MA

MARK A ATWOOD

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(890 reviews)
85

DT
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Danny T.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Still Great Service
One of the main reasons we stuck with Hyundai for our recent new car purchase was the quality of service that we have received from our local dealer during the past 12 years. Just had first service for the new one ... got in very conveniently and out very quickly.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/08/2017 02:36 PM

Good Evening,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RM
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Ronald M.
Bellbrook, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service well done- general check excellent- plus wash!
formerly used quick stop for service- found Voss better, no greater cost- know my car better=
Recomendado
Douglas B. de Voss Hyundai respondió el 12/04/2017 04:57 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-Star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

UD
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Udo D.
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great company
Great service friendly and professional employees. Beth in sales was also very helpfull set up my bluelink on a car i did not buy from her.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/04/2017 04:56 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your Great review of our service department and team.

I will make sure Beth in sales know how pleased you are with her helping to set up your bluelink.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MZ
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Mary Z.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Voss is the BOSS
Friendly, efficient service!
Recomendado
Douglas B. de Voss Hyundai respondió el 11/28/2017 12:35 PM

Good Afternoon,

Thank you for your 5-star review of our service department and team. We appreciate your business and value your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JH
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Jane H.
Bellbrook, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/28/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly
I don’t like to be forced to provide comments if I don’t want to.
Recomendado
Douglas B. de Voss Hyundai respondió el 11/28/2017 10:46 AM

Good Afternoon,

Thank you for your 5-star review of our service department. We appreciate your business and value your time.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RA
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Ronald A.
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome customer service!
Mark is a staple of what customer service should be. Great team, great work.
Recomendado
Douglas B. de Voss Hyundai respondió el 11/28/2017 06:22 AM

Good Morning,

Thank you for your 5-star review of our service department and team. We appreciate your business and value your feedback.

I will be sure and let Mark know how pleased you are with his service.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RH
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Robert H.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/27/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Going out of their way to help
My battery died the day before Thanksgiving and I had 585 mile trip ahead of me. I got a jump and ran the car to Hyundai. I knew they would be super busy, and didn't think it would be a possibility, but I tried anyway - hoping to at least get some advice or a recommendation from them on where to go. To no surprise - they were busy with cars lined up to be serviced. I told Mark my story and he said they would take care of it! They even changed my oil for me. I was in and out in 50 minutes - on what I thought was going to be a very long day. Thanks for going out of your way to take care of a customer!
Recomendado
Douglas B. de Voss Hyundai respondió el 11/27/2017 12:00 PM

Good Afternoon,

Thank you for your Great review of our service department and team. We appreciate your business and value your feedback.

I will be sure and let the rest of the team know how pleased you are with their service.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

EM
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Elizabeth M.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/27/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
GReat Service
Reliable Service is a plus.
Recomendado
Douglas B. de Voss Hyundai respondió el 11/27/2017 11:59 AM

Good Afternoon,

Thank you for your 5-star review of our service department and team. We appreciate your business and value your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DS
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Diana S.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service!
Friendly fast service
Recomendado
Douglas B. de Voss Hyundai respondió el 11/24/2017 06:59 AM

Good Morning,

Thank you for your 5-star review of our service department and team. We appreciate your business and value your time.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

ET
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Evelyn T.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everything
Voss has been doing service on my car for the last 10 years. The service and staff are amazing.
Recomendado
Douglas B. de Voss Hyundai respondió el 11/22/2017 04:47 AM

Good Morning,

Thank you for your 5-star review of our service department. We appreciate your continued business and value your time.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

AS
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Aaron S.
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/21/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Mark A.
Always friendly and never tries to up sale.
Recomendado
Douglas B. de Voss Hyundai respondió el 11/21/2017 02:02 PM

Good Afternoon,

Thank you for your 5-star review of our service department. We appreciate your business and value your feedback.

I will be sure and let Mark know how pleased you are with his service.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Voss Hyundai always gives me excellent service. The staff is professional and caring.
Recomendado
Douglas B. de Voss Hyundai respondió el 11/17/2017 01:15 PM

Good Afternoon,

Thank you for your 5-star review of our service department and team. We appreciate your continued business and value your time.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

CM
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CONSTANCE M.
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service Again!
As always as in the past, Voss Hyundai Service does excellent work. I will continue to get all maintenance needed for my Santa Fe Sport done at Voss based on their work etchic as well as their professional and friendly staff.
Recomendado
Douglas B. de Voss Hyundai respondió el 11/14/2017 02:40 PM

Good Evening,

Thank you for your Great review of our service department and team. We appreciate your continued business and value your time.

Please let myself or any of the team know if you have any questions about the service that was completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

AW
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Alton W.
Morrow, OH
2011 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fixed my car.
Normal service. Had a problem with cruise control and dashboard blower. Fixed a leak in my tire, fixed the cruise control and ordered the part for the blower. Extended warranty on cruise control so no cost. Very happy with 165,000 service.
Recomendado
Douglas B. de Voss Hyundai respondió el 11/14/2017 12:46 PM

Good Afternoon,

Thank you for your 5-Star review of our service department and team. We appreciate your business and value your time.

Please let myself or any of the team know if you have any questions about the service that was completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JD
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Juanita D.
Dayton, OH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Tells me you folks have a knowledge and understanding of the operations of a Hyundai
Despite not communicating on the update of the service work (a first) and no one available to release my car to me after work was done, you guys still do good work. My 2007 Hyundai is still going strong and running good.
Recomendado
Douglas B. de Voss Hyundai respondió el 11/14/2017 07:22 AM

Good Morning,
    
Thank you for taking the time to provide us with your feedback about your service visit.
 
I have spoken with your advisors and reviewed your work order, I apologize for them not giving you an update as the work progressed on your Elantra. 

It does show that he was processing your paperwork when you had come back into the service department when your car was pulled outside. 

Please feel free to contact me if i may answer any questions that you may have.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly, knowledgeable
Make me feel welcome and treat me with respect.
Recomendado
Douglas B. de Voss Hyundai respondió el 11/13/2017 11:42 AM

Good Afternoon,

Thank you for your Great review and comments about our service department and team. We appreciate your business and value your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Mason, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Got in when I wanted to, work was completed within an hour.0
Recomendado
Douglas B. de Voss Hyundai respondió el 11/13/2017 04:39 AM

Good Morning,

Thank you for your Great review about our service department and team. We appreciate your business and value your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Honest employees!
Recomendado
Douglas B. de Voss Hyundai respondió el 11/13/2017 04:38 AM

Good Morning,

Thank you for your Great review and comments about our service department and team. We appreciate your business and value your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service with a smile
They even washed my car- hooray! They always keep my cars in good running order and I trust them. They have never been wrong.
Recomendado
Douglas B. de Voss Hyundai respondió el 11/09/2017 01:29 PM

Good Afternoon,

Thank you for your Great review and comments about our service department and team. We appreciate your continued business and value your feedback. 

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

PH
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Paul H.
Sabina, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service evaluation
customer service is exce;lent and service is done well
Recomendado
Douglas B. de Voss Hyundai respondió el 11/09/2017 04:46 AM

Good Morning,

Thank you for your 5-Star review and comments about our service department and team. We appreciate your business and value your feedback.

I will let the rest of the team know how pleased you are with their service.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.