RY

ROGER YOUNG

Hyundai of St. Augustine

Calificación General

4.8

(1198 reviews)

85

Reseñas de ROGER YOUNG

JW

Jack W.

Palm Coast, FL

2018 Hyundai Santa Fe S

04/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

Excellent service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/13/2018 01:52 PM

Thank you for sharing your service experience with us and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

KA

Kathryn A.

Saint Augustine, FL

2010 Hyundai Elantra

04/12/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Driver's Seat Soiled by Tech's Dirty Pants

Minimum protocol of using a paper seat protector were not used when my vehicle was serviced.
Stains from a tech's pants are now in several spots on the driver's seat, which is cloth.
Not sure if the spots are grease or what but Hyundai did not seem the least bit concerned
that this had occurred. No apologies. Just a "we'll clean it at your next service". Unacceptable, Hyundai!

No Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/13/2018 06:57 AM

Thank you for brining this to our attention. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you allowing us the opportunity to correct this for you.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

HG

Harvey G.

Saint Augustine, FL

2017 Hyundai Tucson

04/11/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Did good job as I expect

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/12/2018 07:41 AM

Thank you for sharing your service experience with us and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

CM

Cindy M.

Keystone Heights, FL

2016 Hyundai Tucson

04/11/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service department

Hyundai of St. Augustine has the best service department! Roger is always willing to answers all my questions about my vehicle, he is very knowledgeable, courteous, and always has a smile on his face. I could take my vehicle to a closer dealership but choose St. Augustine Hyundai instead!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/11/2018 05:39 AM

Thank you for sharing your service experience with us and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

WC

Wavalouise C.

St. Augustine, FL

2017 Hyundai Tucson

04/10/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Dtagg

Enjoyable service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/11/2018 05:39 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

LA

Linda A.

Palm Coast, FL

2010 Hyundai Santa Fe

04/09/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Best Service Department

Always friendly, polite and honest.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/09/2018 02:51 PM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

MZ

Maureen Z.

St. Augustine, FL

2016 Hyundai Tucson

04/07/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly & efficient

That makes it a pleasure to have my Tucson serviced there

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/09/2018 05:29 AM

Thank you for the 5 star rating and sharing your service experience with us.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

KP

Karin P.

Green Cove Springs, FL

2013 Hyundai Santa Fe S

04/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good People

Love all of you! Great service and nice atmosphere.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/05/2018 01:39 PM

We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JT

Jennie T.

Saint Augustine, FL

2013 Hyundai Elantra Co

04/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

It was an enjoyable experience, as always.

An enjoyable experience.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/05/2018 01:39 PM

Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Saint Augustine, FL

2017 Hyundai Santa Fe S

04/03/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Service, But Was Backed Up

I always find my service visits excellent. However, I had an 8:40 appointment, and the cars were backed up several deep. I think my car was prioritized since I did have an appointment.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/03/2018 01:49 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Scheduled reservations always take priority but we always do our best to accommodate everyone.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

AB

Amy B.

Saint Augustine, FL

2009 Hyundai Sonata

04/02/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick Diagnosis

They were quick to diagnose my car trouble and fix it within 45 minutes!!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/02/2018 02:02 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Jacksonville, FL

2016 Hyundai Santa Fe S

04/02/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Detailing

They said the detailing would make my car showroom ready. I didn't believe them. When i picked up the car it looked just as great as the day i bought it. Im a beliver and will bring it to for detailing. Worth every penny!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/02/2018 11:33 AM

Thank you for sharing your experience with us and the 5 star rating. Our detail department really "shines".

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

CV

Camilo V.

Jacksonville, FL

2009 Hyundai Sonata

04/02/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The dealership is a nice place and offer good amenities.

The people are very professional, friendly, and knowledgeable.

No Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/02/2018 07:22 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star on your next visit.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

ER

Elizabeth R.

Palm Coast, FL

2014 Hyundai Santa Fe S

04/01/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Great people, good service.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/02/2018 05:56 AM

Thank you for sharing your service experience with us and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Saint Augustine, FL

2013 Hyundai Elantra Gt

04/01/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Great service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/02/2018 05:53 AM

Thank you for taking the time to share your service experience with us and please let the receptionist know if the tv is too loud and would our pleasure to adjust the volume for you.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

SH

Steve H.

Saint Augustine, FL

2014 Hyundai Sonata

03/31/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Communication with the service dept is challenging at times

We paid over $600 for 60,000 maintenance and next day drove out of town for vacation and dash lights started coming on and I called and talked with a lady. I asked her to transfer me to Roger and she said he was with another customer and she gave him my message. Roger never called me. I finally called him back and we agreed to let me bring the car back in. We were a little panicking wondering if our car was going to breakdown while out of town

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/31/2018 03:17 PM

We greatly appreciate you taking the time to share your service experience with us. Our apologies for Roger not being available and we are happy to see we were able to rectify your problems quickly.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Cliente verificado

Saint Augustine, FL

2003 Hyundai Sonata

03/30/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Review

Great service, only took a couple hours to complete. They understood the problem and got my check engine light fixed.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/30/2018 01:13 PM

Thank you for sharing your service experience with us and the 5 star rating.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JP

Jeffrey P.

Saint Augustine, FL

2016 Hyundai Genesis

03/30/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

JP's Special Order Part

Once again, prompt, courteous, and professional service. My broken part was ordered and replaced quickly and hassle free.
Thanks team!

Recomendado

GIOVANNI R. de Hyundai of St. Augustine respondió el 03/30/2018 06:02 AM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

VK

Vicky K.

Pomona Park, FL

2016 Hyundai Tucson

03/30/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service with a Smile

Recently had my Tucson in for routine check and service. Check-in staff, technicians, and office people were as always friendly and professional. Hyundai of St Augustine is not only friendly - but efficient!

Recomendado

GIOVANNI R. de Hyundai of St. Augustine respondió el 03/30/2018 06:02 AM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JH

James H.

Saint Augustine, FL

2015 Hyundai Genesis

03/28/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hyundai Service Team ??

The team is always ready to take good care of me.
It takes little time to drop off & pick up.
Timely & efficient & a happy crew.

Recomendado

GIOVANNI R. de Hyundai of St. Augustine respondió el 03/28/2018 01:08 PM

Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

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