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TINO LOZANO

Puente Hills Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(223 reviews)
73

Reseñas de TINO LOZANO

Cliente verificado
Walnut, CA
2017 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfaction
Service provided was satisfactory
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/12/2019 12:08 PM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/12/2019 12:09 PM

I meant, if you gave us 5 stars we would have liked it better. Lol^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
KL
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Kyu L.
Diamond Bar, CA
2017 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/09/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Good service
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/12/2019 12:06 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
OQ
gravatar
Oliver Q.
Pomona, CA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Never Pushy
I appreciate the no hassle service I get from staff. They’re reasonable recommendations and there’s no shake down to get stuff done all at once. As a consumer on a budget, Hyundai Puente Hills has been respectful and considerate. Thank you!
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/12/2019 11:59 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
Cliente verificado
Covina, CA
2018 Hyundai Ioniq Hybr
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Routine maintenance
Great service
Recomendado
Empleados con los que trabajó
TL
TINO LOZANO
EO
gravatar
Emmanuel O.
La Puente, CA
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast, friendly service!!!
Fast and friendly. They didn’t try to sell me on too much extra. Serviced in a good amount of time. Free wash was better than it had been in the past.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/05/2019 04:21 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
MF
gravatar
Manuel F.
Maywood, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Sean was amazing
Great service and in a very quick.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/02/2019 02:04 PM

Thank you so much for the great review.
We also appreciate 5 stars.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
DV
DONNIE VO
AJ
gravatar
Arlette J.
La Puente, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
definitely would recommend to others! Fast, and accurate
Tino was great!!
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/01/2019 12:20 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/02/2019 02:05 PM

We understand your time is valuable.  We appreciate your feedback.
We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
DV
DONNIE VO
RW
gravatar
Rebecca W.
West Covina, CA
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recalls
I had multiple recalls open on my vehicle and the gentlemen there not only took my car in early but the estimated 2.5/3 hours that they gave me ended up only being 2 hours. Plus the free car wash was also very appreciated.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/01/2019 12:25 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
DV
DONNIE VO
SB
gravatar
Sally B.
Covina, CA
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awesome service
Didnt wait long , good customer service and everyone is very polite. Will be back to this dealership
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 02/22/2019 09:14 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
TA
gravatar
Thomas A.
Whittier, CA
2017 Hyundai Ioniq Hybr
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall Service
Car returned before promised. Wonderful job.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 02/22/2019 09:04 AM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
avatar
ROBERT BINKLEY
SC
gravatar
Susie C.
Walnut, CA
2017 Hyundai Ioniq Hybr
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
prompt & thorough "professional"
A service rep explained thoroughly with care.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 02/19/2019 01:17 PM

Your kind words are much appreciated.
Thank you so much for the great review.

We also appreciate 5 stars.^^




Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
Cliente verificado
West Covina, CA
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The customer service
The Service is great.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 02/13/2019 12:42 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
DV
DONNIE VO
KY
gravatar
Karen Y.
Downey, CA
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service from start to finish.
I was having troubles with my Hyundai Elantra 2017; the drivers side of the door wouldn’t unlock (until I yanked it like 3 times) and it always looked like I was breaking into my own car. I guess that would make for a good security measure but I would prefer getting into my car ASAP lol.
I had issues for about 3-4 weeks and finally had time to get my car fixed. I went to this specific location and everybody was super helpful. Tino was a superstar. He set the expectations from the start and told me that they would have to order the parts first then I can come back and get it fixed. When they got the latch/part, I made the appointment and expected a long wait. I set the appointment in the morning to get it fixed ASAP and the wait honestly to me wasn’t that long while I was getting the part installed (he said worst case scenario was 2-3 hours, but to me that’s expected since there’s always a line of customers.) I came prepared and brought my laptop. Only thing is the WiFi didn’t work the second time I visited. I wonder why?
But in any case, I can’t thank this place enough for hooking it up. I appreciated the sincere service from all the employees from start to finish.

TL;DR
Free coffee in the waiting area.
WiFi doesn’t work here for some reason :(
Amazing service from all the friendly staff!
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 02/08/2019 09:13 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

I will tell our tech guy to check wifi in the waiting area.  Thanks again.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
DV
DONNIE VO
MW
gravatar
Mike W.
Walnut, CA
2009 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Tino did a great job with the whole process of getting my car serviced and back on the road.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 02/08/2019 09:16 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
DV
DONNIE VO
Cliente verificado
La Puente, CA
2016 Hyundai Veloster
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/06/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great communication. Not so great service
Only reason I’m going 4 starts are because the service agents are great with communication, kind, and care about you and your vehicle. I wasn’t so happy with the service end, because I had paid to fixed my alignment and a week later I had to bring it back because my car was still pulling to one side.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 02/08/2019 09:17 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
TM
gravatar
Teresa M.
Whittier, CA
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Staff is very helpful. Comfortable waiting area.
Very good service and helpful staff.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 02/06/2019 02:41 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
DV
DONNIE VO
Cliente verificado
Downey, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Always friendly, helpful, and treat my concerns as if it was their own car.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 02/04/2019 11:25 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
DV
DONNIE VO
EY
gravatar
Eric Y.
West Covina, CA
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service department
Robin and her team was very helpful to provide loaner vehicle while my vehicle was in for multiple services.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 02/06/2019 02:39 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
DV
DONNIE VO
Cliente verificado
Diamond Bar, CA
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Although I wasn’t able to make an appointment, I was able to get my car serviced with an oil change in just 30 minutes! The staff was super friendly and helpful, and I look forward to returning again soon.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 01/30/2019 03:00 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
DV
DONNIE VO
MA
gravatar
Maria A.
La Puente, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/28/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quick no hassle
Tino Lozano was Great service and very informative
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 01/29/2019 10:09 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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