some extra attention of which I am very thankful.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/21/2019 03:12 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Cliente verificado
Saint Augustine, FL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Always great service
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/21/2019 10:40 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
Cliente verificado
Saint Augustine, FL
2017 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service!
As always, excellent service!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/18/2019 12:14 PM


 We greatly appreciate you taking the time to share your service experience with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
MC
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Michael C.
Palm Coast, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
St. Augustine Hyundai
Always competent service with friendly, customer service
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/17/2019 11:39 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
JP
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Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/14/2019
cliente verificadoCliente Verificado
Categoría: Service
Fair is Fair
With regard to my recent 2 star review of your dealership, I want to thank Cheryl the service rep for contacting me. The dealerships concern is appreciated. I will be returning to the dealership next week to recheck the wear on my tires with the technician. Additionally a free alignment check will be performed. Hopefully, this will turn a very unsatisfying experience back to the 5 star dealership that I have been using for the past 2 1/2 years.

JP
Recomendado
Empleados con los que trabajó
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
JP
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Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/14/2019
cliente verificadoCliente Verificado
Categoría: Service
Fair is Fair
With regard to my recent 2 star review of your dealership, I want to thank Cheryl the service rep for contacting me. The dealerships concern is appreciated. I will be returning to the dealership next week to recheck the wear on my tires with the technician. Additionally a free alignment check will be performed. Hopefully, this will turn a very unsatisfying experience back to the 5 star dealership that I have been using for the past 2 1/2 years.

JP
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/12/2019
Tipo de Servicio: Maintenance
Categoría: Service
Concerned
I have been in Florida for 2 1/2 years and have used your dealership faithfully to service my Genesis. I have given 5 star reviews each time.
However, I am very concerned about my last visit. I recently purchased new tires at a local establishment. I did not purchase at your dealership because the tires that were on my vehicle were not included in your most recent promotion. Upon completion of my oil change service the sales rep advised that I had substantial wear on my new tires (3,000 miles). The rep suggested doing an alignment on my Genesis. I explained that if alignment was necessary the establishment that sold me the tires would have recommended (they did not). I returned to the that establishment to advise what I had been told by Hyundai. They checked out my tires while I was there and showed me no wear. Now I am not sure whether Hyundai is trying to sell services not needed or the mechanic made a mistake. I will now have to wait and see what happens to the tires over time. But I can tell you this, I will now consider service somewhere else.
No Recomendado
CHERYL B. de Hyundai of St. Augustine respondió el 06/12/2019 07:30 AM

Good Morning

I apologize for the the inconvenience and Tunde will be 
contacting you in regard to this issue 

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/19/2019 08:42 AM

Thank you for allowing us the opportunity to reinspect your Genesis and confirm our findings. We are committed to exceeding your expectations and sincerely appreciate your continued loyalty.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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