RY

ROGER YOUNG

Hyundai of St. Augustine

Calificación General

4.8

(1198 reviews)

85

Reseñas de ROGER YOUNG

SI

Stuart I.

Ponte Vedra Beach, FL

2015 Hyundai Genesis

09/23/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The People

The Hyundai dealership on southside is closer to me and a more modern facility...unfortunately the people who work on the service department are rude and condescending...the staff at Hyundai of St Augustine are the total opposite and couldn't be more helpful. I will drive further because of that.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/23/2016 01:28 PM

Thank you for taking the time to share your service experience with us and we appreciate your loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

CT

Carolyn T.

Saint Augustine, FL

2012 Hyundai Accent

09/23/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Professional, courteous from start to finish.

I was kept informed as to what needed to be done with my Hyundai and what my options were. Very professional. Car was so clean when I got ready to depart!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/23/2016 06:36 AM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JS

Joan S.

St. Augustine, FL

2016 Hyundai Tucson

09/23/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

great service

Very friendly and professional! I love that I'm greeted right away. Service is done as expected. I loved that they wash and vacuum my car each visit. They keep my updated with all my recalls.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/23/2016 06:35 AM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

FB

Floyd B.

Bunnell, FL

2014 Hyundai Santa Fe S

09/22/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

No high pressure

Would do business again

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/23/2016 06:33 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

CP

Chong P.

2013 Hyundai Sonata

09/22/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

great coustomer service

Did not id the problem on the first attempt

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/22/2016 12:10 PM

Thank you for the 5 star rating and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

GM

Glen M.

St. Augustine, FL

2015 Hyundai Elantra

09/22/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Staff

Cathy was all over my problem. She came to me as soon as she knew what was happening
Jimmy your the best, Thanks for everything.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/22/2016 07:37 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

BB

BRIAN B.

2016 Hyundai Tucson

09/21/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

First impression is always great

The employees

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/21/2016 02:05 PM

We appreciate you taking the time share your service experience with us and your continued loyalty to Hyundai of St Augustine. We agree, Cheryl is a pleasure and tremendous asset to our service team.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

SH

Susan H.

Jacksonville, FL

2016 Hyundai Santa Fe S

09/21/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Drove down and back and got work time quicker that bring it to a dealer in Jacksonville

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/21/2016 02:00 PM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Saint Augustine, FL

2013 Hyundai Santa Fe S

09/19/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly

They are friendly, the store is clean, and very helpful

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/20/2016 05:25 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star on your next visit.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JU

JOSEPH U.

2015 Hyundai Sonata

09/18/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Attentive service people.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/19/2016 06:25 AM

We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JB

Jarrett B.

Ponte Vedra Beach, FL

2015 Hyundai Veloster

09/16/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

No so good.

read my other comments.

No Recomendado

ANDREW M D. de Hyundai of St. Augustine respondió el 09/17/2016 07:10 AM

Jarrett,
My sincere apologies for the experience you had with my service department and I appreciate you providing that feedback. While your experience is uncharacteristic of the level of service we provide, it looks like in this case we definitely missed the mark. My service director, Joe King, will be reaching out to you when he returns to the office on Monday to learn more about your concerns so he can improve our process and guest service skills, but I wanted to reach out to you as soon as possible to let you know that as a gesture of goodwill, I will be issuing you a $50 online pre-paid Visa gift card to your email on file. While this in no way corrects the situation, it is the least I can do to compensate you for your time and inconvenience on your visit to Hyundai of St. Augustine. Once again, my sincere apologies and I appreciate your understanding in this matter.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/19/2016 08:59 AM

Thank you for taking the time to speak with me personally today. Once again, my sincere apologies for you not receiving the new Multi-point inspection print out. As this new electronic process was recently integrated into our service procedures, I personally must do a better job of making sure this step is correctly completed. Thank you for bringing this to my attention and if I may ever be of assistance please don't hesitate to ask.

Sincerely,
Joe King
Service and Parts Director
Joeking@hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

SS

STEOHEN S.

2017 Hyundai Santa Fe

09/15/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Gracious and Timely Service

It was a "no brainer." I arrived on time, they took my vehicle to the service bay, changed my oil and filter, and downloaded firmware required for smoother transmission gear changes. I was in and out in less than an hour.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/15/2016 12:43 PM

We appreciate your kind words sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

DL

DARLENE L.

2017 Hyundai Elantra

09/14/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The people and their commitment to Excellent service experience for all that reguire service on their Hyundai.

Absolutely would recommend this Dealership for all your needs. Great People, I've purchased two Hyundai's and would recommend Paul my sales person.
Go Gators!!!!!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/15/2016 05:09 AM

We appreciate your kind words and your continued loyalty to Hyundai of St Augustine. Paul in sales always goes above and beyond for his guests.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

GG

Gregg G.

St. Augustine, FL

2015 Hyundai Genesis

09/14/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly and accurate

Yes

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/14/2016 01:33 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

DR

Daniel R.

Palm Coast, FL

2013 Hyundai Santa Fe S

09/13/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Car Repair

Roger was great

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/14/2016 05:31 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Great job Roger!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

CL

Carol L.

Saint Johns, FL

2014 Hyundai Santa Fe

09/13/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Dealership

We are extremely happy with our experience at Hyundai of St. Augustine, beginning with our purchase of our Hyundai Santa Fe, continuing on with the vehicle servicing. All of the personnel working there are very professional, courteous and will go out of their way to take care of the customer. I might also add that we are so pleased with our Santa Fe, using it as our main vehicle to travel all over the country for months at a time. It is very comfortable and carries a ton of our gear, along with our Aussiedoodle, who takes up half of the back seat. We recommend Hyundai of St. Augustine to everyone we meet and will certainly use them again to purchase our next Hyundai.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/13/2016 08:29 AM

We appreciate you taking the time to share your experiences with us and your continued loyalty to Hyundai of St Augustine. May you have many safe and wonderful trips in your Santa Fe.

Sincerely,
Service and Sales Teams
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

LO

Laura O.

Ponte Vedra Beach, FL

2014 Hyundai Elantra

09/12/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Quality Oul Change

Excellent service and a car wash!!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/13/2016 06:05 AM

We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JC

JACK C.

2017 Hyundai Santa Fe

09/11/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Professionally done. 5 Star performance.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/12/2016 06:21 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

LC

Lilli C.

Saint Augustine, FL

2015 Hyundai Sonata

09/04/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service!

Hyundai of St. Augustine provides easy scheduling of routine maintenance appointments, offers prompt efficient service and even washes my vehicle afterwards! I would recommend Hyundai of St. Augustine to anyone needing car care.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/06/2016 05:35 AM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine,

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JW

John W.

Elkton, FL

2017 Hyundai Elantra

09/02/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Polite People

Everyone I had contact with has been very friendly and polite

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/02/2016 08:33 AM

Thank you for your kind words and continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5 star on your next visit.

Sincerely,
Service Team
Hyundai of St Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

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