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SureCritic / Concesionario Hyundai / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(366 reviews)
100

Reseñas de SEAN KIM

Cliente verificado
Ontario, CA
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
This location provides an excellent service with friendly personal. They are willing to help get your problem resolved in a little time as possible. We are all human and if an problem occurs from a previous issue they get you taken care of as quick as possible. Great team . . .
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/02/2017 10:27 AM

Hi,
Thank you for taking the time to complete our survey .
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing yu again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
TT
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Tony T.
Temple City, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Tony Tham
Yes
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/02/2017 10:25 AM

Hi Tony,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
SL
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Sylvia L.
Fullerton, CA
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Yes
I will
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/30/2017 07:43 AM

Hi Sylvia,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
FH
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F H.
El Monte, CA
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/29/2017 10:02 AM

Hi Hernandez,
Thank you for taking the time to complete our survey .
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing yu again for your next scheduled service visit. 

Empleados con los que trabajó
SK
SEAN KIM
Service Director
BC
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Brett C.
Chino Hills, CA
2013 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/27/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick and honest
Got me in and out quick and gave me honest advice on my genesis coupe and saved me money!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/27/2017 07:23 PM

Hi Brett,
Thank you for taking the time to rate Puente Hills Hyundai 5 out of 5 stars.
I'm ecstatic to hear about your last service visit.
We take pride and work extremely hard to provide excellence to our customers.
We thank you for your business.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
EN
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Erin N.
Hacienda Heights, CA
2011 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Honest Service
Great service without pressure to perform additional maintenance.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/27/2017 07:22 PM

Hi Erin,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
AK
gravatar
Alireza K.
Corona, CA
2013 Hyundai Santa Fe S
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
05/25/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Front Desk person service was perfect but overall service was not
Front Desk person service was perfect but overall service was not, as example, when they carwash the car they need to make sure the car are completely clean. the cleaned my car but the rim half clean half dirty. that hand mark on my car body. but in the other hand they work Sunday that is very Plus for them. But in general the pricewise they are very expensive in compare to other brand.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/25/2017 11:55 AM

Hi Alireza,
Thank you for taking the time to give us your feedback.  I am very sorry to hear of your recent experience. 
You are absolutely right that your service was not acceptable, and I apologize once again for your service. 
It is our goal to make sure every customer has a great experience, and I am very sorry we did not meet your expectations. 
I would like the opportunity to make it right and ask that you please contact me directly.  You can reach me by phone or by the email to chanp@phhyundai.com.  Thank you once again for taking the time to let me know about your experience.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
La Puente, CA
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service is great
Definitely recommend to all my friends.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/24/2017 03:34 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Pomona, CA
2013 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Service is excellent. Questions and concerns are addressed.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/17/2017 01:11 PM

Hi,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Diamond Bar, CA
2012 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/17/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good
Service was fast and the staff were friendly.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/17/2017 11:21 AM

Hi Chris,
Thanks so much for taking the time to share your experience.

I really apologize for not being able to earn a five star rating on last visit.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sean is great!
Sean was so great to work with. He told me everything I needed to know and didn't try to give me anything I didn't need. Everything was completed super quickly.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/17/2017 11:27 AM

Hi,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Rowland Hghts, CA
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/16/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick service for a saturday with no appointment
Shawn was helpful and answered any questions i had.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/16/2017 10:06 AM

Hi,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Empleados con los que trabajó
SK
SEAN KIM
Service Director
KS
gravatar
KATHLEEN S.
Whittier, CA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The Staff and Service
The Sales Staff, the mechanics, and service advisors, make Puente Hills a great place.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/13/2017 03:34 PM

Hi Kathleen,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Empleados con los que trabajó
SK
SEAN KIM
Service Director
KL
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Kang L.
La Puente, CA
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service visit
Service well done timely, has met my expectations.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/13/2017 03:32 PM

Hi Kang,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
EM
gravatar
Eloy M.
Hacienda Heights, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/12/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great service
anybody
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/13/2017 03:32 PM

Hi Eloy,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
San Gabriel, CA
2013 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/12/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly, completed work timely manner, returned car clean.
Yes
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/12/2017 01:49 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Chino Hills, CA
2013 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good job
Took care of my car
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/12/2017 11:44 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
JG
gravatar
Jenny G.
Hacienda Heights, CA
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
nice customer service
Fast and nice service.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/11/2017 04:07 PM

Hi Jenny,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
JC
gravatar
John C.
Pasadena, CA
2011 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/10/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Sean Kim
My go to guy!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/10/2017 01:25 PM

Hi John,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on Sean.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
DG
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Delfin G.
Covina, CA
2012 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Customer Service
Mr.Sean Kim gave us good customer service.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 05/10/2017 10:47 AM

Hi Delfin,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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