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NORM ROSEN

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1373 reviews)
74

MC
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MICHELLE C.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service!
The staff was friendly, efficient and fast! Very clean facilities with lovely snacks. :-) I appreciated the ride to work in a beautiful luxury car.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/12/2014 08:42 AM

Thank you Michelle.

We appreciate the review and we are really glad you appreciate the amenities we've added for our customers at Earnhardt Hyundai North Scottsdale.

We look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

JB
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JEFFREY B.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/08/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
everything
They make sure that the car service and customer service exceed expectations
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/08/2014 08:57 PM

Thank you Jeffrey.

We appreciate the great post and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

AB
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ANTHONY B.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Honest Service Dept
You can trust the service dept. Don't know about Sales... and that ain't no Bull!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/06/2014 10:24 PM

You can trust our sales department too, many do.  We're all one big team at Earnhardt, and sales, service, or parts, we are here to serve you.

Thank you for the great review Anthony, we appreciate your support and we look forward to seeing you again, and that ain't no Bull.

Michael Southern
Service Manager

Empleados con los que trabajó

WD
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WILLIAM D.
Cave Creek, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Delivering on Customer Service
This dealer is exceptional with great people and comfort - where waiting for your car's service is actually pleasurable. Comfortable, clean, wifi access, coffee and snacks are excellent. I usually stay longer to finish my reading or computer work because of the very comfortable surroundings. I like to take my car in for service and wait! Is that weird or what?
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/04/2014 06:20 AM

Thank you William.

We certainly tried to make our lounge a place where our customers would be comfortable while waiting for the service on their cars.  We are glad that our design and intent works for you.

We appreciate you spreading the word here and on Facebook, and you're always welcome to stay even after your car is done (and so you know you are not alone, many of our customers stay longer relaxing in our lounge after the work is done).

Thank you again for the great review and we look forward to you spending time with us next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Cave Creek, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The people are great !!
Norm in service is great ! He always delivers when he says he will , Great job Norm !!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/26/2014 06:49 AM

Thank you for the positive review.

Norm is an important of our team and we appreciate the praise.

We look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

DH
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DOUGLAS H.
Fountain Hills, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service!!
Stopped in without an appointment due to a battery issue. Was immediately attended to and changed out my battery (which was pro-rated) and was on my way. Great customer waiting lounge!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/25/2014 08:57 PM

Thank you Douglas.

We're glad you were able to use our Car Care Express service.  Batteries, oil changes, and more, all done while you wait.

 Our lounge was designed to be comfortable for you while you wait, and we're glad you appreciated it.

We look forward to seeing you again, and emergency or not, we're here for you.

Thanks again for the great review.

Michael Southern
Service Manager

Empleados con los que trabajó

DJ
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DANIEL J.
Litchfield Park, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
thank you
was a walk in and got treated just as if I made an appointment, work done right the first time and when promised. Thank you Norm!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/14/2014 03:19 PM

Thank you Daniel.

We know how life likes to throw us all surprises from time to time.  While it always helps to have an appointment, in a emergency like yours we want you to come in straight away.  We will always do our best to accomodate your needs.

We appreciate the positive post and we were glad to get your Sonata back into top form.  We will be here for you whenever you need us again.

Thanks again, great review!

Michael Southern
Service Manager

Empleados con los que trabajó

ML
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MICHAEL L.
Peoria, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
The experience is enjoyable. Friendly people and a nice facility. They take great care of my car. I drive out of my way just to use the service department.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/01/2014 06:52 AM

Thank you Michael for the excellent review.

We appreciate that choosing our store has meant that you come across town to us and drive past two of the other Hyundai dealers to service your vehicle.

Your endorsement means a lot and we look forward to helping you keep your Hyundai running great for a long time to come.

Huge thanks for the great post!

Michael Southern
Service Manager

Empleados con los que trabajó

RM
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RICHARD M.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast, easy service.
I like the crew at the dealership, the waiting area is well stocked with coffee and snacks and everything is clean and bright.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/20/2014 05:43 PM

Thank you Richard, we appreciate the great review.

