Reseñas de Departamento de servicio's

4.8

(3,448 Reseñas)

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Jeff T.

Dayton, OH

08/27/2024

Categoría: Service

NEVER GET MAINTENANCE FROM HERE!

I have bought 2 cars and have spent tens of thousands of dollars on repairs over the last 15 years with this dealership and they have lost a lifelong customer. I originally paid for an oil change which was never serviced on my car. I came back later to get this fixed. When I came in to collect my car, they charged me again for another oil change. Instead of doing the work for free to rectify the situation they double downed and 4 staff members ganged up on me, manager included and blamed the issue on burning the oil. 7000 miles of oil in 4 months of barely driving the car! That is impossible! Rather than admit the mistake and fix it, they doubled down and said they could fix my engine for $600 and there is good chance it could hurt your engine.

All this for 5 Quarts of oil!

Never buy or have maintenance preformed from them. If they scammed lifelong customer, they would do it to you!

Johnny K.

Dayton, OH

08/16/2024

Categoría: Service

New Vehicle Purchase

I just bought a Sonata at Voss. Fred Jordan was the sales rep and he was super helpful, super patient answering many questions, super professional and all of that with a friendly smile throughout the process. It was a pleasure working with him and he made the buying experience very pleasant.

Barbara D.

Dayton, OH

07/21/2024

Categoría: Service

Thank you!

Every time I visit Voss Hyundai I am treated courteously by all the staff. Sandi is especially helpful and makes me feel so comfortable. The service is always excellent and I trust the advice I am given. I appreciate all of you!

Amy B.

Mason, OH

07/09/2024

Categoría: Service

Sale

I was in the market for a hybrid vehicle and saw online a Santa Fe hybrid. I was contacted very soon after I asked for info on the car by Andrew and set up a test drive. I ended up going in close to closing time and never felt rushed or pushed to make a decision and Andrew was very helpful with any questions I had.
Mark in the business office was a pleasure to deal with. He was knowledgeable about the vehicle, warranties and any questions I asked. I would definitely recommend buying a car from Voss.

Michael C.

Dayton, OH

02/23/2024

Categoría: Service

Exceptional Service

I brought my Elantra here for a diagnostic check and was very satisfied with the honesty and knowledge of the employees, particularly Ian Clemons. Ian successfully identified the issues I was having, offered viable solutions, and was fantastic to work with overall. I highly recommend him as an advisor and am grateful for his efforts beyond what was necessary. I drove off the lot the same day feeling much happier and safe.

Linda L.

Independence, KY

01/26/2024

Categoría: Service

Superb Buying Experience

I purchased a used van from Voss - working with Greg Trefz was a delight. He provided very accurate
information via email and phone before I went to look at the van. He double checked pictures and provided thorough pricing information up front. Greg was very easy to work with and the Mark in the business office provided excellent service. I highly recommend Voss Hyundai!

Kevin P.

Elk Grove, CA

08/21/2023

Categoría: Service

Online buyer experience

Tried to buy a car online with the internet sales staff. Requested walk around video and better pictures of the car because the site photos were bad. I've bought many cars online in the past and most dealers would show the a clean, detailed photo of the car's exterior and interior. When I asked the sales staff about the condition of the paint, they said everything was in "great condition", but when I got the up close photos finally after two days of asking for it, there were lots of rock chips and scratches on the front end. The car was also dirty, if I were a commission sales person - I would make sure that my cars were clean and photos were accurate of the condition - that way you don't waste your time and the customers time. Get a better camera and take better photos of your cars - antiquated process

Brian S.

Centerville, OH

2020 Hyundai Elantra

04/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service

Hyundai is my go to brand. Reliable and affordable. Voss sells great cars and provides excellent and timely service.

Douglas B. de Voss Hyundai respondió el 04/04/2022 04:38 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai
937-428-2448
DougBrush@vossauto.net

Jared S.

Dayton, OH

2017 Hyundai Elantra

04/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Great service advisors Mark took great care of everything going on and always was great about giving updates and was very understanding absolutely no issu3s to be had

Douglas B. de Voss Hyundai respondió el 04/04/2022 04:37 AM

Douglas Brush
Service Manager
Voss Hyundai
937-428-2448
DougBrush@vossauto.net

Empleados con los que trabajó

MARK A ATWOOD

Joseph B.

Dayton, OH

2012 Hyundai Sonata

04/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great timely service.

Great timely service as always. Polite and respectful people which is a rarity nowdays!

Douglas B. de Voss Hyundai respondió el 04/01/2022 01:06 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai
937-428-2448
DougBrush@vossauto.net

Empleados con los que trabajó

MARK A ATWOOD

Donald B.

Dayton, OH

2013 Hyundai Tucson

03/29/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recall notice for computer upgrade.

My Hyundai was brought in to upgrade the computer under a recall notice. There was no problem with the vehicle prior to the recall. The service staff was courteous and completed the upgrade in less than an hour. Waiting area was comfortable and complementary water was available. No problems.

Douglas B. de Voss Hyundai respondió el 03/30/2022 04:54 AM

Good Morning,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Thank you for your 5-star review. We appreciate your business.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai
937-428-2448
DougBrush@vossauto.net

Empleados con los que trabajó

MARK A ATWOOD

Evelyn T.

Trotwood, OH

2006 Hyundai Sonata

03/29/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Routine Maintenance

I've been taking my sonata to Voss Hyundai to service for several years. The management team and mechanics in the service dept are awesome!!!!
They're very knowledgeable, respectful and always explain to detail what the problem is. If I forget my coupon, they honor it anyway. Because of this exceptional team, I will stay with the Hyundai brand. I hope they never leave. Special shout out to Justin. He's amazing. Mark and Steve are amazing also

Douglas B. de Voss Hyundai respondió el 03/29/2022 10:09 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai
937-428-2448
DougBrush@vossauto.net

Cliente verificado

Centerville, OH

2013 Hyundai Veloster

03/28/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Major issue taken care of. Minor details and niceties could improve.

It was okay. However I didn't have anything major done.

Douglas B. de Voss Hyundai respondió el 03/29/2022 10:08 AM

Good Afternoon,
Thank you for business and for your feedback. Please feel free to stop in and we can look at reseting your clock. If you have any question please reach out to me directly.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai
937-428-2448
DougBrush@vossauto.net

Cliente verificado

West Alexandria, OH

2020 Hyundai Palisade

03/28/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service not completed

The service was not completed due to a manufacturer defect.

Douglas B. de Voss Hyundai respondió el 03/28/2022 03:35 PM

Good evening,
Thank you for your feedback. I would like to follow up with you tomorrow when I am back in the shop. This survey is for the dealership not the manufacturer. Is there a good time I could call you?

Thank you,

Douglas Brush
Service Manager
Voss Hyundai
937-428-2448
DougBrush@vossauto.net

Scott B.

Farmersville, OH

2013 Hyundai Santa Fe Sport

03/28/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Scott

As always had excellent service.

Service adviser takes the time to answer and explain any questions

Douglas B. de Voss Hyundai respondió el 03/29/2022 04:44 AM

Douglas Brush
Service Manager
Voss Hyundai
937-428-2448
DougBrush@vossauto.net