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RICHARD ADAMS

Westside Hyundai
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(56 reviews)
88

Reseñas de RICHARD ADAMS

TA
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Tamika A.
Jacksonville, FL
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/12/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Very great service people
Very great service people that really care and going to provide the best service to you as possible.
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 09/13/2021 04:50 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
LW
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Linda W.
Jacksonville, FL
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Sharon was great setting up mu appointment. Rick did a great job as my service advisor.
great service.
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 09/08/2021 05:18 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
DL
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Debbie L.
Jacksonville, FL
2013 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/24/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Service Department is great!
Rick in the service department was wonderful to work with!
Empleados con los que trabajó
RA
RICHARD ADAMS
DL
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Debbie L.
Jacksonville, FL
2013 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/24/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Service Department is great!
Rick in the service department was wonderful to work with!
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/22/2021
Tipo de Servicio: Maintenance
9
Categoría: Service
Service Dept. was wonderful
Rick in the Service Department was wonderful! This was our first time using Westside Hyundai as we recently moved here from out of state.
SHARON F N. de Westside Hyundai respondió el 08/24/2021 07:57 AM

Mrs Long thank you for your feedback.  Good or bad I always look forward to hearing from our customers.

Empleados con los que trabajó
RA
RICHARD ADAMS
BR
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Brenda R.
Macclenny, FL
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/19/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Loyal customer
Trustworthy vehicles with great service contracts
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 08/28/2021 04:36 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. We look forward to completing our renovations of the service area soon! Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
BC
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Benjamin C.
Bryceville, FL
2009 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Job
Rick keep me informed of everything service was doing!
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 08/16/2021 05:31 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
LI
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Linda I.
Jacksonville, FL
2019 Hyundai Sonata Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Earns my trust
See survey for write up
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 08/13/2021 04:45 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
Cliente verificado
Jacksonville, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/06/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Much Better Than Usual
I went in for an oil change, and Rick brought me back my car washed and vacuumed. It was an unexpected service considering the last time I went to the dealer for service I was told my vehicle was a liability because of exterior damage which may harm the car wash staff.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 08/09/2021 04:14 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great week!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
VT
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Virginia T.
Jacksonville, FL
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The place is inviting especially the waiting room has the massage chair?
The staff are all nice, friendly and helpful.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 08/09/2021 04:14 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great week!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
TW
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Traci W.
Jacksonville, FL
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They actually pay attention to *your needs and wants.
Respectful, thorough, thoughtful, clean
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 07/13/2021 04:38 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
RS
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Richard S.
Jacksonville, FL
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Usual excellent service.
I arrived five minutes late for my appointment with the service representative, Rick Adams, waiting for me, greeting me by name, and outlining the initial service invoice. He was thorough, efficient, and personable. My car was serviced in a timely manner and returned to me in a better state of cleanliness than I delivered it. I was completely satisfied.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 06/19/2021 11:15 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
SP
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Steve P.
Jacksonville, FL
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Outstanding dealership
If you are looking for a car, this is the dealership to go to, not only is their sales team very knowledgeable but also exceedingly friendly, same goes for the service department. All around fantastic dealership.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 06/07/2021 04:47 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
JM
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Jeanine M.
Jacksonville, FL
2019 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/03/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Honestly. They're Good
Honestly every person I've interacted with has been pleasant and professional.
I came in for and oil change and a complementary car wash.
But I was on work time. I'd called and asked when the least busy time of day was when I made my appt.
The dealership did nothing wrong, I was pressed for time and needed to return to work. So I did get my oil changed, my point inspection just not my car washed. What I'm guessing is not a short amount of time in the car business, but in work time it was.
Rick did offer me a car wash any time I wanted to bring it in.
And someone from the dealership texted and called. If I could change the rating in this I would.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 06/04/2021 09:48 AM

We're sorry that we failed to meet our goal of delivering a 5-star experience for you. A member of our team will contact you this afternoon and we will do anything we can to resolve your concerns. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
Cliente verificado
Jacksonville, FL
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/02/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awesome Service
Rick was awesome as always. Great communication with me and updated me daily with the status of my vehicle. Everyone was nice and accommodating. Parts people were very helpful as well and friendly.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 06/04/2021 09:45 AM

Thank you for the great review! Always a pleasure to see you Mr. A.! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
YJ
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Yulim J.
Jacksonville, FL
2012 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
kind & nice !!
the girl who was sitting on the drive thru for checking in for service was doing her own thing (on the phone for her personal business) while i was told to wait which exceeded more than 5 mins. Overall, Rich was super nice and informative so no issue on that part !!
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 05/30/2021 07:36 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We'll investigate if that was a personal call or if it was business; our advisors give their personal cell phone numbers to a great number of our guests. We're very pleased to see otherwise that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
GB
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Geneva B.
Jacksonville, FL
2016 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
The staff, service and location were exceptional I highly recommend this establishment to everyone I associate with. Keep up the great work!!! ??????
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 05/28/2021 06:04 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
JK
gravatar
Jacolby K.
Jacksonville, FL
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Services
Very nice people. Great service time
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 05/20/2021 06:41 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
MJ
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Michael J.
Jacksonville, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quality of service and employees
Quality of service and employees
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 05/14/2021 04:38 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
GP
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Gail P.
Jacksonville, FL
2016 Hyundai Santa Fe Sport
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/21/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I love my car
I told the salesman what I was looking for and showed me several used cars. Then I left. Later he called me back to look at a returned 2 year rental. It was the Sante Fe Sport I wanted and brought.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 04/22/2021 12:54 PM

We're sorry that this visit did not meet our expectation to deliver 5 star service for you. A member of our team will contact you to resolve any concerns. Have a great day!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Empleados con los que trabajó
RA
RICHARD ADAMS
Cliente verificado
Jacksonville, FL
2021 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer support
Good people
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 04/08/2021 09:47 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

Empleados con los que trabajó
RA
RICHARD ADAMS
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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