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SureCritic / Concesionario Hyundai / Murdock Hyundai Lindon / TYLER B CHATTERTON
TC

TYLER B CHATTERTON

Assistant Service Manager
Murdock Hyundai Lindon
"Hard Working Family Man"
I always give 120% with work and my family. My goal is to be honest and true to my values and treat everyone as family.
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(154 reviews)
62

Reseñas de TYLER B CHATTERTON

KA
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Katherine A.
Draper, UT
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Amazing service
I’ve had nothing but great service every time I go in to Murdock in Lindon. Thank you all!!
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 12/11/2019 06:31 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Cliente verificado
Spanish Fork, UT
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good experience
In and out
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 12/11/2019 06:33 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Cliente verificado
Pleasant Grove, UT
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Service = New Car
My experience has always been great, that’s why I went for a oil change and ended up buying a new car! I knew I could trust the dealership ❤️
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 12/07/2019 01:28 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
DR
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Daniel R.
Provo, UT
2010 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Tires and repairs
Murdock was awesome. They had great prices, clean facilities, quick work.
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 12/07/2019 01:28 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
RB
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Russell B.
Orem, UT
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/20/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They’re Awesome!
I love them!
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 11/20/2019 05:46 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Cliente verificado
Highland, UT
2018 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Thank you
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 11/18/2019 06:55 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Cliente verificado
Eagle Mountain, UT
2017 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Inconsistent
I’ve taken my car in twice. The first was right after I bought it so repair something small. They were amazing on that visit. They texted me asking if I wanted some additional recommended services as well as how important each one was at the time. They were quick and I left very happy.

The second time was for the services they recommended the previous time as well as an oil change. When I told the tech what I wanted, he also recommended a tire rotation. I agreed. A few hours later they call saying my car is ready. Once I pick it up, I notice it’s driving a bit rougher. I didn’t have time to talk to them that night, so the next morning, I call my dad. Within 5 minutes, he tells me my tires are worn down to the treads.
Nobody said anything even though they aired up and rotated all my tires. If someone had told me during my visit that I needed new tires, I probably would have bought them on the spot.
They’re great if you already know what your car needs. If you don’t then it’s gonna be hit and miss.
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 09/17/2019 12:25 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller
Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
RN
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Richard N.
Springville, UT
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Murdock took care of my car issue no problem, which wasn't an easy fix.
With cars being more and more complicated with sophisticated electronics anymore, it's hard to pinpoint issues in a car when they arise. Murdock was able to find the problem and correct it quickly. I was impressed.
The service alley was a bit confusing. We weren't sure where we were suppose to park and who we were suppose to talk to. We even got passed on to different people where I think even they were confused at times. When trying to explain our concerns, the technician was interrupted by other techs and even dragged off once to do something else. Kind of annoying.
All in all it worked out and they took care of us just fine. Everyone was pleasant, nice, and helpful despite the confusion.
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 09/20/2019 07:18 PM

Dear Richard,

Thanks for taking the time to give us a review. We do our best each day to make every guest's visit a 5 Star experience. We are sorry about the confusion and hope to do better for you in the future. We appreciate your business and value your trust in us.

--Shawn Miller
Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
CT
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Cornell T.
Provo, UT
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
FRIENDLY, UNDERSTANDABLE OF CONCERNS and willing to listen to you
I had s fuel Gage that was stuck. You provided a ride for me to my home and the ride brought me back the next day to get my car. your staff seems to really care about your customers. thank you again. i plan on upgrading my car in a few years.
Your prices seem to me to be more than fair.
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 09/07/2019 11:54 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
SG
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Stanley G.
Santaquin, UT
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
oil change was a snap
took my car in for oil change without and appointment. staff was friendly and service was good. took just over an hour but waiting room area was great.
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 09/04/2019 07:47 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Cliente verificado
Springville, UT
2009 Hyundai Veracruz
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Murdock Hyundai Lindon does it right
I've had my Hyundai vehicles for about 7 years. I have an Elantra and a Veracruz. They have always worked with me on repairs. They give me a list of repairs that the vehicles need, and I'm able to schedule them across several months. I always know what needs to be done, and that brings me peace of mind. They communicate well as a shop, and always keep me in the loop.
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 09/04/2019 07:44 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
NJ
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Nannette J.
Spanish Fork, UT
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/01/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast and friendly service
Thank you
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 09/04/2019 07:41 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Cliente verificado
Lehi, UT
2016 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/29/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Poor Professional Service Techs
Service tech was rude when I called for an update on my car. It had already been in the shop for three weeks with no updates. They didn't talk to me about it when I came to pick up my car. Told me just to pick up my key at the service desk. Communication among the techs is poor. Not relaying information about car onto other service techs.
I will be buy another car within the next year but not sure if I will by another Hyundai due to the service I received.
No Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 09/03/2019 07:20 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a 

terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
DJ
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Denis J.
American Fork, UT
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and professional help.
Hyundai has always given us great service and are friendly and timely.
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 09/04/2019 07:43 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Cliente verificado
Heber City, UT
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly, Fast, and service was done right
Yes I would recommend Murdock Hyundai in Lindon
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 09/04/2019 07:44 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Cliente verificado
Heber City, UT
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Oil change was fast. 45 minutes
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 08/27/2019 06:22 PM

Dear Guest,
Thank you so much for taking the time to respond to our survey!  We're glad to hear that you had a postive and efficient visit to the dealership!  We hope to help you out again in the future.
-Shawn Miller, Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Cliente verificado
Orem, UT
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They always take care of me!
Love Murdock Hyundai of Lindon!
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 08/27/2019 06:25 PM

Dear Guest,
Thank you for taking the time to respond to our service survey!  We're so happy to hear that you have had good experiences with us in the past, and that your last visit was positive as well.  We look forward to providing service for you and your vehicle again someday!
-Shawn Miller, Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Cliente verificado
Nephi, UT
2016 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Will not be back
My opinion, at Lindon Hyundai it is way more important to be right than build relationships with customers.
No Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 08/28/2019 12:03 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a 

terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
WD
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William D.
Orem, UT
2018 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service was good.
Service was good and fast.
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 08/26/2019 06:08 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Cliente verificado
Mapleton, UT
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/20/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Pleasant wait!
Very pleasant and curtious. Told me about how long it would take. They were very close to the time they said it would take. Nice place to wait.
Recomendado
SERVICE C. de Murdock Hyundai Lindon respondió el 08/21/2019 07:25 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Empleados con los que trabajó
TC
TYLER B CHATTERTON
Assistant Service Manager
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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