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SureCritic / Concesionario Hyundai / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(366 reviews)
100

Reseñas de SEAN KIM

RH
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Renate H.
West Covina, CA
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly and good service!
Very satisfied!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/21/2018 11:16 AM

Hi Renate,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received good service at Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
DV
DONNIE VO
Cliente verificado
Chino Hills, CA
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Personal service
Excellent service
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/21/2018 11:22 AM

Hi,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service. and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Baldwin Park, CA
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
So great
Best
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/20/2018 10:04 AM

Hi,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
La Habra, CA
2016 Hyundai Elantra Gt
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/14/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Meh
Didn't get greeted when I walked in. They wanted to upsell from an oil change and when I said no because I didn't have that much time I was told it would still take almost two hours.
No Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/14/2018 05:41 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Empleados con los que trabajó
SK
SEAN KIM
Service Director
EA
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Esther A.
Chino Hills, CA
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Nice Service
Hyundai provided a very nice service for the customers. The staffs were very friendly and nice to the customers.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/13/2018 12:13 AM

Hi Esther,
Thank you for 5 star rating with kind words about our staffs.
We are looking forward to seeing you again soon.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
OC
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Orlando C.
Rancho Cucamonga, CA
2012 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great job
Great job
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/13/2018 12:12 AM

Hi Orlando,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
GV
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Gina V.
La Puente, CA
2013 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Everyone was so friendly and helpful and the mechanics did an awesome job. My car runs like new.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/13/2018 12:11 AM

Hi Gina,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
KP
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Kenneth P.
Walnut, CA
2012 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/09/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good Sollid Hyundai Service
I purchased my car at Puente Hills Hyundai and I have taken it there for all services. I believe they are honest folks and they don't try to oversell. I myself was in the car dealership service business for over 35 years so I speak from experience. One thing I really like is that they have a giant window in the customer waiting area where you can look into the service area and actually watch your car being serviced. Nothing to hide. That's great!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/09/2018 10:55 AM

Hi Kenneth,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We appreciate your nice comment to our dealership.
I am looking forward to seeing you soon.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
PC
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Peter C.
West Covina, CA
2016 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Advisor is exellent
Service advisor was very knowledgeable, courteous and patient to listen and help me.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/09/2018 11:00 AM

Hi Peter,
Thank you for 5 star survey with nice comment about service advisor.
We are looking forward to seeing you again.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
MY
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Miuwan Y.
Covina, CA
2014 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very Good Service
Everyone there are very professional. The service time was what they told me and they give me clear information about my car needs.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/05/2018 09:53 AM

Hi Miuwan,
Thank you for the excellent review!
We appreciate your feedback and value your business.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Walnut, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer
Good service!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/05/2018 09:51 AM

Hi,
Thank you for your business! We appreciate your comments and we look forward to serving you again.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Los Angeles, CA
2016 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/03/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Long wait
Feedback provided
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/03/2018 11:03 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Hacienda Heights, CA
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly service people
Sean was magnificent. I was able to use a competitor's coupon and he was very friendly.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/02/2018 09:51 AM

Hi,
Thank you for your 5 star survey.
We are happy to hear that Sean provided you magnificent service accepted competitor's coupon to save money.
We are looking forward to seeing you soon

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Rowland Heights, CA
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
The person who helped with getting my Car service was good. Very nice an helpful.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/01/2018 03:49 PM

Hi,
Thank you for the great review and for your business. We appreciate your comments, I will pass them on to Sean. Our goal is a great service experience and satisfied customers. We hope you will recommend us and we look forward to serving you again.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
HD
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Helen D.
Chino, CA
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
very good
the only thing i did not like is that when the car is done i had to look for it cause the service person do not let you know where it is parked
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/31/2018 07:49 AM

Hi Helen,
Thank you for 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
CL
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Cynthia L.
La Puente, CA
2017 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/29/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
My husband told that it was a very good service, he is the one that took our car
Good service
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/29/2018 03:02 PM

Hi Cynthia,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
DT
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Diane T.
San Gabriel, CA
2016 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Man, that was quick!
I think my 30,000 took an hour? Or less? I didn't finish one chapter in the book I brought. Bonus: Sean is always giving me great advice on how best to prolong the life of my car!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/26/2018 10:59 AM

Hi Diane,
Thank you for your 5 star survey.
We are happy to hear that Sean provided you prompt service and advice to you.
We are looking forward to seeing you soon.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
AP
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Alyssa P.
La Puente, CA
2011 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Amazing!
As always, Hyundai provided me with excellent service, both to my car and myself! Sean went up and beyond to make sure I received quality service and great customer service. Definitely a satisfied customer! ?
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/26/2018 07:42 AM

Hi Alyssa,
Thank you for your 5 star survey.
We are happy to hear that Sean provided exellent service to your car and you.
We are looking forward to seeing you soon.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Los Angeles, CA
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awesome Service
The service was prompt and professional went in for a oil change and found out I had two recalls. The rep was nice to let me know about them and was taken care of. I always come to this location when I live way closer to the Commerce location (which has horrible customer service). Never had a bad experience at this location always nice professional workers and always leave satisfied.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/23/2018 04:03 PM

Hi,
Thank you for your 5 star survey, and being loyal customer despite of driving extra miles.
We are happy to hear that we always provide you awesome service whenever you visited our dealership.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
SL
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Sylvia L.
Fullerton, CA
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Good services and very people.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/22/2018 08:10 AM

Hi Sylvia,
Thank you for the 5-star review.
We are happy to hear that our service advisor Sean provided good service to you.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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