NORM ROSEN

Earnhardt Hyundai North Scottsdale

Calificación General

4.9

(1373 reviews)

74

Reseñas de NORM ROSEN

BB

Barbara B.

Phoenix, AZ

2012 Hyundai Tucson

07/02/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Professional, comfortable, helpful, efficient

I always have a pleasant experience when I bring in my Tucson for regular maintenance.
The only complaint I have is that I still haven't received a call back regarding my passenger window and whether the warranty company is going to authorize fixing the button for the window, and it's possible that I have received a call and just don't realize it.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/03/2018 07:46 AM

Thank you for the 5-star review.

Although your aftermarket warranty company was closed on the Saturday when you were here, we have followed up. Norm will reach out to review what they said and we'll have you back in to sort out that window switch.

Michael Southern
Service Manager

Empleados con los que trabajó

MR

Marili R.

Scottsdale, AZ

2011 Hyundai Sonata

07/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Quality service

Good service and doing some extra mile ! Thank you so much!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/02/2018 02:59 PM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2017 Hyundai Santa Fe

06/29/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

excellent service!!!!!! Norm Rosen is the best.

I love my car.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/02/2018 09:26 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

AM

Annika M.

Scottsdale, AZ

2013 Hyundai Santa Fe S

06/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast and honest

Norm was great!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/02/2018 09:31 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

MV

Michael V.

Scottsdale, AZ

2015 Hyundai Genesis

06/27/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

General Service

As always great service easy drop off and on time return of my car clean and friendly service

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/02/2018 09:45 AM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

JB

Joanne B.

Scottsdale, AZ

2015 Hyundai Sonata

06/27/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

First Class Service

This facility is tremendous. Scheduling is easy, you are greeted immediately upon arrival. Service adviser goes over order, work is done in a very timely manner and reviewed upon completion.
I usually wait for my car, so am happy with the clean, modern waiting room with many amenities. The attitude of staff is friendly and professional and instill a feeling of confidence for the customer.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/02/2018 09:46 AM

Amazing review - thank you!

It is our pleasure to be your dealership and we appreciate all your loyalty over the years. Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

LS

Lorraine S.

Scottsdale, AZ

2017 Hyundai Santa Fe S

06/26/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Santa Fe

I love the great service and that everyone in the dealership makes you feel a part of their family.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/27/2018 08:46 AM

Thank you for the wonderful review.

We have been happy to be your Hyundai dealer for many Hyundais now. Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Phoenix, AZ

2018 Hyundai Tucson

06/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good Service

Promt service and attention to detail

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/27/2018 08:46 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2018 Hyundai Sonata

06/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Professional

I was treated with respect.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/27/2018 08:47 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

JC

Jordan C.

Scottsdale, AZ

2016 Hyundai Sonata

06/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I appreciate these guys!

First time at this service center, just moved here from New Jersey. I called before I went in and spoke with Norm. I asked if they accept walk ins, and Norm said come on in and ask for me and I'll take care of you. Maybe an hour later my oil change was done and they hooked me up with a car wash! Awesome place! The waiting area is spacious and clean. Everyone there was pleasant and easy to talk to. I highly recommend Earnhardt Hyundai North Scottsdale! Thanks again guys!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/26/2018 04:57 PM

Thank you, what a wonderful review!

We have to say, you sure did pick an exciting time to move to Arizona - Summer is coming! Now summer won't be the best time to call back to new Jersey and brag about the weather, but wait until October, November, December...

Welcome to the valley and we look forward to being here for you whenever you need us, thanks again for the great review and we'll see you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

GP

Glynis P.

Scottsdale, AZ

2018 Hyundai Tucson

06/25/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent facility and warm welcome

I had a lovely visit when bringing my 2018 Hyundai Tucson to the dealership. Norm gave us a timeline and it was on par with the time that it took to get our service done. I was a little upset when I got home and found out that the smart lift gate was not working since I had not had any issues prior. I called Norm to ask if something had inadvertently been disconnected or if there was a quick fix over the phone after I went through the manual and verified that all settings were turned on properly. Norm advised that he would not be able to diagnose the issue over the phone and I would need to bring it in which was not convenient as we were leaving for the summer the next day. UPDATE: The smart gate started working again after 2 days of being on the road. Unsure what tripped it or what happened but it is something I will keep an eye on to ensure there is nothing glitchy going on. All in all, great facility and great customer service.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/26/2018 04:52 PM

Thank you for the excellent review (and update of course).

We are very happy to be your dealer and we look forward to serving you for many more years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

EM

Elizabeth M.

Scottsdale, AZ

2016 Hyundai Tucson

06/25/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent professional attitude and service!!

Norman is great at the Scottsdale FLW center!
Professional and curteous and very much a
Delight!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/26/2018 05:00 PM

Thank you or the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

TH

Thomas H.

Scottsdale, AZ

2015 Hyundai Genesis

06/23/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hyundai...... Genesis experience GREAT!

Great purchasing experience and service team and facilities are great!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/25/2018 07:50 AM

Thank you for the great review.

We are happy to be your Genesis dealer for sales and service and we'll look forward to serving you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

AT

Andrea T.

Scottsdale, AZ

2014 Hyundai Sonata

06/23/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service

Excellent customer service and effort to make sure the wait time is as short as possible. They fit me in and completed the work, including an oil change, in my emergency situation.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/23/2018 08:46 AM

Thank you for the excellent review.

We are glad we cold help during your emergency and we'll look forward to helping again whenever you need us. Thank you for choosing us.

Michael Southern
Service Manager

Empleados con los que trabajó

JM

Janna M.

Scottsdale, AZ

2014 Hyundai Santa Fe S

06/22/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly customer service

Never been to this dealership before but had recalls that required tending to. Customer service was friendly and accommodating, service to my vehicle was performed well. Everyone had a smile!

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/23/2018 08:42 AM

Thank you for the great review.

We are glad we could help with your recalls, and if there is ever anything else we could do to help you keep your Santa Fe in top shape, please let us know.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2012 Hyundai Sonata

06/21/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hyundai Sonata service

On time. Great customer service. Comfortable waiting area

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/22/2018 08:05 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

PT

Peter T.

Phoenix, AZ

2012 Hyundai Genesis

06/18/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Car service

Clean and friendly.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/18/2018 10:47 AM

Thank you for the positive review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

KL

Kathy L.

Scottsdale, AZ

2015 Hyundai Genesis

06/11/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service for my 2015 Genesis

Norm, our service writer is always a pleasure to deal with. He always goes beyond what other dealerships have done in the past. He actually cares that you have a great experience.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/11/2018 08:18 AM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Scottsdale, AZ

2012 Hyundai Sonata Hyb

06/08/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

friendly, professional and courteous

Norm Rosen service advisor always professional, accommodating
and friendly.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/09/2018 10:03 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado

Fountain Hills, AZ

2018 Hyundai Elantra

06/07/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Solid service

They were fast, professional and, obviously, knew my car inside and out.

Recomendado

Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/07/2018 05:00 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

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