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MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(3337 reviews)
53

Reseñas de MARIO MACIAS

Cliente verificado
Florence, AZ
2017 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/20/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
Took vehicle in for a recall (software update) and we were made to feel as welcome as if we were spending money. However, a car wash was mentioned more than once but was not done. Was not a big deal as we were not 'a paying customer' on that day but since it was promised, we felt a little let down. Do not think our service agent knew it had not been done.
Recomendado
Cara M. de San Tan Hyundai respondió el 04/22/2019 03:23 PM

Thank you for your response. We apologize for not completing your car wash. We would love to get that done for you. Please bring your car in at your early convience. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
Cliente verificado
Chandler, AZ
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/19/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great dealership customer service and parts Department
San Tan Hyundai treats you very well and has great cars and customer service. I have bought several cars there and love my Hyundai !!!
Recomendado
Robert B., Parts and Service Director de San Tan Hyundai respondió el 04/21/2019 07:11 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a happy Easter.

Robert Bullard
Parts and Service Director
(480) 517-5230
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
Cliente verificado
Pinedale, AZ
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/19/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service with a smile
Attendant always greets you with a smile. Comfortable waiting area.
Recomendado
Robert B., Parts and Service Director de San Tan Hyundai respondió el 04/21/2019 07:10 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a happy Easter.

Robert Bullard
Parts and Service Director
(480) 517-5230
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
DP
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Diane P.
Sun Lakes, AZ
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/19/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Can’t be beat
Great service, nice people
Recomendado
Robert B., Parts and Service Director de San Tan Hyundai respondió el 04/21/2019 07:10 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a happy Easter.

Robert Bullard
Parts and Service Director
(480) 517-5230
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
KK
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Kerry K.
Chandler, AZ
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Mario in service is the best
Everyone is there to make sure you are a satisfied customer
Recomendado
Robert B., Parts and Service Director de San Tan Hyundai respondió el 04/21/2019 07:09 AM

Good morning. Thank you for responding to our survey with the great comments. We truly appreciate it and look forward to seeing you next time. Have a happy Easter.

Robert Bullard
Parts and Service Director
(480) 517-5230
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
CN
gravatar
Clara N.
Chandler, AZ
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Timely service
The service was good and timely. I did receive one text that did not show I had ordered tire rotation, so I called to be sure that would be done. Also, I received a text that my front brakes pads should be replaced and surface brake work needed to be done for a total of $250.00. With only 18,000 miles on the car I didn't think this was correct. When I picked up the car a service person got the check list out and of course it did not note anything regarding my brakes. How do these texts get sent? It was alarming.
Recomendado
Robert B., Parts and Service Director de San Tan Hyundai respondió el 04/21/2019 07:09 AM

Good morning.  Thanks for responding to our survey.  It was me that went over your paperwork when you picked up and confirmed that the brakes checked good on the inspection.  Do you still have the text that was sent to you? I would be glad to look into it further for you.  Thanks again and have a happy Easter.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
Cliente verificado
Gilbert, AZ
2018 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Take care of my service needs in an honest way.
Couple suggestions:
- Better customer greeting upon entering service area INSIDE. Advisers all appeared too busy to even acknowledge me.
- Better discounts offered, especially for returning- loyal clients.
Recomendado
Robert B., Parts and Service Director de San Tan Hyundai respondió el 04/21/2019 07:05 AM

Good morning.  Thank you for taking the time to respond to our survey.  We appreciate the feedback and I will address a warmer greeting for the customer.  We send out a good bit of coupons through Hyundai and we have some coupons on our website.  Let me know if you are not receiving the mailers.  Have a great day.