We worked hard to make our lounge as comfortable as could be for our customer while they wait, we're glad you enjoyed.

Michael Southern
Service Manager

Empleados con los que trabajó

PA
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PATRICIA A.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They stand behind what they say & do.
ood people
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/11/2014 09:13 AM

Thank you Patricia for the positive review.

At first we thought you were saying we are odd people, which may well be true.  Instead, we'be decided that the 'g' was silent in "good people" which is also true, of course we have good customers as well and a great product which makes everything that much better.

Thank you for taking the time to post and we look forward to serving you again, oddly, goodly, or both.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Experience Sept., 2014
Norm and Ryan were attentive and professional.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/26/2014 05:34 PM

We appreciate the post.

Thank you for recognizing our team members who helped.  We are glad you chose us and we look forward to seeing you next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

RF
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RUSSELL F.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/19/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Santa fe Sport regular Maintenance
Oil Change and multi- point Inspection. Always greeted with smiling faces and courteous staff. Everything completed satisfactorily and a washed car besides. Excellent.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/19/2014 09:19 PM

Thank you Russell.

We appreciate our multi-Hyundai families.  It is always our pleasure to see you with any of your cars.  We look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

AV
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Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/19/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good Service
I would have given 5 stars except I was unable to schedule my appointment through the website. Site went into a wait state.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/19/2014 09:06 AM

Thank you Angelo.

Whether you use the telephone, your computer, or the BlueLink button on your Sonata's mirror, we always want to make scheduling your vehicle for service as easy as possible.

We are sorry you encountered difficulties scheduling online, but I am glad we were able to get you in, and I imagine by the next time you schedule for service the website will be all sorted out.

We look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

CO
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CECILIA DE LA O.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
my contact listened to my problems
outstanding
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/17/2014 08:58 PM

Thank you Cecilia.

We realize that you are the one who spends the most time with your car, and often you have the very best information about your car's needs.  

We couldn't do our part without you, so expect us to keep listening when you have something to tell us.

We appreciate the positive review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

LW
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LAURA W.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/12/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quick, competent & professional
As always the service provided was timely, professional and addressed all concerns I had regarding my SUV.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/13/2014 07:39 AM

Thank you Laura, we appreciate the great review.

We are glad to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

LB
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LEIGH B.
Fountain Hills, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service With A Smile
Norm was very efficient and kept me appraised of the status on the work. Work completed 1/2 hour earlier than expected.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/05/2014 09:24 AM

Thank you Leigh,

We appreciate the positive review and we look forward to serving you again soon.

Michael Southern
Service Manager

Empleados con los que trabajó

TS
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THOMAS S.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/02/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great
Excellent
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/02/2014 02:51 PM

Thank  you Thomas.

Great, Excellent, nothing else we could ask for.  Thanks for you support and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

ZK
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ZOLTON K.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/02/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
responsive
Courteous professional employees
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/02/2014 07:48 AM

Thank you Zolton.

As a multiple Hyundai owner we are glad you choose us for your sales and service.  We look forward to serving you again.

Michael Southern
Service Manager 

Empleados con los que trabajó

CQ
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Norm is great.
Norm made my first visit a pleasure and that is why I will return and recommend your dealership to everyone.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/30/2014 10:37 AM

Thank you Chris.

We appreciate you choosing us.  We look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

JM
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JILL M.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They Get Service
Trustworthy, upfront, reliable, patient, kind and knowledgeable. As a fellow business owner, I'm thankful for another business in the Valley understanding what 'customer service' means. Well done as usual, guys!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/27/2014 11:27 AM

Jill you are too wonderful!

Thank you for both the post and the Tweet!

It has always  been our pleasure to serve you and we congratulate you on your new Equus.  We look forward to your next visit and know you are going to enjoy the new ride.

Michael Southern
Service Manager

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.