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Cuco Garcia

Service Writer
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(284 reviews)
87

AB
ANDREW B.
Chicago, IL
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/05/2024
cliente verificadoCliente Verificado
2
Long wait, no communication
I brought my car in for a walk-in oil change. The guy at the front desk was very polite and said it should take about 45 minutes, so I decided to wait in the waiting room. I sat there for almost 2 hours. I was never told that it was going to take longer than the initial estimate or given a reason why it was taking longer. After over an hour I ask if everything was alright, and the response I got was “yes, they’re working on it now”.

I feel like I was either lied to initially so that I wouldn’t leave or I wasn’t a priority.
Owner de Midtown Auto Repair- Goodyear respondió el 08/14/2024 09:34 AM

Dear Andrew, Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and apologize for the extended wait time. It's important for us to communicate clearly and accurately about service times, and we regret that this did not happen in your case. Your feedback will be shared with our team to ensure we improve our communication and service prioritization in the future. We appreciate your business and hope to have another opportunity to provide you with a more positive experience.

Empleados con los que trabajó

SJ
SILVIA J.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2024
cliente verificadoCliente Verificado
10
Amazing service
The service was great, personal helpful, , price, reasonable, I will recommend to anyone, thank you for your service sincerely, SilviaJuarez
Owner de Midtown Auto Repair- Goodyear respondió el 08/04/2024 09:35 AM

We're thrilled to hear that you had a great experience at our shop, Silvia! Thank you for your kind words and for recommending us. We pride ourselves on providing helpful and personable service at a reasonable price. We appreciate your business and look forward to serving you and your friends in the future.

Empleados con los que trabajó

DF
DON F.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2024
cliente verificadoCliente Verificado
10
Nice people quick and professional services
Good people that give an honest assessment of what’s needed for your car. Quick service is what they excel at
Owner de Midtown Auto Repair- Goodyear respondió el 08/03/2024 09:37 AM

We're delighted to hear that you had a positive experience with us, Don! Providing honest and efficient service is what we strive for, and we're glad to know that you felt well taken care of during your visit. Thank you for sharing your kind words, and we look forward to seeing you again soon!

Empleados con los que trabajó

TF
TIM F.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2024
cliente verificadoCliente Verificado
10
Very honest
Very good service
Ended up buying tires on their recommendation
Will be back
Owner de Midtown Auto Repair- Goodyear respondió el 07/31/2024 09:35 AM

Hello Tim, Thanks for the five-star review! We're delighted to hear that you were pleased with our service and that you found our tire recommendation helpful. We look forward to welcoming you back in the future. Safe travels!

Empleados con los que trabajó

FH
FRANK H.
Chicago, IL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/26/2024
cliente verificadoCliente Verificado
9
Good location
Friendly, helpful staff.
Owner de Midtown Auto Repair- Goodyear respondió el 07/27/2024 09:36 AM

We're thrilled to hear that you found our staff to be friendly and helpful. We always strive to provide excellent service with a smile. If there's anything specific that stood out to you during your visit, feel free to let us know. We appreciate your feedback and look forward to exceeding your expectations in the future!

Empleados con los que trabajó

DA
DAN A.
Mundelein, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2024
cliente verificadoCliente Verificado
9
Good service and communication
Pleased overall.
Owner de Midtown Auto Repair- Goodyear respondió el 07/23/2024 09:35 AM

We're delighted to hear that you were pleased with your experience at our shop! Thank you for taking the time to share your positive feedback. We look forward to seeing you again in the future.

Empleados con los que trabajó

AM
ANTHONY M.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2024
cliente verificadoCliente Verificado
10
Tire check and repairs
I was very happy with the speed and professionalism they used. I was kept informed of every issue along the way and given accurate costs as well.
Owner de Midtown Auto Repair- Goodyear respondió el 07/20/2024 09:35 AM

We're delighted to hear that you were pleased with the speed and professionalism of our service. Keeping our customers informed and providing accurate cost estimates are priorities for us. We appreciate your kind words and look forward to serving you again in the future!

Empleados con los que trabajó

ST
SABRINA T.
Evanston, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/15/2024
cliente verificadoCliente Verificado
10
Great service
I asked, they delivered... with good prices and smile.
Owner de Midtown Auto Repair- Goodyear respondió el 07/16/2024 09:34 AM

We're thrilled to hear that you had a positive experience with us, Sabrina! Providing excellent service with a smile is what we aim for, and we're glad that we could meet your expectations. Thank you for choosing Midtown Auto Repair-Goodyear, and we look forward to serving you again in the future.

Empleados con los que trabajó

TA
TRAVIS A.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/08/2024
cliente verificadoCliente Verificado
10
Battery Replacement
Done within an hour and back on the road! Excellent work and customer service.
Owner de Midtown Auto Repair- Goodyear respondió el 07/09/2024 09:33 AM

Hi Travis, We are thrilled to hear that we could get you back on the road quickly and that you were pleased with the work and customer service. Thank you for choosing Midtown Auto Repair- Goodyear, and we look forward to serving you again in the future. Drive safely!

Empleados con los que trabajó

JS
JAMES S.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2024
cliente verificadoCliente Verificado
9
Quick, available and well priced.
Excellent service.
Owner de Midtown Auto Repair- Goodyear respondió el 07/07/2024 09:33 AM

We're thrilled to hear that you had an excellent experience with us! If there's anything else we can help you with in the future, don't hesitate to reach out. Thank you for choosing Midtown Auto Repair- Goodyear!

