STEVE ENRIQUEZ

Temecula Hyundai

Calificación General

4.8

(677 reviews)

81

Reseñas de STEVE ENRIQUEZ

KT

Kim T.

Murrieta, CA

2015 Hyundai Genesis

10/08/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Please don't be a "no show"

We have been very pleased with our salesperson and the treatment during our purchase. We actually bought two cars on the same day. Everything had been GREAT up to this time. Even the replacement of the entertainment / Navigation system was very timely and the car was returned quickly. The missed appointment, to install the SIM card at the house was a surprise. We would have appreciated a call to let me wife know she didn't need to wait around all day. The next day everything was handle quickly and on time.

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 10/10/2018 07:05 AM

I'm so very sorry for the inconvenience of the S.D card. I will be in touch as soon as I can get a hold of the person that was going handle this for you and get some answers. Once again I am so very sorry that this has occurred.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

AD

Allan D.

Murrieta, CA

2017 Hyundai Elantra

10/06/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Great service and Amber was awesome!

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 10/09/2018 07:16 AM

Thank you for the great review. Hope to see you again soon for any needs you may have.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

CK

Carolyn K.

Murrieta, CA

2017 Hyundai Accent

10/06/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Courtesy and efficient service

Staff was helpful, friendly, and efficient

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 10/09/2018 07:15 AM

Thank you for the great review. Hope to see you again soon for any needs you may have.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

ME

Maria E.

Fallbrook, CA

2016 Hyundai Tucson

10/05/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great friendly service

The people working there are very nice and friendly. Make me feel comfortable.

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 10/06/2018 07:50 AM

We appreciate the returned survey and thank you so much for your business. Please allow us to grow as a company and let us know what we could have done to earn a 5 star review. Thank you again and thank you in advance for any feedback you may have.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

Cliente verificado

Murrieta, CA

2009 Hyundai Sonata

10/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Satisfactory service

Miss the old service writer.

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 10/05/2018 10:15 AM

Thank you for the response on the survey. Please let me know what we could have done better to score a 5 star review. Thank you for your business and hope to see you again for any needed service.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

CW

Carey W.

Temecula, CA

2017 Hyundai Elantra

10/04/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service

Steve got me in right away and didn’t have to wait much time to resolve the problem.
Very Happy

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 10/05/2018 07:40 AM

Thank you for coming in to have your vehicle serviced with us. We hope to see you again soon.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

NA

Nadine A.

Lake Elsinore, CA

2017 Hyundai Elantra

ReScore Reseña™

10/02/2018

Cliente Verificado

Categoría: Service

Customer Feedback is Crucial

After my concerns, regarding long wait times, I received a fast reply from service manager to hear my concerns. I am grateful for the phone call and I feel I was heard. Customer reviews are important to help improve deficiencies in any area needed.

Recomendado

Empleados con los que trabajó

NA

Nadine A.

Lake Elsinore, CA

2017 Hyundai Elantra

ReScore Reseña™

10/02/2018

Cliente Verificado

Categoría: Service

Customer Feedback is Crucial

After my concerns, regarding long wait times, I received a fast reply from service manager to hear my concerns. I am grateful for the phone call and I feel I was heard. Customer reviews are important to help improve deficiencies in any area needed.

Recomendado

Reseña Original

10/01/2018

Tipo de Servicio: Repair

Categoría: Service

Long Wait for me.

Usually good and fast service but recently went on a Sunday. Long wait times. Mid week is better. Lack of communication.

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 10/02/2018 03:47 PM

Thank you for taking the time to chat with me about your last service visit. It looks like the survey was filled out for the prior visit on 09/26/2018 not the 9/30/2018 visit. Thank you for allowing us to service your vehicle and I hope that on your next visit we can provide better communication. I will have a conversation with Dominic about your last visit as needed. Thanks again for taking the time out of your day to talk to me.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

DL

Douglas L.

Fallbrook, CA

2017 Hyundai Ioniq Hybr

10/01/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Same as usual, good service.

Not much to say. Services are good there.

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 10/02/2018 07:22 AM

Thank you so much for the great review. We are grateful to have you as a customer.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

Cliente verificado

Murrieta, CA

2012 Hyundai Elantra

10/01/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service.

