RY

ROGER YOUNG

Hyundai of St. Augustine

Calificación General

4.8

(1198 reviews)

85

Reseñas de ROGER YOUNG

CW

CRAIG W.

2015 Hyundai Sonata

02/05/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Did not listen carefully

Normally perfect service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 02/05/2016 10:40 AM

Thank you for speaking with me today and sharing your concerns with your drop in fuel mileage. Like we discussed there are many factors that contribute to fuel mileage. As we did perform the scan testing and found nothing that would correlate to a loss in mpg, I do appreciate you performing your own true mileage test. Please keep me informed of your mileage and if it continues to be less than desired, we can conduct a fuel mileage consumption test with you. Rest assured we sincerely appreciate you as a loyal guest and will do everything within our means to keep you a happy Hyundai owner.

Sincerely,
Joe King
Service Director
Hyundai of St Augustine

Empleados con los que trabajó

MN

MARC N.

2016 Hyundai Elantra

02/04/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Outstanding Experience

I had a blowout on my passenger side rear tire on Interstate 95 in St. Augustine. I had to call Hyundai roadside assistance to have a tow truck sent out and take me to Hyundai of St. Augustine. I had an outstanding experience all around!! I purchased my Elantra from another dealership, but I will be coming back to Hyundai of St. Augustine for future service.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 02/05/2016 05:14 AM

Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine. Welcome to our family.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

WL

WILLIAM L.

2014 Hyundai Sonata

01/26/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Headlights finally fixed.

Young man showed me how to adjust our headights

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/26/2016 03:07 PM

Thank you for you 5 Star rating and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

MF

MARK F.

2015 Hyundai Genesis

01/25/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Reasonably attentive service

Please see my comments.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/25/2016 11:33 AM

Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine. Thank you for bringing the reminder sticker concern to our attention, we will see if the clear stickers are still available.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

TB

Thomas B.

2013 Hyundai Santa Fe S

01/20/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly and good service

I come from Ormond Beach to St Agustine for service because I feel the St. Augustine dealership is the best.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/20/2016 02:32 PM

Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

RG

RUSSELL G.

2015 Hyundai Sonata

12/26/2015

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

As expected

Received the service as expected. Prompt, friendly, and reliable.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/26/2015 05:24 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

SF

SCOTT F.

Saint Augustine, FL

2015 Hyundai Santa Fe

12/04/2015

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Superior Experience

From the gentleman that met my car as I drove in, to the service advisor, to the mechanic who came and found me to tell me the results it was a truly first rate personalized customer service experience! I came in with no appointment for an emergency with my tire and the handling of my problem was expedited by all involved. I was upset and very concerned and the whole experience put at ease and comfortable. I was out in no time with the problem solved and one other matter I brought to their attention as resolved. I can't wait to return for my next oil change.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/07/2015 05:10 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

SC

SUZANNE C.

Satsuma, FL

2015 Hyundai Sonata

12/02/2015

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Hyundai Service

The Hyundai product is excellent, but it is the Service Department at Hyundai of St. Augustine that keeps me coming back. I am on my third Sonata, and as long as this dealership keeps up the good work, I'll be a lifetime customer!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/02/2015 09:51 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine. Continuing to provide a wonderful service experience is always our number 1 goal.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

TT

TRAVIS T.

Saint Augustine, FL

2008 Hyundai Veracruz

11/17/2015

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

THE BEST SERVICE ALWAYS!

THE best service there is! Friendly, efficient, quality work, fair price and beautiful waiting area. They just added a work station for customers. I understand why the are Hyundai's #1 dealer. Only thing better than a Hyundai is St. Augustine Hyundai service!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/17/2015 02:07 PM

Thank you for your kind words and continued loyalty to Hyundai of St Augustine. We always enjoy hearing about your fishing adventures.
Happy Thanksgiving to you and your family.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

Cliente verificado

Saint Johns, FL

2011 Hyundai Sonata

11/16/2015

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always great service

Would recommend to anyone

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/17/2015 05:09 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

AR

AVELINO R.

Palm Coast, FL

2012 Hyundai Santa Fe

11/11/2015

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Nice Job!

Really had a very good experience during my last visit. Cheryll, the service advisor explained clearly the charges and the job scope before Payment.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/11/2015 01:33 PM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine. Cheryl understands the importance of customer service.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

BB

BRUCE B.

Palm Coast, FL

2013 Hyundai Elantra Coupe

10/28/2015

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Wonderful Dealership

Very friendly staff !

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/29/2015 05:13 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

GW

GLENN W.

Palm Coast, FL

2012 Hyundai Genesis

10/14/2015

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Dealer an Great Staff!

I couldn't find a better dealership if I tried. Always treated great and they do great work. Staff super knowledgeable and very friendly.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/15/2015 08:45 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine. We are happy you are a part of our Hyundai Family and always enjoy your visits.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

LC

LEWIS C.

Palm Coast, FL

2015 Hyundai Sonata

10/09/2015

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Long tome Hyundai owner, never a problem

This is my 5th Hyundai motor vehicle. Very good experience with St Augustine. Recommend to friends and people who ask.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/10/2015 05:08 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

Cliente verificado

Palm Coast, FL

2013 Hyundai Sonata

10/07/2015

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Customer Service

Very friendly , great service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/09/2015 05:38 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

JP

JACK P.

Saint Augustine, FL

2009 Hyundai Sonata

10/06/2015

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Work done well...and on time.

All services performed; car was cleaned inside and out; customer service reps were polite and explained everything; cost was reasonable.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/06/2015 11:22 AM

We thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

BM

BRUCE M.

Palatka, FL

2013 Hyundai Elantra

09/19/2015

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

auto

professional job, professional people, A-one service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/21/2015 04:49 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

Cliente verificado

Palm Coast, FL

2015 Hyundai Sonata

09/12/2015

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

timely, pleasant, informative

requested an appointment for an issue was assigned one next day, car immediately taken in when arrived at dealership, car thoroughly checked issue fixed, they found recall and fixed that all timely with complete explanations and pleasant staff

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/14/2015 06:19 AM

We thank you for your kind words and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

MK

MALCOLM K.

Palm Coast, FL

2014 Hyundai Sonata

09/09/2015

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Programmed maintenance

Exactly as I expected. Friendly, efficient, timely. I couldn't complete the survey sent by Hyundai because it obligated acceptances of disclosure and contact by third parties.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/10/2015 06:22 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

LD

LINDA D.

East Palatka, FL

2011 Hyundai Sonata

09/07/2015

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

Service was prompt, waiting room was clean, coffee/refreshment area very inviting.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/08/2015 05:29 AM

Thank you for your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

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