SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

CM
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Clayton M.
Lakeland, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Looks out for cistomer
If they needed help on a Hyundai.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/27/2016 07:27 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

DK
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Donald K.
Lake Alfred, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
I had a problem with my steering wheel making a popping sound. Upon my arrival the service department asked if I had extended warranty and I couldn't remember. They looked it up and yes I did. They looked out for my best interest and I appreciated it.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/27/2016 07:08 AM

Thank you for your rating and review. We really do have the best interest of every customer at the heart of all we do; sometimes it's good news and sometimes not - but the safety and security of every customer comes first. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service Department
Vehicle was serviced very quickly.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/27/2016 07:04 AM

Thank you for your rating and review. We're glad we could meet your expectations and provide the service you expected.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Lakeland Hyundai is great!
They are always so friendly and efficient. Couldn't be happier.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/27/2016 07:03 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JS
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James S.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
every body is very helpfull and curtias
yes
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/24/2016 12:05 PM

Thank you or your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

SC
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Suzanne C.
Plant City, FL
2014 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/23/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Department
Customer Service is AWESOME!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/24/2016 07:29 AM

Thank you for your rating and review. We like "AWESOME!" but promise we won't let it go to our heads. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

CS
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Craig S.
Valrico, FL
2013 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
customer service
Friendly place to have your car serviced. They will go out of their way to satisfy you.
Samantha is excellent.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/23/2016 01:15 PM

Thank you for your rating and review. We appreciate your comments about Samantha - we think she does a great job too and we'll let her know about your review.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

CW
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Carole W.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Love Assurance Car Care
Response times were super fast! Thanks Lakeland Hyundai for taking care of my car!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/23/2016 07:10 AM

Thank you for your rating and review. We try to provide the best possible service for every customer; we're glad we were able to meet your expectations.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

HB
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Hazel B.
Polk City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Samantha
She cares any questions call me.
863 430- 2015
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/23/2016 07:11 AM

Thank you for your rating and review. We like to think all of our service advisers and technicians care about every customer; we know Samantha does a great job and she is a great asset to have her as part of our team.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

BI
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Barbara I.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Love this dealership and service depat.
Perfect service as always.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/23/2016 07:09 AM

Thank you for your rating and review. We're glad you feel your service was perfect - we strive for that every day.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

JM
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Joseph M.
Lakeland, FL
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Everyone is very professional.
Went well on my last Service.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/22/2016 01:23 PM

Thank you for your rating and review. We're glad you last service went well and we look forward to seeing you upon your next visit.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Davenport, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The service dept. communicates with the customer
I don't need to go else where, always been taken care of with great service.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/21/2016 12:06 PM

Thank you for your rating and review. We appreciate you coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Car Repairs
Yes
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/21/2016 12:06 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

MB
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Melissa B.
Mulberry, FL
2013 Hyundai Genesis Co
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/19/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Terrible customer service
I own a 2013 Hyundai Genesis Coupe 3.8 R-Spec (purchased brand new.) When I recently took my car in for routine maintenance, I informed the service center that I had two sections of clear coat peeling on my front bumper. I was informed that the paint is only under warranty for 36 months or 36,000 miles and while my vehicle only has 22,000 miles on it- I'm over the month portion of my warranty. I contacted Hyundai corporate and explained the issue- My car is kept inside my garage and there is absolutely no damage in the area of the peeling. I think it is absolutely insulting that Lakeland Hyundai and/or Hyundai corporate expects their customers to pay out of pocket for a defective paint job. This company has lost all of my future business over a few hundred dollars.
No Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/21/2016 11:01 AM

Thank you for your rating and review. We understand your frustration and apologize for your inconvenience. Unfortunately, after contacting Hyundai Corporate on your behalf, we were not able to convince the manufacturer to honor your request because of the warranty expiration. We never want to give the customer bad news and least of all when we’re not the reason for the refusal. We again apologize and hope we can earn your business in the future.

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

DS
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David S.
Plant City, FL
2013 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/17/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
You feel like you matter.
Service was friendly and done to my satisfaction. Place is clean and one does not mind waiting a little bit longer. I will always go to my Hyundai dealership for service and pay a little more. It's worth it!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/19/2016 09:23 AM

Thank you for your rating and review. We appreciate your brand loyalty and we also believe getting work done by a certified dealer might take a bit longer, but you know it being done correctly and by trained technicians. If we can do anything to make your experience better on your next visit, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Davenport, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/17/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Nice, friendly staff.
Staff is courteous and friendly. Nice waiting area.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/17/2016 05:35 AM

Thank you for your rating and review. If we can do anything to make your next visit to Lakeland Hyundai Service a better experience, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

AS
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Anthony S.
Lake Alfred, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/15/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Tire Service
On Tuesday, I started my car to find the tire pressure light on. Not noticing anything wrong with the car, I continued on to my appointment. After the appointment, I called the Hyundai Service department and talked to Ryan. Ryan was very reassuring and said to come right in and they would take care of everything. I went right over, and they took my car in right away. We did note our back driver's tire was quite low. The staff and technicians worked quickly. I was told that we had a screw in the sidewall of our tire, and that it needs replaced. Being female, I asked about patching or used tire options- wanting to ensure that I wasn't being "sold up." We bought the new tire, as there seemed to be little other option. The staff and service were top notch, as always. My only wish or suggestion, especially for cases like ours, is to supply the technicians with something like a mini iPad to take pictures and show us customers what is wrong with our vehicles. While I understand the safety issues of customers in the service bays, I feel that with pictures, we customers can feel a little better and more knowledgeable about our repairs and outgoing monies.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/15/2016 02:56 PM

Thank you for your rating and review. Thank you for the suggestion; actually, we just implemented last week a new service program that will be allowing us to do just as you described. Unfortunately the implementation process will take several months and we should be fully operational with service drive tablets by fall. This will indeed allow us to show every customer what is wrong - from worn wipers and brake pads to a screw in the sidewall of a tire.

We hope to have the new tool soon and part of our every day process. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268

Empleados con los que trabajó

LB
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Lettichia B.
Plant City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Doing their best to make customers happy
Personal one ononeservice
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/14/2016 02:00 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Cliente verificado
Parrish, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
customer service
took care of the problem
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/14/2016 05:43 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó

Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/09/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I called about 2 hours before I got my car serviced. They got me an appointment very quickly. It was my first service.
First service on the car and they washed the car and cleaned the car inside as well as outside. I was surprised with the service. They did the regular service that I did expect also of course. There is a nice area for people to sit and wait while they are servicing. Thanks to all the service people.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/10/2016 07:39 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.