SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

Cliente verificado
Plant City, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
LAKELAND HYUNDAI
The dealership is OK, but need a few improvements for the customers. As a NO SMOKING AREA that isn't by the door as you enter and exit from the service area! Like move it were customers don't have to walk through the SECOND HAND SMOKE!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/08/2017 08:07 AM

Thank you for your rating and review. We do understand your concern and have forwarded your suggestion to the owner. We know it can be unpleasant to walk through conditions that are unhealthy and uncomfortable. We will work with our teams to move the location for those who do wish to smoke further away from the main entrances. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

CB
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Charlotte B.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Lakeland Hyundai is the best
Always satisfied with my service calls at Lakeland Hyundai
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/08/2017 07:51 AM

Thank you for your rating and review. We know our teams work hard every day to provide the best possible service every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

AS
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Arturo S.
Auburndale, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I'will back!
Excelent!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/08/2017 07:49 AM

Thank you for your rating and review. We're glad we could earn your business and look forward to servicing your vehicle in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

BM
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Betty M.
Dundee, FL
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The staff, the service and workmanship.
A lot more friendlier than the Winter Haven Hyundai. I live over twenty mile from Lakeland but for the service, I don't mind the travel. I live ten minutes from the one in Winter Haven,
I did recommend a friend about buying a Hyundai and she did right before hurricane Irma. I wasn't please with my finance rep in 2015 but I still would give them high rating.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/07/2017 01:57 PM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai for service. We know you can choose anywhere for service and we a so pleased that you enjoy our service over many other options. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Seffner, FL
2013 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Lakeland Hyundai
NA
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/06/2017 12:33 PM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

MA
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Martha A.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quick service
The dealership is playing very friendly and took care of my hyundai.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/06/2017 09:18 AM

Thank you for your rating and review. It's no game - we're not playing and we take every customer and their vehicle very seriously so we can provide the best service around. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

RT
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Trunk locked
I called and they were able to assist me last minute without an appointment and I was able to get home.
Thank you for great service!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/06/2017 09:13 AM

Thank you for your rating and review. We know when things are not working properly it takes the ability to go out of your way to help. All of our team members understand the needs and work to make it happen every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

GL
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Gary L.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great
Great
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/06/2017 09:12 AM

Thank you for your rating and review. We appreciate your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

BD
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Brian D.
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Samantha
My advisor is Samantha. Very professional.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/06/2017 10:45 AM

Thank you for your rating and review. Samantha is a great asset to our team and a great service advisor. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

OM
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Oswaldo M.
Kissimmee, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Cambio de aceite
Fui atendido muy bien tarde menos de 40 minutos en el servicio, y en atención al cliente muy bien donas,café y agua embotellada.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/06/2017 10:44 AM

Gracias por su calificación y revisión. Si podemos hacer algo, no dude en preguntar ... ¡estamos aquí para ayudar!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

LM
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Larissa M.
Lithia, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service.. Jessica was right on with the time it would take..
Great service.. always is.. Just one complaint this time.. not sure what happened in the carwash, but something was splattered all over the driver side mirror and door, which is very difficult to remove..
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/06/2017 09:22 AM

Thank you for your rating and review. We will get with our teams to find out what happened during your car wash in an attempt to never let this happen again. We apologize for any inconvenience and have forwarded your concern to Chris Haggstrom, Hyundai Service Manager. He will be reaching out to you in order to help resolve your issue. Thank you for the compliment on Jessica, she is a vital part of our tem.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DS
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Daniel S.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Department
It is always a pleasure to take the car to Lakeland Hyundai. Everyone there is so helpful and kind. Especially the Service Writer Samantha Giddens. Keep up the good work.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/05/2017 01:43 PM

Thank you for your rating and review. Samantha does a great job and is a valuable member of our team - thank you for the vote of encouragement and we appreciate your business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Excellent service just wish an oil change didn't take so long..
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/04/2017 12:32 PM

Thank you for your rating and review. We're working with all of our teams to improve service times for every customer; we know service isn't the first place most people want to be and we're working to improve the overall experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JF
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Joy F.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service is always great
everyone give very good service to there customers
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/04/2017 08:58 AM

Thank you for your rating and review. We know that service isn't always the first place customers what to come so we try to make it as pleasant as possible.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

BH
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Bonnie H.
Lake Alfred, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service!
In for an oil change and had no problems!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/04/2017 08:52 AM

Thank you for your rating and review. We're glad we could provide great service during your last visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

SL
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Shirliann L.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Lakeland Auto Mall Service
Service is great, waiting room comfortable, Service Techs friendly.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/01/2017 01:56 PM

Thank you for your rating and review. We believe providing a pleasant and comfortable experience with knowledgeable and friendly staff helps make the experience better.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JR
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John R.
Mulberry, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
very good service
pleasant people
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/01/2017 02:04 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

MN
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Mary N.
Auburndale, FL
2017 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Nice people
I love my Hyundai, and the folks over at Lakeland Hyundai are very nice.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 12/01/2017 02:15 PM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DR
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
The service rep, Samantha, was extremely helpful in getting my needs taken care of after experiencing a total flat tire as I traveled to Lakeland on Thanksgiviing Day. Four tires had to be ordered which happened over the holiday weekend. I was given a loaner car. The tires were installed, balanced and aligned. My Genesis was cleaned inside and out. Samantha kept me apprised of what was happening and the car was completed when promised. Thank you Lakeland Hyundai for taking care of me and my car in such an efficient and satisfactory manner. My own dealership couldn't have done better.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 11/29/2017 01:11 PM

Thank you for your rating and review. We were sorry to hear of your misfortune on Thanksgiving day but we are glad we were able to help resolve your problems. Customer service is the core of our business and providing friendly, helpful and professional service is what our teams work for every day.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DH
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Donna H.
Valrico, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service by Samantha
Samantha took great care of me
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 11/29/2017 01:08 PM

Thank you for your rating and review. Samantha is much liked by her customers and is a valuable asset to our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.