Name: MICHAEL CHRISTOU
Rating: 3.5

Reseñas de MICHAEL CHRISTOU

Taneisha g.

Chicago, IL

04/12/2022

Categoría: Service

Cyst service

Very helpful

Empleados con los que trabajó

MICHAEL CHRISTOU

Cliente verificado

Elmwood Park, IL

2016 Hyundai Tucson

03/31/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Terrible second experience.

Lack of communication with staff and so many other things that went wrong.

Empleados con los que trabajó

MICHAEL CHRISTOU

Cliente verificado

Rocky River, OH

2017 Hyundai Tucson

03/17/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

They Suck.

UNBELIEVABLY TERRIBLE EXPERIENCE. It took a month to get this appointment. Left specific instructions on the most important fix my car needed for the appointment that needed to be completed first before any other problems were addressed. They fixed recalls and did an oil change, but NEVER fixed the original problem I came to them for. Keep in mind, anyone with even a little knowledge with cars would know that the original problem was something that if left alone would cause SERIOUS DAMAGE to my car. When I went to pick up the car and asked about the original problem the technician said they never put in the order to fix the problem I wanted fixed in the first place! Now they are telling me I have to wait a month to set up another appointment to fix the problem that I already waited a month to have fixed. COMPLETELY RIDICULOUS. To top it off, the advisor in charge of putting in the orders (the person who messed up) was extremely rude and tried to play it off as, his words, “something that happens” and that “I’m not the only one”??? THIS SHOULD NEVER HAPPEN. And when it does they should do their best to accommodate me and fix THEIR MISTAKES. Unaccountable. Bad customer service. Unprofessional. Long wait. High prices. DO NOT GO HERE.

CHRIS C. de McGrath City Hyundai respondió el 03/24/2022 11:51 AM

Thank you very much for taking the time to speak with me. I am glad we were able to discuss and resolve your concerns. I am always here to help you with anything you need. I look forward to seeing you on your next service visit. Thank you again and have a great day.

Best regards,

Mike

Empleados con los que trabajó

MICHAEL CHRISTOU

Stephanie M.

Chicago, IL

2022 Hyundai Palisade

03/05/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Waited 4 hours for oil change and tire rotation

Very disappointed that I waited 4 hours coming in for an oil change and tire rotation. They asked if I wanted a recall completed. I asked how long it would take and was told 20-30 minutes. I would have never expected an oil change and tire rotation to take 3 1/2 hours when I made an appointment.

Empleados con los que trabajó

MICHAEL CHRISTOU

Cliente verificado

Trout Valley, IL

2018 Hyundai Elantra

02/04/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Bad service

Scheduled for a recall to be fixed waited 3 hrs to be complete never was notified they needed additional time due to not starting it till my promised time done

CHRIS C. de McGrath City Hyundai respondió el 02/05/2022 02:10 PM

Good afternoon. My name is Chris and I work in client relations at McGrath City Hyundai. At our dealership, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please feel free to call me at 773-804-5010. I look forward to speaking with you soon.

Best regards,

Chris
McGrath City Hyundai

Empleados con los que trabajó

MICHAEL CHRISTOU

Barry K.

Chicago, IL

2018 Hyundai Elantra

01/19/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great job

CHRIS C. de McGrath City Hyundai respondió el 01/19/2022 12:46 PM

Barry,

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Empleados con los que trabajó

MICHAEL CHRISTOU

Martha H.

Chicago, IL

2017 Hyundai Tucson

01/17/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very good and great work

Good service and caring about their work very satisfying

CHRIS C. de McGrath City Hyundai respondió el 01/19/2022 12:44 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Empleados con los que trabajó

MICHAEL CHRISTOU

Cliente verificado

River Forest, IL

2017 Hyundai Sonata

01/14/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Long wait

The wait for car was too long. Better scheduling is needed.

ANA R. de McGrath City Hyundai respondió el 01/14/2022 01:54 PM

My name is Ana, I am the Client Relations Manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Ana Rivera
Mcgrath City Hyundai
AnaR@mcgrathcity

Empleados con los que trabajó

MICHAEL CHRISTOU

Mary D.

Chicago, IL

2013 Hyundai Sonata

01/12/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Head light

I work nights driving and my head lights went out. The next morning I called for a appointment to get it fixed. The service department told me to come in and they would take care of it. I was in and out with pine hour. Thanks you so much.

ANA R. de McGrath City Hyundai respondió el 01/12/2022 07:09 AM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Empleados con los que trabajó

MICHAEL CHRISTOU

Cliente verificado

Chicago, IL

2010 Hyundai Tucson

12/27/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Disappointed

I came in for an oil change and to have two recalls taken care of. After inspection I was told I urgently needed a fuel injector flush. I rejected this knowing I had had it done in December 2020 and had only driven a thousand miles since then. When I asked about it I was told the technician did not inspect my vehicle. They just recommended it based on mileage.
This strikes me as predatory. I take my vehicle nowhere else. McGrath has record of all my services. But they can’t be bothered to look at it before making recommendations? Predatory cash grab. Disappointed to have had this happen. Oh and the emails I’m receiving continuing to recommend the flush are icing on the cake. Guess you can’t update your records to show it was rejected because it was done already. Even better.

ANA R. de McGrath City Hyundai respondió el 12/28/2021 07:29 AM

Empleados con los que trabajó

MICHAEL CHRISTOU

Cliente verificado

Chicago, IL

2016 Hyundai Sonata

12/15/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Few concerns

Please make sure and give customer estimated time for service. Even if it’s not the correct estimate time. If customer have been waiting more than an hour 1/2.

ANA R. de McGrath City Hyundai respondió el 12/15/2021 02:51 PM

Empleados con los que trabajó

MICHAEL CHRISTOU

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