MA

MARK A ATWOOD

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(890 reviews)
85

Cliente verificado
Indian Lake Estates, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great friendly, helpful service
Recomendado
Douglas B. de Voss Hyundai respondió el 08/05/2019 01:40 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly, courteous & professional service staff.
Everything always done right the first time.
Recomendado
Douglas B. de Voss Hyundai respondió el 08/02/2019 01:09 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Also great to work with!
I drive 20-25 minutes to get my car serviced here because they are always friendly, efficient, and I trust their recommendations.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/30/2019 05:32 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great job
very friendly, helpful and accommodating.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/25/2019 04:38 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

PG
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Pamela G.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
honesty, accuracy, and timeliness.
GOOD SERVICE. YOU ALWAYS GET IT DONE WITH SPEED AND ACCURACY. Good representatives, Only do what is needed. You do not fabricate extra expenses. HONESTY IS YOUR #1.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/23/2019 02:29 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

TT
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Toby T.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick and easy
Had to get a new rim and tire for my car. Mark made it easy and worked me into the schedule to get both taken care of quickly.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/23/2019 01:43 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MF
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Mickala F.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service and friendly staff
I have had my car serviced at Voss since the day I bought it in 2004. Believe it or not, the same service advisors greet me each time I go in. We celebrate the increased mileage on my car as it has become comic! I have now proudly hit 35,000 miles! I have never been encouraged to have work done that wasn't needed, despite always thinking something big should be done, lol! I really appreciate the service department. The sales folks are just as professional. Thanks for years of consistently great service!
Recomendado
Douglas B. de Voss Hyundai respondió el 07/22/2019 04:35 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Provides thorough quality service.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/20/2019 05:42 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Centerville, OH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall completion
Quick to get it in and quick to get vehicle back and that was with a total of 5 recalls that needed addressed.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/20/2019 05:43 AM

Good Morning,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DH
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Dianne H.
Lebanon, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service, friendly staff
I’ve had multiple visits to Voss Hyundai, all for non-essential things since my 2011 Tucson is a fantastic car. Each time they were very courteous, got me in quickly and even washed my car before returning it to me. For the first time since I’ve owned my car I had a problem with my gearshift. Voss got me in within a couple of days whereas the dealership where I actually bought the car couldn’t get me in for over two weeks. They explained exactly what was wrong, exactly what the cost would be which was very reasonable and even provided me with a free shuttle directly to my home which was about 15 miles away while they worked on my car. When my car was done only a few hours later, they sent Mike back to come pick me up and take me to my car. Mike is a great conversationalist and made the 20 minute ride very comfortable. I highly recommend Voss Hyundai.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/17/2019 07:17 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team. We are pleased to hear about your experience with us and I will be sure Mike knows how much you enjoyed the shuttle ride.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

FM
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Frank M.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
No title
Already suggested to friend
Recomendado
Douglas B. de Voss Hyundai respondió el 07/16/2019 01:07 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

BS
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Barb S.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Sport owner
Visit was due to a recall. Everything went smoothly and timely. Thank you!
Recomendado
Douglas B. de Voss Hyundai respondió el 07/15/2019 06:06 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

AM
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Amie M.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly wonderful staff and above efficient service
Love my car and that HYUNDAI service Justin has always treated us well as well as everyone else there. I never have to worry about anything!
Recomendado
Douglas B. de Voss Hyundai respondió el 07/15/2019 06:05 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

LA
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Lisa A.
Sugarcrk Township, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Job as Usual
I have been going to Voss Hyundai for years and have always been impressed by their service dept.
I was honestly not as impressed by their new car sales department and bought my most recent vehicle from another dealer.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/15/2019 06:04 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Would you like me to have the Sales Manager call you?


Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

TT
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Toby T.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Mark really helped me out with my tire. Got it quickly and was able to squeeze me in to get it fixed.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/15/2019 06:02 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RM
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Rhonda M.
Trotwood, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Car Repairs
I recommend Voss Hyundai for all of your service needs. They also have great customer service.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/12/2019 04:40 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RC
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Robert C.
Springboro, OH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/09/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good Honest Work
Voss does good work and they have proven to be honest. This time I felt it took a little to long for the service. It was a little over an hour for an oil change and tire rotation.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/09/2019 08:39 AM

Good Morning,

    Thank you for your feedback and continued business with us. I did take a look at the total service time that you were in for, normally an oil change and tire rotation do take just under an hour, but you also had a recall for software update and that is what took the addition time. I will follow up with your advisor about them not setting the correct time expectation with you during the write up process.

THank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

AB
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Anthony B.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
I have worked with Mark and the team at Voss for many years. They are always friendly and do their best to accommodate me.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/08/2019 05:02 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

HF
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Howard F.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service and employees
very satified
Recomendado
Douglas B. de Voss Hyundai respondió el 07/05/2019 12:46 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

TJ
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Torry J.
Xenia, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Very fast and efficient
Recomendado
Douglas B. de Voss Hyundai respondió el 07/05/2019 05:46 AM

Good Morning,

Thank you for your Great review, we appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.