The staff have all provided great customer service from the moment you speak to the operator! I enjoy the provided feedback from the service department because they are knowledgeable when servicing my vehicle.

Recomendado

Empleados con los que trabajó

Cliente verificado

Murrieta, CA

2018 Hyundai Elantra

09/30/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer Service

Great atmosphere and employees. Very nice people!

Recomendado

Empleados con los que trabajó

MB

Mary B.

Wildomar, CA

2002 Hyundai Xg350

09/30/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

XG350XL replaced power steering line

Great, knowledgeable staff.

Recomendado

Empleados con los que trabajó

SK

Shawn K.

Escondido, CA

2016 Hyundai Sonata Hyb

09/29/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

I was very delighted with service at Temecula Hyundai. Service manger Steve Enrique was very knowledgeable and i can not say enough good things about him. I came to Temecula, because of horrible service i had received from Escondiso. I live in Escondido, but it was woryh the drive. EVERYONE at Temecula service dept was exceptional!!! I will be a life customer. I will he buying my next Hyundai at Temecula. We had purchsed 3 at Edcondido. Thank you Steve:)

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 09/29/2018 07:27 PM

Thanks for the kid words and great review. Thank you for driving all with way up from Escondido to have your vehicle serviced with us.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

HC

Hollie C.

Vista, CA

2018 Hyundai Santa Fe S

09/29/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer Service

Steve is the best. I’ve never had such great customer service from any company like I have from Hyundai Temecula.

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 09/29/2018 07:26 PM

Thank you so much for the great review. We wouldn't know what to do without Steve. I'm glad we took care of all your vehicke needs.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

RS

Rakesh S.

Murrieta, CA

2015 Hyundai Genesis

09/27/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change service

Good service.
Takes much longer than normal for the service.

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 09/27/2018 12:39 PM

I'm so sorry that the time taken for you vehicle was excessive. No excuse what so ever but we do normally perform a complete multi point inspection and a car wash on every vehicle which will normally take about 1 to 1 1/2 hrs. We can speed up the process with no car wash if you would like on your next visit. Again I truly apologize about the time taken and hope your next service exceeds your expectations. If i can do anything for you please let me know.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

SE

Steve E.

Menifee, CA

2011 Hyundai Sonata

09/27/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

.

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 09/27/2018 11:37 AM

Thank you very much for the survey. I know that we provided excellent service to you and your vehicle and wanted to thank you for coming by. If you ever need any kind of lube job or if we can service you in any way please let us know. We are very knowledgeable and are able to service you as needed. Thanks again and hope to see you again soon.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

Cliente verificado

Temecula, CA

2018 Hyundai Sonata

09/25/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

FAST SERVICE

I called in a week prior scheduled my appointment in 2 seconds. The customer service rep recognized my account, she was very helpful and informative.
On the day of my service, it was done quick and on time. To top it all it was a recall on something to do with the computer in the car which I was not familiar nor aware of it. The rep who was helping me and writing my work ticket fixed the recall and he was very very nice.
Thank you

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 09/25/2018 12:10 PM

Thank you for the great review. Hope to see you on your next service.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

DW

Dave W.

Murrieta, CA

2010 Hyundai Genesis Co

09/24/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Repair of airbag control on Gen Coup

Everyone was great!

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 09/24/2018 09:57 AM

Thank you for the great survey return. We appreciate your business.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

LC

Lida C.

Menifee, CA

2012 Hyundai Sonata

09/22/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Courteous and professional

Explained all the service plus up coming service. Copy of all comments and service

Very pleased

Recomendado

CARLOS V., Service Manager de Temecula Hyundai respondió el 09/24/2018 07:24 AM

Thank you for the great survey. Hope to see you again soon.

Carlos Velasco
Service Manager
(951)699-6807

Empleados con los que trabajó

RV

Rogelio V.

Lake Elsinore, CA

2015 Hyundai Genesis Co

09/21/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great customer service

Great employees

Recomendado

STEVE J E. de Temecula Hyundai respondió el 09/21/2018 05:39 PM

Thank you for your feedback we greatly apprciate it.

respectfully,
Temecula Hyundai service team

Empleados con los que trabajó

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