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RY

ROGER YOUNG

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1198 reviews)
85

Reseñas de ROGER YOUNG

Cliente verificado
Saint Augustine, FL
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Nice job
Quick efficient service
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/05/2019 05:46 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
Cliente verificado
Saint Augustine, FL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent
In and out quickly with a smile
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/05/2019 05:45 AM


 Thank you for sharing your service experience with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
CM
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Cindy M.
Keystone Heights, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome Service Depart
Wait time is minimal and my vehicle is returned to me clean and vacuumed! Friendly staff too.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/05/2019 05:43 AM


 Thank you for taking the time to share your service experience with us and kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
St. Augustine, FL
2013 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Roger does an excellent job at explaining what needs to be done
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/01/2019 05:41 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. Roger appreciates the kind words and is a valuable member of our service team.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
JY
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James Y.
Palm Coast, FL
2018 Hyundai
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Staff
Service Staff is great to work with.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/28/2019 05:34 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
EF
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Edward F.
Saint Augustine, FL
2007 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service!
Roger and the Hyundai Service Team are excellent and take great care of our car.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/26/2019 02:43 PM


 We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
Saint Augustine, FL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great people providing good service
great service and people
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/26/2019 07:51 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
Palm Coast, FL
2016 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Follow up repair
Very accommodating, done in a timely manner and very courteous
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/25/2019 12:43 PM


 We thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
Saint Augustine, FL
2018 Hyundai Elantra Gt
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service is very good but waiting lounge not so much
The customer service is very good. The staff is friendly and knowledgeable. They kept me well informed of what they were doing and the approximate time it would take for the service. The waiting lounge needs a major overhaul with comfortable furniture, workstations & wifi available.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/25/2019 12:40 PM


 Thank you for sharing your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
MB
MARK BOSWELL
CG
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Cheryl G.
Aurora, CO
2013 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly!
Everyone at the dealership was so nice and accommodating-they even bake fresh cookies!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/24/2019 03:06 PM


Thank you for taking the time to share your service experience with us and the 5 star rating.  We are happy you enjoyed the fresh baked cookies.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
PW
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Phyllis W.
Palm Coast, FL
2010 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service is unparalleled.
The associates at Hyundai are all very courteous and pleasant and really make customers feel special.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/24/2019 05:57 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
MB
MARK BOSWELL
ST
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Sherry T.
St. Augustine, FL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
From the intake personnel to the detail people a wonderful experience. They take good care of my car in s very professional manner . The car wash and wsrm cookies are an added bonus that is appreciated.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/24/2019 05:56 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
WH
gravatar
William H.
St. Augustine, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
In a word - Roger
I nearly always have Roger as my Service rep and he continually provides outstanding customer service. We have owned 7 Hyundais and I would recommend Roger to anyone who asked. He is great!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/24/2019 05:52 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Roger is a valuable member of our Service Team and always goes above and beyond.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
AH
gravatar
Abigail H.
Riverview, FL
2015 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional, friendly service
Every interaction is handled professionally and courteously. Work is performed in a timely manner and there are never big surprises. Work recommended is always reasonable.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/21/2019 05:49 AM


 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
MG
gravatar
Marion G.
Saint Augustine, FL
2018 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Exceptional customer service
Car was clean and ready when promised. Oil change, tire rotation, and recall notice completed in 2 hours.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/19/2019 06:03 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
DM
gravatar
Dennis M.
Saint Augustine, FL
2018 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Roger our service rep, was very professional and came across as a caring person.
Roger our service rep, was very professional and came across as a caring person.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/18/2019 07:12 AM


 We greatly appreciate you taking the time to share your kind words with us. We agree, Roger is a valuable member to our service team and always goes above and beyond. 
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
MB
MARK BOSWELL
Cliente verificado
St. Augustine, FL
2019 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
A+ experience
Service department was quick and thorough. Couldn't ask for a smoother appointment.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/17/2019 05:56 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
Cliente verificado
St. Augustine, FL
2017 Hyundai Sonata Hyb
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
my experience
I have only had my car serviced at the St. Augustine location since I bought it a year and a half ago. The service and the people are excellent. This time however I had an appt in the afternoon for an oil change and was there for 2 hours. I will now only make my appointments in the morning. This will not keep me from going there again in the future and I only include because I think you want positive feedback and honesty in your reviews. I understand that the later one goes i. the day the more likely they are to be backed up and behind. The positive side is they do offer a nice place to wait with freshly baked cookies, TV, internet, drinks and comfortable chairs.
Recomendado
CHERYL B. de Hyundai of St. Augustine respondió el 06/13/2019 04:56 AM

Thank you and we value your honest feed back and we are striving 
to make it better experience for our guests
Empleados con los que trabajó
RY
ROGER YOUNG
CT
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Carolyn T.
St. Augustine, FL
2012 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Servicing to stop Rattle
As usual, service was quick and extremely pleasant
Recomendado
CHERYL B. de Hyundai of St. Augustine respondió el 06/12/2019 12:26 PM


Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

Thank you to all our wonderful guests in making 
us #1 with Hyundai 
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
WZ
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Ward Z.
Welaka, FL
2017 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2019
cliente verificadoCliente Verificado
Categoría: Service
Roger tried
Roger was a very cooperative person and really tried to help take care of my concerns. They have actually changed policy on one of my concerns, but overall, I do not consider their technicians to be competent to continue to provide service to my vehicle.
Unresolved issues that remain include a very confusing safety/maintenance checklist that is poorly designed and confusing unless each item is reviewed and discussed. Of great concern was the confession that because I had a new car, some items were not really checked. Not sure what was skipped, but everything had a tick in the box as if it had been checked.
I have always maintained my own vehicles and I still believe that anyone who works on my car must do the job as well as I do and has the same respect for my car as I do. I just do not feel that way with the group here. As this is my personal feeling, I would still say that Roger really tries and if you are unfamiliar with maintenance, then this is a place that you can go for honest repair service.
Recomendado
Empleados con los que trabajó
RY
ROGER YOUNG
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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