Empleados con los que trabajó

RS
RONALD S.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2024
cliente verificadoCliente Verificado
10
Quick, courteous service
Quick, courteous service
Owner de Midtown Auto Repair- Goodyear respondió el 07/05/2024 09:34 AM

Hi Ronald, We're thrilled to hear that you had a great experience with us! Providing quick and courteous service is always our top priority. We appreciate your support and look forward to serving you again in the future.

Empleados con los que trabajó

CB
CAROLYN B.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/01/2024
cliente verificadoCliente Verificado
8
Quick and kind service
So grateful for the quick and honest service we received. This was my first visit and we will return when next we have problems. Thank you!
Owner de Midtown Auto Repair- Goodyear respondió el 07/02/2024 09:35 AM

We're delighted to hear that you had a positive experience with us, Carolyn! Providing quick and honest service is always our priority, and we're thrilled to hear that we met your expectations. We can't wait to assist you again whenever you need us. Thank you for choosing Midtown Auto Repair- Goodyear!

Empleados con los que trabajó

JH
JOHN H.
Waverly, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2024
cliente verificadoCliente Verificado
10
We are very happy with their work on our car.
Our car had broken down and needed a new alternator. They were able to repair our car the same day we phoned. The price was reasonable, compared to other estimates. The staff members were very nice and compassionate concerning our car dilemma.
Owner de Midtown Auto Repair- Goodyear respondió el 06/27/2024 09:36 AM

Thank you for sharing your experience, John. We're delighted to know that we were able to promptly resolve your car's issue and provide a reasonable solution. Our team takes great pride in delivering top-notch service, so it's fantastic to hear that you found our staff to be compassionate and caring. We truly appreciate your kind words and look forward to serving you again in the future.

Empleados con los que trabajó

DM
gravatar
DAVID M.
Chicago, IL
Ford *ESCAPE
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2024
cliente verificadoCliente Verificado
10
Battery replacement
Went well.
Owner de Midtown Auto Repair- Goodyear respondió el 06/26/2024 09:36 AM

Hello David,We're thrilled to hear that you had a positive experience with us. If there's anything else we can do for you, don't hesitate to reach out. We appreciate your support and look forward to seeing you again in the future.Best regards.

Empleados con los que trabajó

AN
ANDREW N.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2024
cliente verificadoCliente Verificado
10
Great service
Great service. Completed oil change and tire rotation in just a couple hours.
Owner de Midtown Auto Repair- Goodyear respondió el 06/24/2024 09:35 AM

Thanks for the 5-star review, Andrew! We're thrilled to hear that you had a great experience with us. Speedy service is our specialty! Don't hesitate to reach out if you need anything else in the future.

Empleados con los que trabajó

DN
DAVID N.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2024
cliente verificadoCliente Verificado
10
Quality work
Fast, informative, and quality work.
Owner de Midtown Auto Repair- Goodyear respondió el 06/20/2024 09:35 AM

We're thrilled to hear that you had a positive experience with us, David! Delivering fast, informative, and quality work is what we aim for with every customer. If there's anything else we can do for you in the future, feel free to reach out. Drive safely!

Empleados con los que trabajó

LC
LUIS C.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2024
cliente verificadoCliente Verificado
10
Fast and Professional Service!
They have a great team that takes care of your car needs. Friendly staff and excellent service!!
Owner de Midtown Auto Repair- Goodyear respondió el 06/15/2024 09:35 AM

Thank you for your kind words, Luis! We're thrilled to hear that you had a positive experience at our shop. Our team works hard to provide friendly and excellent service to all our customers. We appreciate your support and look forward to serving you again in the future!

Empleados con los que trabajó

KM
KATHERYN M.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2024
cliente verificadoCliente Verificado
10
Diagnosed and fixed my car quickly
My car’s engine light went on Sunday night. I brought my car in first thing Monday morning. The team was able to diagnose and give me a quote within an hour as well as fix the issues within a few hours after that. The team explained the issues in detail and made it easy for me to understand (as someone who doesn’t know much about cars). I’ve been here a few times and always have a great experience.
Owner de Midtown Auto Repair- Goodyear respondió el 06/12/2024 09:35 AM

We're thrilled to hear that our team was able to quickly diagnose and resolve the issues with your car's engine light, Katheryn! Providing clear explanations is crucial, especially for those of us who are not car experts. We're always here to help, and we appreciate your continued trust in our services. Thank you for taking the time to share your experience!

Empleados con los que trabajó

MH
MARK H.
Chicago, IL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/07/2024
cliente verificadoCliente Verificado
8
Quick service
Quick in and out. Runs well.
Owner de Midtown Auto Repair- Goodyear respondió el 06/08/2024 09:34 AM

Hi Mark, Thanks for sharing your experience with us! We're glad to hear that you had a smooth visit and that your vehicle is running well. If there's anything else we can do to turn that 4-star into a 5-star experience next time, feel free to let us know. We appreciate your support and look forward to your next visit.

Empleados con los que trabajó

LG
LEONARD G.
Chicago, IL
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/04/2024
cliente verificadoCliente Verificado
2
Did not come close to estimate provides
I asked for an estimate for work to be performed. Actual cost came 80% higher. I also asked for a brake fluid change, work was not performed.
Empleados con los que trabajó

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