Robert Bullard
Parts and Service Director
(480) 517-5230
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
AK
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Amanda K.
Arizona
2016 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
He was quicker than me!
Mario accepted my keys with a challenge- get my oil change and tire rotation done before I could finish the last 150 (or so) pages of my book, and I’m a decently quick reader. One donut and about 100 pages later Mario won when he came back smiling with my keys. Best service I’ve had- thanks Mario!
Recomendado
Cara M. de San Tan Hyundai respondió el 04/19/2019 03:17 PM

Amanda,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
LB
gravatar
Lindsay B.
Mesa, AZ
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mario delivers 5 star service
Mario was assigned to my service when my regularly assigned advisor was out sick. He was prompt and professional. He gave me honest answers to the questions I had and communicated with me throughout my wait for service.
Recomendado
Cara M. de San Tan Hyundai respondió el 04/19/2019 02:58 PM

Lindsay,
Thank you for your response. We appreciate you taking the time to recognize Mario. We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
KR
gravatar
Kelly R.
Chandler, AZ
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great place!
They take great car of my car and take great care of me as well. They go above and beyond with their customer service.
Recomendado
Cara M. de San Tan Hyundai respondió el 04/19/2019 02:33 PM

Kelly,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
PW
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Patricia W.
Gilbert, AZ
2018 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance
Took my Santa Fe in for oil change and wipers. Went on a Monday, and it was busy! My advisor, Mario, was great. Greeted me, and kept me posted on the progress. I was out in no time! Great service!
Recomendado
Cara M. de San Tan Hyundai respondió el 04/19/2019 02:21 PM

Patricia,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
DC
gravatar
Don C.
Chandler, AZ
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Everyone is very helpful and kind and have had no problems.
Recomendado
Cara M. de San Tan Hyundai respondió el 04/18/2019 02:56 PM

Don,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
RS
gravatar
Ray S.
Mesa, AZ
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Tell friends
Great people treat u like famiy
Recomendado
Cara M. de San Tan Hyundai respondió el 04/18/2019 02:44 PM

Ray,
Thank you for your response. You are considered family here at San Tan Hyundai. We appreciate you and your business. We look forward to helping you at your next visit. 

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
JM
gravatar
Joseph M.
Florence, AZ
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service job.
Work was done as requested. Very happy with the job done and the time it took to complete.
Recomendado
Cara M. de San Tan Hyundai respondió el 04/18/2019 02:51 PM

Joseph,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
EG
gravatar
Edward G.
Queen Creek, AZ
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Easy and fast
Fast friendly service your service people are very helpful and I would recommend you to all my friends
Recomendado
Cara M. de San Tan Hyundai respondió el 04/18/2019 02:17 PM

Edward,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards, 
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
RZ
gravatar
Ronald Z.
Gilbert, AZ
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Treated with respect
I have been coming to Hyundai for over 4 years now and the service has bee great. I must recommend that Mr Mario Macias be given some type of honors. Since becoming my rep, Mario has been nothing short of fantastic, informative and very respectful of my questions. He always finds the answers to my questions and keeps me up on everything that is going on with my vehicle. I cant say enough about Mario. Keep him!!!
Recomendado
Cara M. de San Tan Hyundai respondió el 04/18/2019 02:09 PM

Ronald,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
Cliente verificado
Chandler, AZ
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service as Always!!
Mario was outstanding in see the entire job through to completion...thank you!
Recomendado
Cara M. de San Tan Hyundai respondió el 04/18/2019 12:29 PM

Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
GM
gravatar
George M.
Queen Creek, AZ
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
15000 mile service
I had another pleasant time while waiting for my Sport to be finished. Mario checked up on me a couple of times to see if I needed anything and bringing me up to date on how much time was left before the Sport being done.
Gary M.
Recomendado
Cara M. de San Tan Hyundai respondió el 04/17/2019 05:01 PM

George,
Thank you for your repsonse and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
TC
gravatar
Traca C.
Apache Junction, AZ
2010 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent
I had the pleasure of working with Mario. He is very efficient as his job, and very knowledgeable. He is very professional and is an asset to your service team.
Recomendado
Cara M. de San Tan Hyundai respondió el 04/17/2019 03:28 PM

Traca,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
AW
gravatar
Aaron W.
Gilbert, AZ
2016 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always professional
The team at Santan Hyundai is always helpful and professional
Recomendado
Cara M. de San Tan Hyundai respondió el 04/17/2019 03:27 PM

Aaron,
Thank you so much for your response. We appreciate you and your business. We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Empleados con los que trabajó
MM
MARIO MACIAS
#1 IN THE NATION
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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